Verascape Features

Verascape

Customer service and order tracking solution for businesses

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Verascape Feature Summary

  • Account Payment System
  • Advanced Audio Playback
  • Automated Routing
  • Automatic Message Retrieval
  • Call Center
  • Call Logging
  • Computer Telephony
  • Customer Engagement Center
  • Dial in Computer Control
  • Digital Line Support
  • Employee Directory Access
  • Help Desk
  • Inbound Call Center
  • Interactive Voice Response
  • Knowledge Base
  • Known Issue Management
  • Line Transfer
  • Live Chat
  • Multi-Line Support
  • Multiple Scripts
  • Outbound Call Center
  • Outside Party Line Transfer
  • Phone Key Input
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Support Ticketing
  • Supports Caller ID
  • Supports TDD / TTY
  • Voice Customization
  • XML Data Pull

Competitor Feature Comparison

ACH Payment Processing
API
Activity Dashboard
Alerts / Escalation
Appointment Management
Auto-Dialer
Automatic Call Distribution
Benefits Management
Call Center Management
Call Recording
Call Routing
Call Scripting
Call Tracking
Campaign Management
Communication Management
Computer Telephony Integration
Contract Management
Credit Card Processing
Custom Fields
Custom Forms
Customer Accounts
Customer Activity Reporting
Customer Complaint Tracking
Customer Database
Customer Experience Management
Customer Profiling
Customer Service Analytics
Customizable Templates
Document Storage
Drag & Drop Interface
Escalation Management
Fault Management
Feedback Collection
Forms Management
IVR / Voice Recognition
Inventory Management
Knowledge Base Management
Lead Capture
Loyalty Program
Multi-Channel Communication
Multiple Data Sources
Order Processing
Product Catalog
Product Data Management
Prospecting Tools
Reporting & Statistics
Returns Management
Rules-Based Workflow
Self Service Portal
Status Reporting
Status Tracking
Survey Management
Surveys & Feedback
Text to Speech
Third Party Integration
Voice Mail
Web Forms
Work Order Management
Workflow Management
Learn moreCompare App
ACH Payment Processing
API
Activity Dashboard
Alerts / Escalation
Appointment Management
Auto-Dialer
Automatic Call Distribution
Benefits Management
Call Center Management
Call Recording
Call Routing
Call Scripting
Call Tracking
Campaign Management
Communication Management
Computer Telephony Integration
Contract Management
Credit Card Processing
Custom Fields
Custom Forms
Customer Accounts
Customer Activity Reporting
Customer Complaint Tracking
Customer Database
Customer Experience Management
Customer Profiling
Customer Service Analytics
Customizable Templates
Document Storage
Drag & Drop Interface
Escalation Management
Fault Management
Feedback Collection
Forms Management
IVR / Voice Recognition
Inventory Management
Knowledge Base Management
Lead Capture
Loyalty Program
Multi-Channel Communication
Multiple Data Sources
Order Processing
Product Catalog
Product Data Management
Prospecting Tools
Reporting & Statistics
Returns Management
Rules-Based Workflow
Self Service Portal
Status Reporting
Status Tracking
Survey Management
Surveys & Feedback
Text to Speech
Third Party Integration
Voice Mail
Web Forms
Work Order Management
Workflow Management
Visit WebsiteCompare App
ACH Payment Processing
API
Activity Dashboard
Alerts / Escalation
Appointment Management
Auto-Dialer
Automatic Call Distribution
Benefits Management
Call Center Management
Call Recording
Call Routing
Call Scripting
Call Tracking
Campaign Management
Communication Management
Computer Telephony Integration
Contract Management
Credit Card Processing
Custom Fields
Custom Forms
Customer Accounts
Customer Activity Reporting
Customer Complaint Tracking
Customer Database
Customer Experience Management
Customer Profiling
Customer Service Analytics
Customizable Templates
Document Storage
Drag & Drop Interface
Escalation Management
Fault Management
Feedback Collection
Forms Management
IVR / Voice Recognition
Inventory Management
Knowledge Base Management
Lead Capture
Loyalty Program
Multi-Channel Communication
Multiple Data Sources
Order Processing
Product Catalog
Product Data Management
Prospecting Tools
Reporting & Statistics
Returns Management
Rules-Based Workflow
Self Service Portal
Status Reporting
Status Tracking
Survey Management
Surveys & Feedback
Text to Speech
Third Party Integration
Voice Mail
Web Forms
Work Order Management
Workflow Management
Visit WebsiteCompare App