Vivantio ITSM vs Jira Service Desk Comparison Chart

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Overview

Vivantio ITSM is a comprehensive service management solution chosen by global enterprises for its flexibility and extensibility, making it ideal for large scale, multi-site organizations with complex needs. The control of code-less configuration, the unmatched value of flexible licensing, and the insight of custom reporting are all reasons that organizations choose Vivantio ITSM. It provides a powerful platform for your complete service management vision throughout your entire organization. Features include problem, incident and change manager, workflow automation, market-leading analytics, asset management, AD/LDAP sync, SSO, change control, knowledge base, self-service portal, award-winning support and SaaS or on-premise delivery.
  • Platforms supported
Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
Web-based
iPhone app
Android app
Windows Phone app
  • Typical Customers
Typical Customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
Freelancers
Small businesses
Mid size businesses
Large enterprises
  • Customer support
Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
Phone
Online
Knowledge base
Video tutorials
Jira Service Desk is a service management software that connects IT to businesses through fast, accountable resolution of customer requests. Built on Atlassian’s Jira workflow engine, Jira Service Desk is collaborative, has a knowledge base that’s low cost, is easy to set up and scale, highly flexible, and features a powerfully-simple user experience.
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical Customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
Starting from
Starting from
Starting from
Starting from
Starting from
$90.00/
mo.
month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Free trial available
No credit card required
Free account
Subscription based
view pricing
view pricing plans
Starting from
Starting from
$10.00/
mo.
month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
view pricing
view pricing plans

User reviews

54321
74
60
24
3
0
  • Value for money
  • Features
  • Ease of use
  • Customer support
98%
would recommend this app to a colleague
54321
127
87
22
4
3
  • Value for money
  • Features
  • Ease of use
  • Customer support
96%
would recommend this app to a colleague

Pros

Andrew is amazing and helped with the process and continues to help as we start ...Read More
Great easy to use software, user friendly and useful to produce reports. Vivanti...Read More
Could be a little more flexible, but overall has a good workflow. Significant im...Read More

Pros

I love the design, its very good for me and I also love that is has a useful met...Read More
So easy customized and really helpful for improvement working process. Very reco...Read More
It has been good and we are happy with the number of features that have been add...Read More

Cons

We are finding that Vivantio is difficult to customize and is missing features t...Read More
It's very hard to tell what an item is based on a serial or ID number in the dea...Read More
So far I haven't found to many things to be negative about.

Cons

The only bad point that I can mention about Service Desk is its price. A lot of ...Read More
Confusing settings requirements for some user modifications needs (esp. where ma...Read More
Lack of UI customization features but not critical. Satisfaction reports are a b...Read More
  • Vendor responds to reviews
Vendor responds to reviews
  • Last review8 months ago
Last review
  • Vendor responds to reviews
  • Last review5 days ago

Key features

  • Total features51
Total features
  • API
  • Activity Dashboard
  • Administrative Reporting
  • Alerts / Escalation
  • Application Integration
  • Approval Process Control
  • Asset Management
  • Auditing
  • Automated Scheduling
  • Automatic Lead Distribution
API
Activity Dashboard
Administrative Reporting
Alerts / Escalation
Application Integration
Approval Process Control
Asset Management
Auditing
Automated Scheduling
Automatic Lead Distribution
  • Automatic Notifications
  • CRM Integration
  • Change Management
  • Chat
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Configurable Workflow
  • Configuration Management
  • Content Filter
  • Custom Charts
  • Custom Fields
  • Custom Forms
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Email Alerts
  • Email Integration
  • Employee Portal
  • Employee Self Service
  • Event Scheduling
  • Event Tracking
  • Event Triggered Actions
  • Filtered Views
  • Forecasting
  • HIPAA Compliance
  • HR Management
  • Help Desk Management
  • IT Asset Tracking
  • Incident Management
  • Issue Management
  • Mobile Integration
  • Monitoring
  • Multi-Company
  • Multi-Language
  • Multi-Location
  • Online Forums
  • Partner Portal
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Problem Management
  • Productivity Reporting
  • Real Time Analytics
  • Real Time Reporting
  • Reporting & Statistics
  • Request Routing
  • Role-Based Permissions
  • SLA Management
  • SSL Security
  • Search Functionality
  • Secure Login
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Task Management
  • Third Party Integration
  • WYSIWYG Editor
  • Widgets
  • Workflow Management
Automatic Notifications
CRM Integration
Change Management
Chat
Client Portal
Collaboration Tools
Collaborative Workspace
Commenting
Configurable Workflow
Configuration Management
Content Filter
Custom Charts
Custom Fields
Custom Forms
Customer Segmentation
Customer Service Analytics
Customizable Branding
Customizable Reporting
Customizable Templates
Dashboard Creation
Data Import/Export
Email Alerts
Email Integration
Employee Portal
Employee Self Service
Event Scheduling
Event Tracking
Event Triggered Actions
Filtered Views
Forecasting
HIPAA Compliance
HR Management
Help Desk Management
IT Asset Tracking
Incident Management
Issue Management
Mobile Integration
Monitoring
Multi-Company
Multi-Language
Multi-Location
Online Forums
Partner Portal
Performance Reports
Permission Management
Prioritizing
Problem Management
Productivity Reporting
Real Time Analytics
Real Time Reporting
Reporting & Statistics
Request Routing
Role-Based Permissions
SLA Management
SSL Security
Search Functionality
Secure Login
Self Service Portal
Single Sign On
Social Media Integration
Support Ticket Management
Support Ticket Tracking
Survey Management
Surveys & Feedback
Task Management
Third Party Integration
WYSIWYG Editor
Widgets
Workflow Management
  • Total features54
  • API
  • Activity Dashboard
  • Administrative Reporting
  • Alerts / Escalation
  • Application Integration
  • Approval Process Control
  • Asset Management
  • Auditing
  • Automated Scheduling
  • Automatic Lead Distribution
  • Automatic Notifications
  • CRM Integration
  • Change Management
  • Chat
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Configurable Workflow
  • Configuration Management
  • Content Filter
  • Custom Charts
  • Custom Fields
  • Custom Forms
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Email Alerts
  • Email Integration
  • Employee Portal
  • Employee Self Service
  • Event Scheduling
  • Event Tracking
  • Event Triggered Actions
  • Filtered Views
  • Forecasting
  • HIPAA Compliance
  • HR Management
  • Help Desk Management
  • IT Asset Tracking
  • Incident Management
  • Issue Management
  • Mobile Integration
  • Monitoring
  • Multi-Company
  • Multi-Language
  • Multi-Location
  • Online Forums
  • Partner Portal
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Problem Management
  • Productivity Reporting
  • Real Time Analytics
  • Real Time Reporting
  • Reporting & Statistics
  • Request Routing
  • Role-Based Permissions
  • SLA Management
  • SSL Security
  • Search Functionality
  • Secure Login
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Task Management
  • Third Party Integration
  • WYSIWYG Editor
  • Widgets
  • Workflow Management

Integrations

  • Total integrations4
Total integrations
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • JIRA Software
  • Joomla
  • Magento
  • Mailchimp
  • Microsoft Dynamics CRM
BigCommerce
Facebook
Freshdesk
Google Analytics
HubSpot CRM
JIRA Software
Joomla
Magento
Mailchimp
Microsoft Dynamics CRM
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
Salesforce Sales Cloud
Salesforce Service Cloud
Shopify
Slack
SugarCRM
Twitter
Wordpress
Zapier
Zendesk
Zoho CRM
  • Total integrations101
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • JIRA Software
  • Joomla
  • Magento
  • Mailchimp
  • Microsoft Dynamics CRM
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
Encryption of sensitive data at rest
HTTPS for all pages (web-based apps)
Reports/alerts for security breaches
Multifactor authentication options
Customer data removed upon service cancellation
view details
view details
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
view details
view details

Vivantio ITSM vs. Jira Service Desk

Save time and effort comparing leading Customer Service & Support Software tools for small businesses. The table above compares Vivantio ITSM and Jira Service Desk. Check out how both products compare looking at product details such as features, pricing, target market and supported languages. Quickly access the latest reviews to compare actual user opinions and ratings. Do not hesitate to click on Visit Website to access a Free Demo or Trial immediately.