UserEcho Features

UserEcho

Interactive customer support & feedback community

5.0/5 (1 review)

UserEcho Feature Summary

  • Community forum
  • Ticket assignment
  • Customer analysis
  • Customizable branding
  • Help desk management
  • Multi-channel communication
  • Multi-language support
  • Online idea sharing & forum
  • Social media integration
  • Trouble ticketing
  • API
  • Live chat
  • Knowledge base
  • Surveys & feedback
  • Ticket management

Competitor Feature Comparison

API
Assignment Management
Chat
Customer Profiling
Customizable Branding
Help Desk Management
Knowledge Base Management
Multi-Channel Communication
Multi-Language
Online Forums
Receiving
Social Media Integration
Support Ticket Management
Surveys & Feedback
Widgets
Learn moreCompare App
API
Assignment Management
Chat
Customer Profiling
Customizable Branding
Help Desk Management
Knowledge Base Management
Multi-Channel Communication
Multi-Language
Online Forums
Receiving
Social Media Integration
Support Ticket Management
Surveys & Feedback
Widgets
Visit WebsiteCompare App
API
Assignment Management
Chat
Customer Profiling
Customizable Branding
Help Desk Management
Knowledge Base Management
Multi-Channel Communication
Multi-Language
Online Forums
Receiving
Social Media Integration
Support Ticket Management
Surveys & Feedback
Widgets
Learn moreCompare App

UserEcho Feature Reviews

1 reviewers had the following to say about UserEcho's features:

Shaun Kranish

Verified Reviewer

Best software company/app I've ever dealt with

2016-03-16

I've been using UserEcho for a while now and I'm so happy with it. I can't say enough positive things about the people who run the company and serve their customers. I've never felt so valued as a customer before - they are immediate to respond and help me reach my goal - making custom hacks/adjustments to my website free of charge. It's incredible. They should really charge more - it's a steal the value we're getting right now.

Pros

Powerful search feature let's customers/users find the info they need UserEcho is very inexpensive ($15/mo per admin) Customer service provided is second to NONE User voting system is awesome

Cons

Design layout builder is a little clunky, but not too bad

Rating breakdown

Value for money
Ease of use

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
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