Additional information for UserRules
Key features of UserRules
View All Features
- Admin Dashboard
- Public Community Forum
- Branded Emails
- Canned Replies
- Facebook Integration
- Integration with Google Analytics
- Domain Aliasing
- Change Look & Feel
- Customizable Business Rules
The feedback that are made public by company administrators are visible on their community page. The content on these pages are subject to search engine optimized.
Upon seeing constructive feedback being well received by a company in making their product better, a public forum will attract new customers.
An Idea which is being implemented, a Question left unanswered, an Issue to be resolved or a Praise that gets acknowledged, a company community page aggregates all such feedback and help existing or new customers to get most out of their products or services.
An active community support is always encouraging for its users, as it conveys continuous growth of the company.
The public forum can also act as just another medium for users to give feedback. Sporting a feedback widget here assures customers that the company it leaving no stone unturned in reaching out to them.
A feedback landing page is a place to see interaction between company employee and users working together to acknowledge whatever plan of actions are identified.
Vote, Follow a feedback
Users can vote up a particular feedback here to give better understanding to company about the criticality or importance of any particular feedback.
Another important feature here is to follow a particular feedback to allow UserRules to get back at your whenever any activity is performed on it.
Various Login Options
Though anonymous feedback are supported, companies can switch off that feature to identify their users. So UserRules provide them with various login options which allows them to sign-in with their account on our system or OpenId (Google, Yahoo, Facebook, Twitter)
Even if a user chooses none of these options, dropping just an email would also do, to allow you to get back to them.
Spams, Public & Private Feedback
Feedbacks can be marked as spam. There is an option to take feedback private, private feedback are not shown on public forum.
If you like your feedback on paper, you can always export them into your favorite format.
UserRules also allows you to bulk update these feedback with changes import in excel format.
Every feedback carries with itself certain set of implicit data that is recorded by the system, which can be managed by the script to include the widget. Companies have found this feature very useful in order to find out why particular customer is facing this problem.
Employee can also add notes to feedback. Notes are for internal communication and are not visible on public forum.
Reply to Feedback
Employees can work with the feedback reporter and communicate easily with them in an effective manner. Once an employee gives a reply to the feedback, it is visible on the public forum.
We try to help you with locating if there have been any similar feedback like a particular one and what resolutions were made.
Use Canned or Similar Replies
You don't have to hurt your fingers with typing similar replies to different users for similar feedback. UserRules helps you make that job easy with only one click.
Also, you can always create a set canned replies to be used over & again.
Swap your company name written in plain text with your logo on both your Admin Portal and Public Forum.
We allow companies to map their own custom domains to UserRules.
Change Look & Feel
Using CSS, custom headers and footer area of the application, UserRules lets you customize the entire application with your branding and themes. The consistency with the existing sites within the organization, helps the adoption of the application not just with customers, but with employees as well. See it in action