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ViiBE Logo

Video-assistance and ticket tracking web technology

ViiBE - 2025 Pricing, Features, Reviews & Alternatives

Table of Contents

What is ViiBE?

ViiBE is the web-based video assistance, ticketing system and knowledge management technology dedicated to technical support centers, after-sales services and customer support. The system provides remote diagnostics through live video feed combined with AR and collaborative tools. The use of ViiBE increases the rates of "First call resolution" and reduces costs by avoiding unnecessary travel of experts.

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No pricing info

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ViiBE's features

Access Controls/Permissions
Alerts/Escalation
API
Automated Routing
Customer Database
Customizable Branding
Data Import/Export
Email Templates
Knowledge Base Management
Multi-Channel Communication
Performance Metrics
Real-Time Chat
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Third-Party Integrations

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ViiBE pricing

Value for money:

Starting from

ic-pricetag

No pricing info

Pricing details
Subscription
Free trial
Free plan
Pricing range

ViiBE integrations (3)

ViiBE support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Knowledge Base
Chat

Training options

Live Online
Webinars
Videos
Documentation

ViiBE FAQs

Q. What type of pricing plans does ViiBE offer?

ViiBE has the following pricing plans:
Pricing model: Subscription
Free Trial: Available

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Q. Who are the typical users of ViiBE?

ViiBE has the following typical customers:
Small Business


Q. What languages does ViiBE support?

ViiBE supports the following languages:
Chinese (Simplified), Dutch, English, French, German, Greek, Italian, Japanese, Portuguese, Spanish, Thai, Turkish


Q. Does ViiBE offer an API?

Yes, ViiBE has an API available for use.


Q. What other apps does ViiBE integrate with?

ViiBE integrates with the following applications:
IBM Maximo Application Suite, IBM Cloud, Zendesk Suite


Q. What level of support does ViiBE offer?

ViiBE offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat

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