Verascape Comparison

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Overview

Versacape is a cloud-based solution, which allows customer experience teams to provide a self service experience to customers for issue resolution. Businesses can provide self service information for subjects including benefits administration, inventory, loyalty programs, product catalog, and more.
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical Customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

No screenshots available

Pricing

Starting from
Starting from
Starting from
Starting from
Starting from
Starting from
/No info available/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
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User reviews

No reviews
54321
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  • Value for money
  • Features
  • Ease of use
  • Customer support

Pros

No data

Cons

No data
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features46
  • ACH Payment Processing
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Appointment Management
  • Auto-Dialer
  • Automatic Call Distribution
  • Benefits Management
  • Call Center Management
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Campaign Management
  • Computer Telephony Integration
  • Contract Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Activity Reporting
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer Profiling
  • Customer Service Analytics
  • Escalation Management
  • Fault Management
  • IVR / Voice Recognition
  • Inventory Management
  • Knowledge Base Management
  • Lead Capture
  • Loyalty Program
  • Multiple Data Sources
  • Order Processing
  • Product Catalog
  • Product Data Management
  • Prospecting Tools
  • Returns Management
  • Rules-Based Workflow
  • Self Service Portal
  • Status Reporting
  • Status Tracking
  • Survey Management
  • Surveys & Feedback
  • Text to Speech
  • Voice Mail
  • Work Order Management

Integrations

  • Total integrations0
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • JIRA Software
  • Joomla
  • Magento
  • Mailchimp
  • Microsoft Dynamics CRM
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
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