UseResponse Pricing Plan & Cost Guide

UseResponse

All-in-one customer support suite

4.77/5 (22 reviews)

UseResponse Pricing

Pricing model: One-time License

Free Trial: Available (No Credit Card required)


Cloud-hosted: $10 per agent / month

Self-Hosted: $699 One-time Fee

View Pricing Plans Free Trial

Competitors Pricing

KronoDesk

Starting from: $19.99/month
Pricing model: One-time License, Subscription
Free Trial: Available (No Credit Card required)

QwikDial

Starting from: $0.06/month
Pricing model: Freemium, One-time License, Subscription

FixMe.IT

Starting from: $25.00
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Help Scout

Starting from: $12.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Pricing Comparison

How does UseResponse compare with other Customer Service & Support apps?

Subscription plan?

UseResponse



98% of apps offer a
subscription plan

Free trial?

UseResponse



87% of apps have a
free trial

Freemium plan?

UseResponse



30% of apps have a
freemium plan

Pricing Comparison

Customer Service & Support app prices shown are $/month

Please note: For comparison purposes the price for UseResponse has been scaled monthly. Actual price is $/per year




UseResponse Pricing Reviews

Pros
  • We switched to their feedback forum tools from another product. UseRepsonse offers similar features for a much better price. Migration, setup, and customization are simple and straightforward. Staff is extremely responsive with support.
  • ¿ Unique feedback system ¿ Social Integration ¿ Content analysing ¿ Multi ¿ lingual knowledge bases ¿ Unified Agents interface for all platforms ¿ Fast customer support and problem-solving ¿ Unique feedback system ¿ Ticket merge ¿ Restful API, IOS, Android integration ¿ Several Feedback sources: community portal, embedded widget ¿ Ease of Installation
  • Right now my favorite feature is the 'inline' FAQ whereby I can add a 'What's This?' icon anywhere on my site which then pops up the UseResponse widget with an FAQ related to the user's current asset. This is fully integrated to the support system allowing me to both inform users of features interactively and allow for extended/related answers and even customer support. I tested a number of popular/leading competing services and found UseResponse to be the most comprehensive and easy to use of all of them and the price is decidedly right. For me the final deciding factor was that a company that creates customer support software in fact provides superior customer support too. I was able to learn about and set up all the features I needed with direct and caring support. I don't often 'gush' about software (actually usually I gripe :) ) but UseResponse IMHO deserves it.
Cons
  • While we have largely been please with the feedback forum capabilities, more granularity in things like feedback type and individual forum access would be great.
  • So far not much. The only feature I'd love to include is the ability for FAQ/Articles to link to other articles inside the widget. Right now you are limited to either the sidebar of related articles (which keeps you in the widget) or adding a hyperlink to an artcile which opens a new browser window. I"m told they are working on that too though so that would leave me with nothing to complain about.
100%
recommended this to a friend or a colleague

7 reviewers had the following to say about UseResponse's pricing:

Anonymous

Compares to competing products at competitive price point.

Used weekly for less than 6 months
Reviewed 2018-07-12
Review Source: Capterra

We switched to their feedback forum tools from another product. UseRepsonse offers similar features for a much better price. Migration, setup, and customization are simple and straightforward. Staff is extremely responsive with support.

Read the full review


UseResponse

All-in-one customer support suite

Matt Wilson

UseResponse Community a great option

Reviewed 2016-03-03
Review Source: Capterra

UseResponse is great to work with. Support is provided quickly and succinctly. The product is so flexible that nearly anything you want to do can be done. Either in house with the proper resources or for a very reasonable price by UseResponse themselves. Timely and important improvements on a nearly monthly basis with more and more improvements always being added and considered.

Read the full review


UseResponse

All-in-one customer support suite

Ahlan Onha

Our company requests are satisfied.

Reviewed 2016-02-08
Review Source: Capterra

Our company have been choosing among the set of proposed service programs appropriate one for a long time. As the main task we set - the ability to reduce the burden on customer support department ,to arrange a convenient system of reporting and evaluation of the support department. In recent years, increased load and fulfilling of all incoming requests was very challenging for us. Selection was carried out by voting, to were choosing from 4 varients put forward. UseResponse received the most votes, especially I want to mention an open source version of Sehf-Hosted- you can adjust the program as you wish. We did` nt need some standard blocks, so we simply removed them from the program, the convenience of withdrawal of a report on agents saved the time for their evaluation,ofcourse the knowledge base could be better (regarding registration), but overall satisfied, we want to note also the speed of the employees, we have received a very quick response to our request for setting up tickets. In general, the cost is very cheap for such a functional product ,in the future we plan to use all the facilities of UseResponse. Special thanks to manager Alex Igrevich for patience.

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UseResponse

All-in-one customer support suite

Kris Bennekt

Very powerful service, a lot of useful options, very simple interface.

Reviewed 2016-02-09
Review Source: Capterra

For a long time our company needed the service, which will facilitate customer service and make it better, frankly speaking- the price of Self-Hosted and its addons attracted us at ones. We`ve registered the trial version, but almost immediately we faced the problem - "How to get started?" "What to do first?"Then we`ve received an e-mail (delivery) where I was politely offered assistance in service development, courteous manager Alex held a master class on Skype, explaining how to set up and implement a service program .After using trial version for 2 months our team agreed to use UseResponse continuously and fell in love with this development

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UseResponse

All-in-one customer support suite

Geo Lubaton

Excellent Product & excellent service

Reviewed 2015-07-30
Review Source: Capterra

UseResponse has been the selected product for our self serve support forum concept. They have delivered with great quality & service, and not to mention with great agility. It is also very cost competitive compared to other vendors.

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UseResponse

All-in-one customer support suite

Michael Schertz

Powerful, easy to use,fantastic customer support

Used daily for 1-2 years
Reviewed 2017-11-10
Review Source: Capterra

1) I can provide managed customer/ticket support 2) I can easily integrate new custom support team members into the process 3) I can teach users about my site interactive to my support system 4) I can provide a 'Feature Request' system that I can use to not only assess user needs/desires but also keep them in the loop about status of those requests.Right now my favorite feature is the 'inline' FAQ whereby I can add a 'What's This?' icon anywhere on my site which then pops up the UseResponse widget with an FAQ related to the user's current asset. This is fully integrated to the support system allowing me to both inform users of features interactively and allow for extended/related answers and even customer support. I tested a number of popular/leading competing services and found UseResponse to be the most comprehensive and easy to use of all of them and the price is decidedly right. For me the final deciding factor was that a company that creates customer support software in fact provides superior customer support too. I was able to learn about and set up all the features I needed with direct and caring support. I don't often 'gush' about software (actually usually I gripe :) ) but UseResponse IMHO deserves it.

Read the full review


UseResponse

All-in-one customer support suite

Loveday Anyim

UseResponse: an All-in-One Solution for your Help Desk and Support Suite.

Used daily for less than 6 months
Reviewed 2017-03-24
Review Source: Capterra

UseResponse has proved to be one of the Best decisions we undertook. We were looking for an All-in-One Solution to enable us to manage Our Customer Support Solutions, and UseResponse turned out simply great. We used the Trial version, and got Our Team to test every aspect of the system, and were very happy with the outcome and Information gathered were thoroughly analysed and formed part of Our decision to upgrade. The System interface is highly customisable to Our needs, and it¿s easier for Our Team to use Its Self-Service Community integration to Gather ideas, Topic Voting, aggregate Problems, Questions, provide support with this great customer feedback software, help desk ticketing system packed in one simple solution. Digging deeper, we utilised the Help Desk Analytics Tools (HDAT) to measure Support Agents Performance. One other great feature is the Intelligent Ticket Processing (ITP) and the ease with which All requests aggregated in one inbox from different support channels. I will highly recommend anyone whose Business is looking for a seamless Combination of Help Desk + Multilingual Knowledge Base Features and API integration and Mobile ready (IOS and Android integration). Throughout the integration Process, the UseResponse Team were of immense support. Their Customer Support Team is great. UseResponse is Value for money. ¿ Unique feedback system ¿ Social Integration ¿ Content analysing ¿ Multi ¿ lingual knowledge bases ¿ Unified Agents interface for all platforms ¿ Fast customer support and problem-solving ¿ Unique feedback system ¿ Ticket merge ¿ Restful API, IOS, Android integration ¿ Several Feedback sources: community portal, embedded widget ¿ Ease of Installation

Read the full review


UseResponse

All-in-one customer support suite