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Voiso Features

Voiso

Call center software for outbound sales & BPO teams

5.0/5 (1 review)
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Voiso Feature Summary

  • Automated Routing
  • Blended Call Center
  • CRM
  • Call Logging
  • Call Scheduling
  • Email Management
  • Inbound Call Center
  • Integrations Management
  • Interaction Tracking
  • Interactive Voice Response (IVR)
  • Knowledge Base
  • Local Caller ID
  • Macros/Templated Responses
  • Manual Dialer
  • Network Monitoring
  • Outbound Call Center
  • Power Dialer
  • Process/Workflow Automation
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Remote Access/Control
  • Reporting/Analytics
  • Service Level Agreement (SLA) Management
  • Support Ticketing
  • Ticket Management
  • Workflow Configuration

Customer Service & Support Feature Comparison

Most popular features of all Customer Service & Support apps

API (235 other apps)
Activity Dashboard (129 other apps)
Alerts / Escalation (83 other apps)
Automatic Notifications (109 other apps)
CRM Integration (94 other apps)
Chat (208 other apps)
Customizable Branding (135 other apps)
Email Integration (104 other apps)
Instant Messaging (104 other apps)
Knowledge Base Management (108 other apps)
Monitoring (113 other apps)
Multi-Channel Communication (117 other apps)
Multi-Language (76 other apps)
Reporting & Statistics (143 other apps)
Self Service Portal (80 other apps)
Social Media Integration (91 other apps)
Support Ticket Management (84 other apps)
Surveys & Feedback (97 other apps)
Third Party Integration (161 other apps)
Workflow Management (90 other apps)

Competitor Feature Comparison

Voiso

API
Activity Dashboard
Activity Tracking
Alerts / Escalation
Analytics
Answering Machine Detection
Appointment Management
Automatic Call Distribution
Behavior Tracking
Call Center Management
Call Disposition
Call List Management
Call Monitoring
Call Recording
Call Routing
Call Scripting
Call Transfer
Campaign Management
Computer Telephony Integration
Contact Database
Contact Management
Customer Database
Dashboard Creation
Data Import/Export
Data Visualization
Document Templates
Drag & Drop Interface
Email Integration
Escalation Management
File Transfer
Follow-up Scheduling
IVR / Voice Recognition
Knowledge Base Management
Monitoring
Multi-Channel Communication
Performance Metrics
Predictive Dialer
Project Time Tracking
ROI Analytics
Reporting & Statistics
Search Functionality
Self Service Portal
Social Media Integration
Third Party Integration
Widgets
Workflow Management
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Genesys Cloud

API
Activity Dashboard
Activity Tracking
Alerts / Escalation
Analytics
Answering Machine Detection
Appointment Management
Automatic Call Distribution
Behavior Tracking
Call Center Management
Call Disposition
Call List Management
Call Monitoring
Call Recording
Call Routing
Call Scripting
Call Transfer
Campaign Management
Computer Telephony Integration
Contact Database
Contact Management
Customer Database
Dashboard Creation
Data Import/Export
Data Visualization
Document Templates
Drag & Drop Interface
Email Integration
Escalation Management
File Transfer
Follow-up Scheduling
IVR / Voice Recognition
Knowledge Base Management
Monitoring
Multi-Channel Communication
Performance Metrics
Predictive Dialer
Project Time Tracking
ROI Analytics
Reporting & Statistics
Search Functionality
Self Service Portal
Social Media Integration
Third Party Integration
Widgets
Workflow Management
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Call Center Studio

API
Activity Dashboard
Activity Tracking
Alerts / Escalation
Analytics
Answering Machine Detection
Appointment Management
Automatic Call Distribution
Behavior Tracking
Call Center Management
Call Disposition
Call List Management
Call Monitoring
Call Recording
Call Routing
Call Scripting
Call Transfer
Campaign Management
Computer Telephony Integration
Contact Database
Contact Management
Customer Database
Dashboard Creation
Data Import/Export
Data Visualization
Document Templates
Drag & Drop Interface
Email Integration
Escalation Management
File Transfer
Follow-up Scheduling
IVR / Voice Recognition
Knowledge Base Management
Monitoring
Multi-Channel Communication
Performance Metrics
Predictive Dialer
Project Time Tracking
ROI Analytics
Reporting & Statistics
Search Functionality
Self Service Portal
Social Media Integration
Third Party Integration
Widgets
Workflow Management
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Voiso Feature Reviews

1 reviewers had the following to say about Voiso's features:

Phidias Panayiotou

Great call quality and Service

2020-10-05

PReviously having many issues and complaints about calling and interuptions. With Voiso the complaints and call issues are to the minimum.

Pros

User-friendly. Was easy to set up and swap from our current calling system we were using.

Cons

Comparing to other calling systems he hardly found any issues with the administration of the system

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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