Velaro Reviews

Velaro

Enterprise live chat software

4.17/5 (3 reviews)

Scott Markman

reliable way to interact with cusomters

Reviewed 2015-08-28
Review Source: Software Advice

Pros
Velaro is “easy to use” because the interface is use friendly and doesn’t require a lot of training to understand the interface. Our customer service reps quickly learned the system and started interacting with shoppers after implementation. With Velaro live chat, there isn’t the barrier of the shopper having to call in or send an email and wait for a response. Velaro, also, has a great reporting system. We are able to tell successes of our reps and areas where we need to improve. It's a great low cost solution for a Magento Live Chat Extension. We were able to create branding & set up Velaro in time for holiday quickly. It only took us 3 days to implement and design the product for our website.

Cons
There are so many features and customizations that Velaro can seem overwhelming at first. I would really suggest an online training session with a support person. Product was installed and had a few bugs at first. These were quickly addressed by Velaro and we have found both functionality and support exceptional

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Velaro

Enterprise live chat software

Zach Hodges

Good for just the basics

Used weekly for 1-2 years
Reviewed 2018-06-12
Review Source: Capterra

Pros
When the system works, it does a good job for getting basic chat functions done on our website with our customer service team.

Cons
Our Tech team has not had a good time implementing the system on our site, so we are not always able to fully utilize the system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Velaro

Enterprise live chat software

jeff mason

Live Chat Software That Converts Website Visitors To Sales

Reviewed 2015-05-29
Review Source: Capterra

Easy to use product that is a great tool for converting website visitors to sales leads and ultimately to closed deals. It's got great reporting, automated triggers for proactive chat invites, and great support that really appear to care that you get the most from the software.

Rating breakdown

Ease of use
Customer support

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Velaro

Enterprise live chat software