UserEcho Reviews

UserEcho

Interactive customer support & feedback community

4.0/5 (2 reviews)

Shaun Kranish

Best software company/app I've ever dealt with

Reviewed 2016-03-16
Review Source: GetApp

I've been using UserEcho for a while now and I'm so happy with it. I can't say enough positive things about the people who run the company and serve their customers. I've never felt so valued as a customer before - they are immediate to respond and help me reach my goal - making custom hacks/adjustments to my website free of charge. It's incredible. They should really charge more - it's a steal the value we're getting right now.

Pros
Powerful search feature let's customers/users find the info they need UserEcho is very inexpensive ($15/mo per admin) Customer service provided is second to NONE User voting system is awesome

Cons
Design layout builder is a little clunky, but not too bad

Rating breakdown

Value for money
Ease of use

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UserEcho

Interactive customer support & feedback community

Anonymous

Not the best

Used daily for less than 6 months
Reviewed 2019-10-03
Review Source: Capterra

There are many better alternatives but this one's cheap.

Pros
The price. And it integrates a few useful features into one single product.

Cons
Uncomfortable and ugly, outdated design, a bit laggy, a bit buggy...

Rating breakdown

Ease of use
Features

Likelihood to recommend: 3/10

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UserEcho

Interactive customer support & feedback community