Userlike Features

Userlike

Live chat and customer messaging for businesses of all sizes

4.61/5 (632 reviews)

Userlike Feature Summary

  • Automatically invite visitors to chat
  • Browser IM client: chat through our dashboard
  • Browser sharing integration
  • Chat statistics
  • Chat through popular IM clients
  • Detailed user info
  • Documentation chat transcripts and offline messages
  • Effective team features: group your operators in departments
  • Extensive customization options
  • Integrations with popular CRM solutions
  • Mobile support: chat from your smartphone
  • Multi-language: Chat widgets supported in 16 languages
  • Offline contact form
  • Open API
  • Prepare canned messages to deliver quick answers
  • Privacy options: adheres to the strictest privacy laws
  • SMS Integration
  • Upload operator pictures for a more personal service
  • Upload your own logo in the chat window
  • Use co-browsing features to guide your visitors
  • White label

Competitor Feature Comparison

"What If" Scenarios
API
Access Control
Activity Dashboard
Application Integration
Applications Management
Authentication
Automated Scheduling
CRM Integration
Chat
Contact History
Customer History
Customizable Branding
Customizable Templates
Email Integration
Email Templates
Event Triggered Actions
Feedback Collection
File Transfer
Help Desk Management
Instant Messaging
Multi-Channel Communication
Real Time Analytics
Real Time Monitoring
Real Time Notifications
Reporting & Statistics
SMS Integration
Sales Tracking
Summary Reports
Tagging
Third Party Integration
Visitor Tracking
Visual Analytics
eCommerce Integration
Learn moreCompare App
"What If" Scenarios
API
Access Control
Activity Dashboard
Application Integration
Applications Management
Authentication
Automated Scheduling
CRM Integration
Chat
Contact History
Customer History
Customizable Branding
Customizable Templates
Email Integration
Email Templates
Event Triggered Actions
Feedback Collection
File Transfer
Help Desk Management
Instant Messaging
Multi-Channel Communication
Real Time Analytics
Real Time Monitoring
Real Time Notifications
Reporting & Statistics
SMS Integration
Sales Tracking
Summary Reports
Tagging
Third Party Integration
Visitor Tracking
Visual Analytics
eCommerce Integration
Visit WebsiteCompare App
"What If" Scenarios
API
Access Control
Activity Dashboard
Application Integration
Applications Management
Authentication
Automated Scheduling
CRM Integration
Chat
Contact History
Customer History
Customizable Branding
Customizable Templates
Email Integration
Email Templates
Event Triggered Actions
Feedback Collection
File Transfer
Help Desk Management
Instant Messaging
Multi-Channel Communication
Real Time Analytics
Real Time Monitoring
Real Time Notifications
Reporting & Statistics
SMS Integration
Sales Tracking
Summary Reports
Tagging
Third Party Integration
Visitor Tracking
Visual Analytics
eCommerce Integration
Visit WebsiteCompare App

Userlike Feature Reviews

25 reviewers had the following to say about Userlike's features:

Mia Novak

Userlike is remarkably easy to set-up & use

2017-08-07

Allows us to have multi-faceted chat with customers which would cost much more with the built-in options of our other platforms.

Pros

Great integrations with many 3rd party platforms.

Cons

The UX is a bit off toggling between dashboard and chat panel.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
GUSTAVO CAVALCANTI

Easy and usefull

2019-06-13

- Easy to implement; - Quite complete solutions (nice chat experience for customers, analysis features and operation itself).

Pros

- Integrations solutions - UI chat widget

Cons

- The mobile chat from in the dashboard (where you manage the conversation with the client), tight screen, not really a good experience - Lack of app messager to support conversion

Rating breakdown

Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Rainer Pigall

Very Easy to use!

2018-07-21

Pros

Good integration in Wordpress Multi Languages Support Good Stats User Personalization Multiple Operators Macros

Cons

There is nothing that I would miss right now. Maybe more smileys but otherwise I am satisfied. Good Job.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Daniel Wolf

We like the customer support and the ease of use

2017-12-13

Pros

The fact that the management dashboard is separated from the chat panel.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Roman Villiger

Easy and cool gui, great support

2017-09-29

less calls and mail conversations, ad hoc support with userlike chats.

Pros

Slack Integration and TYPO3 Extension.

Cons

OperatorHours-Management missing?

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Max Stephan

Very useful and intuitive

2018-01-03

Better customer feedback, support and acquisions

Pros

Easy to implement and use as admin! Design is attractive and simple adjustable.

Cons

No app for the chat available.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Pratik Kapasi

Verified Reviewer

User friendly | Supports offline messaging | Supports sending custom data for user identification

2017-02-23

I am from a software background and found it pretty easy to integrate the APIs, in the application.

Pros

You can also store custom data through session. - APIs are well documented to help set it up - Support provided by the team is also very good.

Cons

- On closing a chat window, the operator cannot send a message back to the user.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Userlike

Perfect, if you are a small team and cannot find time to concentrate on the production issues that the users face. Offline messaging proves to be a boon, in such cases. Also perfect, if you are a medium sized company with a team of operators who can take care of chat-based support. Multiple operator profiles are supported and you can assign the queries/chats to different operators.

Source: GetApp
Helpful?   Yes   No
Read more
Mike Rogers

Pro level chat for small web sites. Pretty straightforward with lots of extensibility features.

2017-10-11

Pros

Useful audio & visual cue notifications.

Cons

Easy to accidentally close chat session when going to dashboard. Recommend a separate tab/window open just for chat session.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Ariel Barajas

Good but not intuitive

2017-09-06

speed in implementation, easy way to use an API like this, a dashboard with good user interface

Pros

I liked the interface, as well as the basic and initial configuration of profile and wigets.

Cons

I had a problem integrating with Facebook, since I did not find the ID app, until I noticed that it should be public.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Angelica Freyler

Very uncomplicated, easy to integrate, great practical features

2018-04-13

Better communication internally and with our guests and prospects

Pros

Well designed system with user oriented and all needed features, easy to integrate, very fast and good support, very good value for money

Cons

On start of work I have to get used to the application in the switch between dashboard and news interface.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Occasionally

Likelihood to recommend

9/10

Recommendations to others considering Userlike

Highly recommanded!!!

Source: Capterra
Helpful?   Yes   No
Read more
Simeon Schlegel

Easy to use Live-Chat Software

2019-04-17

The implementation in General is easy and the Chat-Panel is well designed.

Pros

It is easy to customize the Chat widget.

Cons

We had some problems with the integration of Whatsapp and Whatsapp deactivated our Whatsapp Account due to strange activities.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Jaime Butler

Easy setup, click an go

2018-10-14

Userlike Live Chat meet my needs and I'm going to consider it for production

Pros

- Easy setup with intuitiv Dashboard. - Nice feature set even for Free Plan - Works as a charm after integration to Website

Cons

- A mobile App (Apple, Android) would be nice for operator an the go

Rating breakdown

Ease of use
Features

Time used: Free Trial

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Patrick Brumm

Userlike was very easy customizable and integratable in our website. It is easy to use for my team..

2017-11-29

Pros

- easy to set up - easy to integrate in website - easy customizable - self explantory - great look and feel

Cons

- communication with other apps - facebook integration (one app for the communication with customer)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Tanushree S

Great Customizable Software

2019-02-06

Great

Pros

Easily customizable into different languages, easy to use, detailed tutorials, good UI, helpful representatives

Cons

Some limitations like developer assistance required for API set up, Chat sound non customizable

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Marc Walter

Our favorite.

2018-04-10

Pros

The support during our testing phase and first implementations was uncomplicated and every single question, from business aspects to API support, was answered.

Cons

An instant test page and the option for longer test periods would be nice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
James Beddows

Vital to business function

2017-07-20

Pros

Easy to install and onboard operators Free trial Proactive chat customer branding on free version

Cons

Need a slack/mobile integration!!!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Mario Radic

The product we are looking for

2019-01-02

We need a live chat solution for our customer support.

Pros

- Easy setup - Integration with messenger, telegram and whats app - APIs

Cons

Could not use all functions in the trail mode

Rating breakdown

Ease of use
Features

Time used: Free Trial

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Holger Weß

Very good tool for Live chats

2019-02-26

Pros

easy to use, very easy to integrate, good user interface

Cons

Id would be great if a module for a real chat bot (ai) was available.

Rating breakdown

Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
Angestellter (Telecommunications company, 201-500 employees)
Verified Reviewer

Userlike Live Chat - super Tool

2015-11-20

Userlike Live Chat is a reliable programm which allows us to communicate directly to our customers.

Pros

Top Support, Is working without any problems

Cons

The individual integration was sometimes not that easy.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Free Trial

Source: GetApp
Helpful?   Yes   No
Read more
Viswa Reddy

Its too good with lot of features and ease of integration

2017-10-11

Easy communication channel between the admin and user.

Pros

Easy installation and pre-loaded text fields, messages. Help text on every page and on every field.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Matthieu Tissot

I like the tool a lot. It helped me to sign few customers in various countries.

2018-02-21

Pros

The easy setup for a multi language platform.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ulrike Moormann

The chat tool is easy to get familiar with. It was the best of our test of different chat tools.

2018-07-05

A better direct communication to our customers.

Pros

good explained help functions, german support, chat monitoring, offline chat message, good customizing of the appearance of the chat window

Cons

should have better live analysis functions, it is a problem, when you close unfortunately the window during the chat because the chat is over then

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Jae Harnandez

Free trial gives great insight into how live chat can help grow your business

2019-03-01

Pros

During the trial, we started responding to live chat messages (thanks to the widget that is actually EASY to install on even an old HTML based website) and sometimes even proactively offering a chat to users when they first arrived or landed on a certain page.

Cons

Our only feedback is that it would be nice if we weren't automatically logged out after X period of time, because of the infrequency of chats sometimes we exceed the idle time and aren't logged in for all potential chat sessions (read: $$$).

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Alexander Abril

UserLike perfect chat boot

2018-08-27

We open a easy channel to connect new people to our cause

Pros

Easy Config Easy Integration Have a good interface for desktop

Cons

Haven't a app for connect or admin from smartphone

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Daniel Kingsley

Simple to use and good value

2016-04-19

Advanced chat logic, addons and API allow for any kind of use case and integration with other back end systems.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Userlike


Thanks for the review Daniel! Good luck with the chats!

Read more