Vivantio ITSM vs SOAR Solutions Comparison Chart

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Overview

Vivantio ITSM is a comprehensive service management solution chosen by global enterprises for its flexibility and extensibility, making it ideal for large scale, multi-site organizations with complex needs. The control of code-less configuration, the unmatched value of flexible licensing, and the insight of custom reporting are all reasons that organizations choose Vivantio ITSM. It provides a powerful platform for your complete service management vision throughout your entire organization. Features include problem, incident and change manager, workflow automation, market-leading analytics, asset management, AD/LDAP sync, SSO, change control, knowledge base, self-service portal, award-winning support and SaaS or on-premise delivery.
  • Platforms supported
Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
Web-based
iPhone app
Android app
Windows Phone app
  • Typical Customers
Typical Customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
Freelancers
Small businesses
Mid size businesses
Large enterprises
  • Customer support
Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
Phone
Online
Knowledge base
Video tutorials
SOAR Solutions offers a single web-based suite of safety software for operations and transport fleet management, fully customizable to compliance requirements
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical Customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
Starting from
Starting from
Starting from
Starting from
Starting from
$90.00/
mo.
month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Free trial available
No credit card required
Free account
Subscription based
view pricing
view pricing plans
Starting from
Starting from
/No info available/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
view pricing
view pricing plans

User reviews

54321
74
60
24
3
0
  • Value for money
  • Features
  • Ease of use
  • Customer support
98%
would recommend this app to a colleague
No reviews
54321
0
0
0
0
0
  • Value for money
  • Features
  • Ease of use
  • Customer support

Pros

Andrew is amazing and helped with the process and continues to help as we start ...Read More
Great easy to use software, user friendly and useful to produce reports. Vivanti...Read More
Could be a little more flexible, but overall has a good workflow. Significant im...Read More

Pros

No data

Cons

We are finding that Vivantio is difficult to customize and is missing features t...Read More
It's very hard to tell what an item is based on a serial or ID number in the dea...Read More
So far I haven't found to many things to be negative about.

Cons

No data
  • Vendor responds to reviews
Vendor responds to reviews
  • Last review8 months ago
Last review
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features51
Total features
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Application Integration
  • Asset Management
  • Automatic Notifications
  • CRM Integration
  • Categorization
  • Chat
  • Client Portal
API
Activity Dashboard
Alerts / Escalation
Application Integration
Asset Management
Automatic Notifications
CRM Integration
Categorization
Chat
Client Portal
  • Compliance Management
  • Configurable Workflow
  • Custom Charts
  • Custom Fields
  • Custom Forms
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Email Integration
  • Email Notifications
  • Employee Database
  • Employee Management
  • Employee Portal
  • Employee Self Service
  • Event Scheduling
  • Event Tracking
  • Event Triggered Actions
  • Forecasting
  • GPS
  • HIPAA Compliance
  • HR Management
  • Help Desk Management
  • IT Asset Tracking
  • Incident Management
  • Maintenance Scheduling
  • Mobile Integration
  • Multi-Company
  • Multi-Location
  • Online Forums
  • Partner Portal
  • Permission Management
  • Problem Management
  • Real Time Analytics
  • Reporting & Statistics
  • Request Routing
  • Risk Assessment
  • Role-Based Permissions
  • SLA Management
  • SSL Security
  • Secure Login
  • Self Service Portal
  • Single Sign On
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Task Management
  • WYSIWYG Editor
  • Widgets
Compliance Management
Configurable Workflow
Custom Charts
Custom Fields
Custom Forms
Customizable Branding
Customizable Reporting
Customizable Templates
Dashboard Creation
Data Import/Export
Email Integration
Email Notifications
Employee Database
Employee Management
Employee Portal
Employee Self Service
Event Scheduling
Event Tracking
Event Triggered Actions
Forecasting
GPS
HIPAA Compliance
HR Management
Help Desk Management
IT Asset Tracking
Incident Management
Maintenance Scheduling
Mobile Integration
Multi-Company
Multi-Location
Online Forums
Partner Portal
Permission Management
Problem Management
Real Time Analytics
Reporting & Statistics
Request Routing
Risk Assessment
Role-Based Permissions
SLA Management
SSL Security
Secure Login
Self Service Portal
Single Sign On
Support Ticket Management
Support Ticket Tracking
Survey Management
Surveys & Feedback
Task Management
WYSIWYG Editor
Widgets
  • Total features12
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Application Integration
  • Asset Management
  • Automatic Notifications
  • CRM Integration
  • Categorization
  • Chat
  • Client Portal
  • Compliance Management
  • Configurable Workflow
  • Custom Charts
  • Custom Fields
  • Custom Forms
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Email Integration
  • Email Notifications
  • Employee Database
  • Employee Management
  • Employee Portal
  • Employee Self Service
  • Event Scheduling
  • Event Tracking
  • Event Triggered Actions
  • Forecasting
  • GPS
  • HIPAA Compliance
  • HR Management
  • Help Desk Management
  • IT Asset Tracking
  • Incident Management
  • Maintenance Scheduling
  • Mobile Integration
  • Multi-Company
  • Multi-Location
  • Online Forums
  • Partner Portal
  • Permission Management
  • Problem Management
  • Real Time Analytics
  • Reporting & Statistics
  • Request Routing
  • Risk Assessment
  • Role-Based Permissions
  • SLA Management
  • SSL Security
  • Secure Login
  • Self Service Portal
  • Single Sign On
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Task Management
  • WYSIWYG Editor
  • Widgets

Integrations

  • Total integrations4
Total integrations
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • JIRA Software
  • Joomla
  • Magento
  • Mailchimp
  • Microsoft Dynamics CRM
BigCommerce
Facebook
Freshdesk
Google Analytics
HubSpot CRM
JIRA Software
Joomla
Magento
Mailchimp
Microsoft Dynamics CRM
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
Salesforce Sales Cloud
Salesforce Service Cloud
Shopify
Slack
SugarCRM
Twitter
Wordpress
Zapier
Zendesk
Zoho CRM
  • Total integrations0
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • JIRA Software
  • Joomla
  • Magento
  • Mailchimp
  • Microsoft Dynamics CRM
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
Encryption of sensitive data at rest
HTTPS for all pages (web-based apps)
Reports/alerts for security breaches
Multifactor authentication options
Customer data removed upon service cancellation
view details
view details
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
view details
view details

Vivantio ITSM vs. SOAR Solutions

Save time and effort comparing leading Customer Service & Support Software tools for small businesses. The table above compares Vivantio ITSM and SOAR Solutions. Check out how both products compare looking at product details such as features, pricing, target market and supported languages. Quickly access the latest reviews to compare actual user opinions and ratings. Do not hesitate to click on Visit Website to access a Free Demo or Trial immediately.