Verascape Features

Verascape

Customer service and order tracking solution for businesses

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Verascape Feature Summary

  • Account Payment System
  • Advanced Audio Playback
  • Automated Routing
  • Automatic Message Retrieval
  • Call Center
  • Call Logging
  • Computer Telephony
  • Customer Engagement Center
  • Dial in Computer Control
  • Digital Line Support
  • Employee Directory Access
  • Help Desk
  • Inbound Call Center
  • Interactive Voice Response
  • Knowledge Base
  • Known Issue Management
  • Line Transfer
  • Live Chat
  • Multi-Line Support
  • Multiple Scripts
  • Outbound Call Center
  • Outside Party Line Transfer
  • Phone Key Input
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Support Ticketing
  • Supports Caller ID
  • Supports TDD / TTY
  • Voice Customization
  • XML Data Pull

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