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USAN Contact Suite for Amazon Connect
Extending the power and breadth of Amazon Connect
(0)
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USAN Contact Suite for Amazon Connect Features
Features Summary
Functionality
4.7
/5
3
Total features
63
12 categories
USAN Contact Suite for Amazon Connect features
Common features of Cloud Communication Platform software
Screenshots
Contenders comparison
Functionality
4.7
/5
3
Price starts from
No pricing info
Total Features
63
Unique features
Auto-Dialer
Campaign Analytics
Agent Interface
Machine Learning
Functionality
4.4
/5
3.9K
Price starts from
55
/user
Per month
Total Features
179
Features in Common
50
Unique features
Account Management
Task Management
Knowledge Base Management
For Insurance Industry
Common USAN Contact Suite for Amazon Connect comparisons
1 reviewer mentioned:
Terry L.
Education Management, 51-200 employees
Used daily for 1-2 years
Review source
Share this review:
Contact suite allowed us to realize that "one pane of glass" solution where multiple tools my agents were using could be brought to their finger tips. It also allowed us to provide a data rich handoff from the IVR to the agent so they had the context of the call.
Contact Suite made our jump to the cloud and the integration of Amazon Connect a very simple process. They also provided timely and cost-effective professional services to connect data to third party or proprietary systems where my IT team lacked bandwidth and requisite knowledge.
The user interface isn't "sexy" but it extremely customizable and flexible by a business-level administrator.
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