UserRules Pricing, Features, Reviews & Comparison of Alternatives

UserRules

Community forum & customer-support management platform

4.0/5 (1 review)

UserRules overview

What is UserRules?

In current scenario customer feedback lives in unorganized inboxes and clogged ticket systems. Customer Feedback Forums are filled with duplication, user support is impossible to determine and valuable ideas are getting lost in shuffle. UserRules objective is to add structure to feedback given by users and reduces the overhead of an honest dialog with customers. It creates a market around good ideas so we get more quality the quantity.

Customers have ideas but are we ready to listen ? UserRules is the easiest way to turn customer feedback into action in 3 steps:

1. Customer gives Ideas
2. Other Customers Vote for the best
3. Companies Respond, Implement & Repeat.

UserRules collects and organizes all social knowledge (questions, feedback, concerns, and praise) into a unified platform that can be shared and leveraged across both internal and customer facing channels. This approach transforms customer discussions into actionable content that ripples throughout organization. Product development, relationship marketing, brand management and public relations all get value from the information contained within customer interactions.

Available as a hosted (SaaS) service, easily extended through simpled widgets and open APIs and out into the Social Web via Facebook and Twitter integrations. Companies can customize and implement UserRules in five minutes to collect,analyze, measure and respond to online user feedback.It also acts as:

1. Cost-effective customer support platform
2. Portal for real-time feedback
3. Natural driver of search engine optimization (SEO)

Pricing

Starting from
$16.99/month
Pricing options
Subscription
Open source
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China, India

Supported languages

English

UserRules reviews

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Very good
1

Average
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Poor
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Terrible
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Value for money
Features
Ease of use
Customer support
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Bob Sendon

This fills a gap

Reviewed 2011-06-10
Review Source: GetApp

I think this would be helpful for a host of products.

Pros
1. Everything to understand and manage feedback in one place. 2. Good workflow.

Cons
1. It would be good if there were things like sentiment analysis. 2. Praises from users are not shown in widget on the client website.

Rating breakdown

Minimize review

UserRules pricing

Starting from
$16.99/month
Pricing options
Subscription
Open source
View Pricing Plans

Start Plan : $16.99 per month
Grow Plan : $69.99 per month
Compete Plan : $169.99 per month

UserRules features

API (223 other apps)
Activity Dashboard (119 other apps)
Alerts / Escalation (76 other apps)
Automatic Notifications (105 other apps)
CRM Integration (91 other apps)
Chat (206 other apps)
Customizable Branding (124 other apps)
Email Integration (103 other apps)
Instant Messaging (102 other apps)
Knowledge Base Management (105 other apps)
Monitoring (111 other apps)
Multi-Channel Communication (110 other apps)
Multi-Language (75 other apps)
Real Time Monitoring (77 other apps)
Reporting & Statistics (131 other apps)
Social Media Integration (88 other apps)
Support Ticket Management (80 other apps)
Surveys & Feedback (90 other apps)
Third Party Integration (150 other apps)
Workflow Management (83 other apps)

Additional information for UserRules

Key features of UserRules

  • Admin Dashboard
  • Public Community Forum
  • Branded Emails
  • Canned Replies
  • Facebook Integration
  • Integration with Google Analytics
  • Domain Aliasing
  • Change Look & Feel
  • Customizable Business Rules
View All Features

Benefits

Public Feedback
The feedback that are made public by company administrators are visible on their community page. The content on these pages are subject to search engine optimized.

Upon seeing constructive feedback being well received by a company in making their product better, a public forum will attract new customers.

Feedback List
An Idea which is being implemented, a Question left unanswered, an Issue to be resolved or a Praise that gets acknowledged, a company community page aggregates all such feedback and help existing or new customers to get most out of their products or services.

An active community support is always encouraging for its users, as it conveys continuous growth of the company.



Give Feedback
The public forum can also act as just another medium for users to give feedback. Sporting a feedback widget here assures customers that the company it leaving no stone unturned in reaching out to them.

Feedback Detail
A feedback landing page is a place to see interaction between company employee and users working together to acknowledge whatever plan of actions are identified.



Vote, Follow a feedback
Users can vote up a particular feedback here to give better understanding to company about the criticality or importance of any particular feedback.

Another important feature here is to follow a particular feedback to allow UserRules to get back at your whenever any activity is performed on it.

Various Login Options
Though anonymous feedback are supported, companies can switch off that feature to identify their users. So UserRules provide them with various login options which allows them to sign-in with their account on our system or OpenId (Google, Yahoo, Facebook, Twitter)

Even if a user chooses none of these options, dropping just an email would also do, to allow you to get back to them.



Spams, Public & Private Feedback
Feedbacks can be marked as spam. There is an option to take feedback private, private feedback are not shown on public forum.



Export Feedback
If you like your feedback on paper, you can always export them into your favorite format.

UserRules also allows you to bulk update these feedback with changes import in excel format.

User Details
Every feedback carries with itself certain set of implicit data that is recorded by the system, which can be managed by the script to include the widget. Companies have found this feature very useful in order to find out why particular customer is facing this problem.



Feedback Notes
Employee can also add notes to feedback. Notes are for internal communication and are not visible on public forum.

Reply to Feedback
Employees can work with the feedback reporter and communicate easily with them in an effective manner. Once an employee gives a reply to the feedback, it is visible on the public forum.



Similar Feedback
We try to help you with locating if there have been any similar feedback like a particular one and what resolutions were made.

Use Canned or Similar Replies
You don't have to hurt your fingers with typing similar replies to different users for similar feedback. UserRules helps you make that job easy with only one click.

Also, you can always create a set canned replies to be used over & again.

Logo
Swap your company name written in plain text with your logo on both your Admin Portal and Public Forum.

Domain Aliasing
We allow companies to map their own custom domains to UserRules.

Change Look & Feel
Using CSS, custom headers and footer area of the application, UserRules lets you customize the entire application with your branding and themes. The consistency with the existing sites within the organization, helps the adoption of the application not just with customers, but with employees as well. See it in action