Vivantio ITSM vs SOAR Solutions Comparison Chart of Features

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Overview

Vivantio ITSM is a comprehensive service management solution chosen by global enterprises for its flexibility and extensibility, making it ideal for large scale, multi-site organizations with complex needs. The control of code-less configuration, the unmatched value of flexible licensing, and the insight of custom reporting are all reasons that organizations choose Vivantio ITSM. It provides a powerful platform for your complete service management vision throughout your entire organization. Features include problem, incident and change manager, workflow automation, market-leading analytics, asset management, AD/LDAP sync, SSO, change control, knowledge base, self-service portal, award-winning support and SaaS or on-premise delivery.

Platforms supported

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Web-based

iPhone app

Android app

Windows Phone app

Typical Customers

Typical Customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Freelancers

Small businesses

Mid size businesses

Large enterprises

Customer support

Customer support

Phone
Online
Knowledge base
Video tutorials

Phone

Online

Knowledge base

Video tutorials

view details

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SOAR Solutions offers a single web-based suite of safety software for operations and transport fleet management, fully customizable to compliance requirements

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical Customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view details

view more details

Screenshots

Pricing

Starting from

$90.00/

mo.

month

Free trial available
No credit card required
Free account
Subscription based

Free trial available

No credit card required

Free account

Subscription based

view pricing

view pricing plans

Starting from

/No info available/

Free trial available
No credit card required
Free account
Subscription based

view pricing

view pricing plans

User reviews

4.3

(161)

54321

Value for money

Features

Ease of use

Customer support

98%

would recommend this app to a colleague

No reviews

54321

Value for money

Features

Ease of use

Customer support

Pros

Andrew is amazing and helped with the process and continues to help as we start ...Read More

Great easy to use software, user friendly and useful to produce reports. Vivanti...Read More

Could be a little more flexible, but overall has a good workflow. Significant im...Read More

Pros

No data

Cons

We are finding that Vivantio is difficult to customize and is missing features t...Read More

It's very hard to tell what an item is based on a serial or ID number in the dea...Read More

So far I haven't found to many things to be negative about.

Cons

No data

Vendor responds to reviews

Vendor responds to reviews

Last review8 months ago

Last review

view reviews

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Vendor responds to reviews

Last reviewN/A

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Key features

Total features51

Total features

API
Activity Dashboard
Alerts / Escalation
Application Integration
Asset Management
Automatic Notifications
CRM Integration
Categorization
Chat
Client Portal

API

Activity Dashboard

Alerts / Escalation

Application Integration

Asset Management

Automatic Notifications

CRM Integration

Categorization

Chat

Client Portal

Compliance Management
Configurable Workflow
Custom Charts
Custom Fields
Custom Forms
Customizable Branding
Customizable Reporting
Customizable Templates
Dashboard Creation
Data Import/Export
Email Integration
Email Notifications
Employee Database
Employee Management
Employee Portal
Employee Self Service
Event Scheduling
Event Tracking
Event Triggered Actions
Forecasting
GPS
HIPAA Compliance
HR Management
Help Desk Management
IT Asset Tracking
Incident Management
Maintenance Scheduling
Mobile Integration
Multi-Company
Multi-Location
Online Forums
Partner Portal
Permission Management
Problem Management
Real Time Analytics
Reporting & Statistics
Request Routing
Risk Assessment
Role-Based Permissions
SLA Management
SSL Security
Secure Login
Self Service Portal
Single Sign On
Support Ticket Management
Support Ticket Tracking
Survey Management
Surveys & Feedback
Task Management
WYSIWYG Editor
Widgets

Compliance Management

Configurable Workflow

Custom Charts

Custom Fields

Custom Forms

Customizable Branding

Customizable Reporting

Customizable Templates

Dashboard Creation

Data Import/Export

Email Integration

Email Notifications

Employee Database

Employee Management

Employee Portal

Employee Self Service

Event Scheduling

Event Tracking

Event Triggered Actions

Forecasting

GPS

HIPAA Compliance

HR Management

Help Desk Management

IT Asset Tracking

Incident Management

Maintenance Scheduling

Mobile Integration

Multi-Company

Multi-Location

Online Forums

Partner Portal

Permission Management

Problem Management

Real Time Analytics

Reporting & Statistics

Request Routing

Risk Assessment

Role-Based Permissions

SLA Management

SSL Security

Secure Login

Self Service Portal

Single Sign On

Support Ticket Management

Support Ticket Tracking

Survey Management

Surveys & Feedback

Task Management

WYSIWYG Editor

Widgets

view all

View all features

Total features12

API
Activity Dashboard
Alerts / Escalation
Application Integration
Asset Management
Automatic Notifications
CRM Integration
Categorization
Chat
Client Portal

Compliance Management
Configurable Workflow
Custom Charts
Custom Fields
Custom Forms
Customizable Branding
Customizable Reporting
Customizable Templates
Dashboard Creation
Data Import/Export
Email Integration
Email Notifications
Employee Database
Employee Management
Employee Portal
Employee Self Service
Event Scheduling
Event Tracking
Event Triggered Actions
Forecasting
GPS
HIPAA Compliance
HR Management
Help Desk Management
IT Asset Tracking
Incident Management
Maintenance Scheduling
Mobile Integration
Multi-Company
Multi-Location
Online Forums
Partner Portal
Permission Management
Problem Management
Real Time Analytics
Reporting & Statistics
Request Routing
Risk Assessment
Role-Based Permissions
SLA Management
SSL Security
Secure Login
Self Service Portal
Single Sign On
Support Ticket Management
Support Ticket Tracking
Survey Management
Surveys & Feedback
Task Management
WYSIWYG Editor
Widgets

view all

View all features

Integrations

Total integrations4

Total integrations

BigCommerce
Facebook
Freshdesk
Google Analytics
HubSpot CRM
JIRA Software
Joomla
Magento
Mailchimp
Microsoft Dynamics CRM

BigCommerce

Facebook

Freshdesk

Google Analytics

HubSpot CRM

JIRA Software

Joomla

Magento

Mailchimp

Microsoft Dynamics CRM

Salesforce Sales Cloud
Salesforce Service Cloud
Shopify
Slack
SugarCRM
Twitter
Wordpress
Zapier
Zendesk
Zoho CRM

Salesforce Sales Cloud

Salesforce Service Cloud

Shopify

Slack

SugarCRM

Twitter

Wordpress

Zapier

Zendesk

Zoho CRM

view all

View all

Total integrations0

BigCommerce
Facebook
Freshdesk
Google Analytics
HubSpot CRM
JIRA Software
Joomla
Magento
Mailchimp
Microsoft Dynamics CRM

Salesforce Sales Cloud
Salesforce Service Cloud
Shopify
Slack
SugarCRM
Twitter
Wordpress
Zapier
Zendesk
Zoho CRM

view all

View all

Security

Encryption of sensitive data at rest
HTTPS for all pages (web-based apps)
Reports/alerts for security breaches
Multifactor authentication options
Customer data removed upon service cancellation

Encryption of sensitive data at rest

HTTPS for all pages (web-based apps)

Reports/alerts for security breaches

Multifactor authentication options

Customer data removed upon service cancellation

view details

Encryption of sensitive data at rest
HTTPS for all pages (web-based apps)
Reports/alerts for security breaches
Multifactor authentication options
Customer data removed upon service cancellation

view details

Vivantio ITSM vs. SOAR Solutions

Save time and effort comparing leading Customer Service & Support Software tools for small businesses. The table above compares Vivantio ITSM and SOAR Solutions. Check out how both products compare looking at product details such as features, pricing, target market and supported languages. Quickly access the latest reviews to compare actual user opinions and ratings. Do not hesitate to click on Visit Website to access a Free Demo or Trial immediately.