UserEcho Pricing, Features, Reviews & Comparison of Alternatives

UserEcho Reviews

UserEcho

Interactive customer support & feedback community

5.0/5 (1 review)
632     346

UserEcho helps business of all sizes to keep in touch with their customers, giving them the opportunity to express themselves through forums, surveys and feedback.

Through a UserEcho ideas forum, customers can also help each other. Customers are encouraged to ask questions, share ideas, and learn from each other.

UserEcho's helpdesk and multi-agent ticketing system provides service agents with a central interface from which to support customers. The helpdesk operates from one browser window and includes features such as canned responses, auto-replies, user-insights and file-attachments to accelerate ticket-resolution time.

A supplementary UserEcho Knowledge Base provides employees and customers with topical information and answers to common issues topics. Organizations can share knowledge, solutions & workarounds with team members and customers. With multi-language support, knowledge base articles can be translated into different languages according to the location of users.

With UserEcho's voting system, companies can gather critical feedback on what their customers like and dislike. After gaining an understanding of customer views, companies can act upon the majority vote to improve their products and services.

UserEcho Reviews (1)

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UserEcho Screenshots (6)

UserEcho screenshot: UserEcho System AvailabilityUserEcho screenshot: View chat statistics with UserEchoUserEcho screenshot: UserEcho widget setupUserEcho screenshot: With UserEcho, support agents can live chat with users to resolve issues quicklyUserEcho screenshot: UserEcho support agent interfaceUserEcho screenshot: UserEcho supports mobile devices as well as desktops

Specifications

Intended Users
Large Enterprises, Mid Size Business, Small Business
Devices Supported
Linux, Mac, Windows, Mobile Web App
Supported Countries
Europe, United Kingdom, United States
Supported Languages
English
Support Options
FAQs, Forum, Knowledge Base, Online Support

UserEcho Pricing

Starting from: $15.00/month

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

15 day free trial. No credit card required.

Universal: $15/month per agent.

Competitors Pricing

UseResponse

Pricing model: One-time License
Free Trial: Available (No Credit Card required)

Helprace

Pricing model: Freemium, Subscription
Free Trial: Available

Zendesk

Starting from: $1.00/month
Pricing model: Open-source, Subscription
Free Trial: Available (No Credit Card required)

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Key Features of UserEcho

  • Multi-language support
  • Help desk management
  • Knowledge base
  • Live chat
  • API
  • Social media integration
  • Customizable branding
  • Customer analysis
  • Surveys & feedback
  • Community forum
  • Online idea sharing & forum
  • Multi-channel communication
  • Ticket management
  • Trouble ticketing
  • Ticket assignment

Benefits

Allow customers to interact, share knowledge and help each other through a UserEcho community forum.

A ticketing system with ticket assignments ensures that customer queries are routed correctly, to the agents that can best assist.

The articles in a UserEcho knowledge base - which can include pictures and embedded videos - are organized according to how frequently users have asked those questions or searched for particular topics.

UserEcho's LiveChat feature enables support agents to talk to users in real-time, to answer queries and solve issues fast, or convert website visitors to customers.

Gather valuable feedback on what customers like & dislike and understand where changes and improvements should be made using UserEcho's voting system.

User satisfaction reports and a voting system enable companies to receive constructive feedback from users.

Alternatives to UserEcho

Shaun Kranish

Verified Reviewer

Best software company/app I've ever dealt with

16/03/2016

I've been using UserEcho for a while now and I'm so happy with it. I can't say enough positive things about the people who run the company and serve their customers. I've never felt so valued as a customer before - they are immediate to respond and help me reach my goal - making custom hacks/adjustments to my website free of charge. It's incredible. They should really charge more - it's a steal the value we're getting right now.

Pros

Powerful search feature let's customers/users find the info they need UserEcho is very inexpensive ($15/mo per admin) Customer service provided is second to NONE User voting system is awesome

Cons

Design layout builder is a little clunky, but not too bad

Rating breakdown

Value for money
Ease of use

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
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