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Overview

Userlike is a unique software for live chat and customer messaging that allows businesses to win and nurture customers through...

Live chat with the best user experience for the agents, chat routing, workflow with real-time analytics among other superb features.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

100

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

199

Per year

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.6

646

5

4

3

2

1

419

204

17

4

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

4.5

45

5

4

3

2

1

24

21

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Great design; Great scalability; Easy integration; Great customer support; Many features and functionalities.
Works, does what it should, integrations like Slack or Pipedrive are still far from being awesome.
Very Easy to use and a perfect Implement in my website. Best and very fast costumer support.

Pros

Whenever we have needed help the most helpful and friendly team has been helping us to move forward.
Big help for our digital marketing and sales channels. Nice-looking interactions that ensure good quality leads for our sales team.
Very nice, pleasant, great customer service, immediate response. Only have good things to say.

Cons

The major problem came suddenly and imperceptibly: the userlike system stopped to send offline messages to our inbox.
The chat feature is about to be retired and replaced by a new feature which is available in beta only for now. That currently makes it a little confusing.
But it was really weird, imagine: the client close the chat widget to continue the navigation or to read something on the page, and when he reopens it - it's a new conversation that starts.

Cons

Without integrations the custom report feature is slow and confusing, because of the lack of knowledge how to analyze the reports and the data.
Sometimes there are disorders whose root cause is difficult to trace, for example the chat conversation is dropped for some reason.
I just played with it for some time so it's to early say something negative.
  • Vendor responds to reviews
  • Last review4 months ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features65
  • A/B Testing
  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Scheduling
  • Audience Targeting
  • Autoresponders
  • Canned Responses
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Security
  • Data Visualization
  • Document Storage
  • Drag & Drop
  • Email Management
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • For Automotive Dealerships
  • For Developers
  • Forms Management
  • Geotargeting
  • Group Messaging
  • Human Handover
  • Intent Recognition
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Capture
  • Lead Distribution
  • Lead Qualification
  • Live Chat
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Language
  • Multiple User Accounts
  • Natural Language Processing
  • Natural Language Search
  • Negative Feedback Management
  • New Car Dealer
  • Offline Form
  • One-to-One Messaging
  • Performance Metrics
  • Personalization
  • Pre-Configured Bot
  • Proactive Chat
  • Product Recommendations
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Messaging
  • Screen Sharing
  • Search/Filter
  • Service Department
  • Shopping Cart
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Templates
  • Third-Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Used Car Dealer
  • Video Chat
  • Video Support
  • Virtual Assistant
  • Website Integration
  • Workflow Management
  • Total features81
  • A/B Testing
  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Scheduling
  • Audience Targeting
  • Autoresponders
  • Canned Responses
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Security
  • Data Visualization
  • Document Storage
  • Drag & Drop
  • Email Management
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • For Automotive Dealerships
  • For Developers
  • Forms Management
  • Geotargeting
  • Group Messaging
  • Human Handover
  • Intent Recognition
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Capture
  • Lead Distribution
  • Lead Qualification
  • Live Chat
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Language
  • Multiple User Accounts
  • Natural Language Processing
  • Natural Language Search
  • Negative Feedback Management
  • New Car Dealer
  • Offline Form
  • One-to-One Messaging
  • Performance Metrics
  • Personalization
  • Pre-Configured Bot
  • Proactive Chat
  • Product Recommendations
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Messaging
  • Screen Sharing
  • Search/Filter
  • Service Department
  • Shopping Cart
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Templates
  • Third-Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Used Car Dealer
  • Video Chat
  • Video Support
  • Virtual Assistant
  • Website Integration
  • Workflow Management

Integrations

  • Total integrations54
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Intercom
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twilio
  • Twitter/X
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Total integrations11
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Intercom
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twilio
  • Twitter/X
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM