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Wavity Help & Service Desk Logo

Help desk and service Solution

Wavity Help & Service Desk Alternatives & Competitors

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Devices supported


User rating


Organization types


Integrated with


Industry


Company size


Freshdesk logo

Online helpdesk system and customer service software

visit website

Features

Total

Freshdesk logo
Wavity Help & Service Desk logo

28

112

30

features in common

28

features in common

Freshdesk logo

Freshdesk user ratings

Functionality

4.4
(3.3K)

Top features

  • Problem Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Drag & Drop

    5.0

Wavity Help & Service Desk logo

Wavity Help & Service Desk user ratings

Functionality

4.7
(30)

Top features

  • Performance Metrics

    5.0

  • Customizable Forms

    5.0

  • Workflow Management

    5.0

Pricing

Starting from

$15/month

Value for money

Freshdesk logo
4.4

0.4

Wavity Help & Service Desk logo
4.8

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.

Categories in common

Freshservice logo

A complete IT service management (ITSM) tool for business

visit website

Features

Total

Freshservice logo
Wavity Help & Service Desk logo

27

130

30

features in common

27

features in common

Freshservice logo

Freshservice user ratings

Functionality

4.3
(584)

Top features

  • Survey/Poll Management

    5.0

  • Live Chat

    5.0

  • License Management

    5.0

Wavity Help & Service Desk logo

Wavity Help & Service Desk user ratings

Functionality

4.7
(30)

Top features

  • Performance Metrics

    5.0

  • Customizable Forms

    5.0

  • Workflow Management

    5.0

Pricing

Starting from

$29/month

Value for money

Freshservice logo
4.4

0.4

Wavity Help & Service Desk logo
4.8

What users say about Freshservice's value for money

I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.
I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.
JIRA Service Management logo

The only ITSM solution built on the Jira platform

visit website

Features

Total

JIRA Service Management logo
Wavity Help & Service Desk logo

24

112

30

features in common

24

features in common

JIRA Service Management logo

JIRA Service Management user ratings

Functionality

4.5
(680)

Top features

  • Remote Monitoring & Management

    5.0

  • Issue Management

    5.0

  • Knowledge Management

    5.0

Wavity Help & Service Desk logo

Wavity Help & Service Desk user ratings

Functionality

4.7
(30)

Top features

  • Performance Metrics

    5.0

  • Customizable Forms

    5.0

  • Workflow Management

    5.0

Pricing

Starting from

$17.65/month

Value for money

JIRA Service Management logo
4.3

0.5

Wavity Help & Service Desk logo
4.8

What users say about JIRA Service Management's value for money

Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.
ManageEngine ServiceDesk Plus logo

Cloud IT Help Desk Software

Features

Total

ManageEngine ServiceDesk Plus logo
Wavity Help & Service Desk logo

29

148

30

features in common

29

features in common

ManageEngine ServiceDesk Plus logo

ManageEngine ServiceDesk Plus user ratings

Functionality

4.4
(212)

Top features

  • Support Ticket Tracking

    5.0

  • Service Reporting

    5.0

  • Scheduled/Automated Reports

    5.0

Wavity Help & Service Desk logo

Wavity Help & Service Desk user ratings

Functionality

4.7
(30)

Top features

  • Performance Metrics

    5.0

  • Customizable Forms

    5.0

  • Workflow Management

    5.0

Pricing

Starting from

$16/month

Value for money

ManageEngine ServiceDesk Plus logo
4.3

0.5

Wavity Help & Service Desk logo
4.8

What users say about ManageEngine ServiceDesk Plus' value for money

Software does have occasional hiccups and glitches, but the worst part is their support. It declined so much over the years that it's unbearable now.
This works like a charm and even users with little computerexperience can create tickets. Also the solutions part of servicedesk is awesome.
SolarWinds Service Desk logo

IT Service Desk & Asset Management Software

Features

Total

SolarWinds Service Desk logo
Wavity Help & Service Desk logo

28

93

30

features in common

28

features in common

SolarWinds Service Desk logo

SolarWinds Service Desk user ratings

Functionality

4.4
(572)

Top features

  • Activity Tracking

    5.0

  • Compliance Management

    5.0

  • API

    5.0

Wavity Help & Service Desk logo

Wavity Help & Service Desk user ratings

Functionality

4.7
(30)

Top features

  • Performance Metrics

    5.0

  • Customizable Forms

    5.0

  • Workflow Management

    5.0

Pricing

Starting from

$39/month

Value for money

SolarWinds Service Desk logo
4.5

0.3

Wavity Help & Service Desk logo
4.8

What users say about SolarWinds Service Desk's value for money

I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.
The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.
Zendesk Suite logo

Service-first CRM company that builds support & sales tools

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Features

Total

Zendesk Suite logo
Wavity Help & Service Desk logo

27

179

30

features in common

27

features in common

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.9K)

Top features

  • Audit Trail

    5.0

  • Customer Complaint Tracking

    5.0

  • Voice Mail

    5.0

Wavity Help & Service Desk logo

Wavity Help & Service Desk user ratings

Functionality

4.7
(30)

Top features

  • Performance Metrics

    5.0

  • Customizable Forms

    5.0

  • Workflow Management

    5.0

Pricing

Starting from

$55/month

Value for money

Zendesk Suite logo
4.2

0.6

Wavity Help & Service Desk logo
4.8

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.

Categories in common

Salesforce Service Cloud logo

Customer Service & Field Service Management Solutions

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Features

Total

Salesforce Service Cloud logo
Wavity Help & Service Desk logo

30

213

30

features in common

30

features in common

Salesforce Service Cloud logo

Salesforce Service Cloud user ratings

Functionality

4.4
(768)

Top features

  • Call Scripting

    5.0

  • File Sharing

    5.0

  • Maintenance Scheduling

    5.0

Wavity Help & Service Desk logo

Wavity Help & Service Desk user ratings

Functionality

4.7
(30)

Top features

  • Performance Metrics

    5.0

  • Customizable Forms

    5.0

  • Workflow Management

    5.0

Pricing

Starting from

$25/month

Value for money

Salesforce Service Cloud logo
4.2

0.6

Wavity Help & Service Desk logo
4.8

What users say about Salesforce Service Cloud's value for money

The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.
Great, easy to use software for start up to smaller type businesses who need an easy to use software that you do not have to spend a lot of time setting up and has a great easy to use interface.
Atera logo

Ultimate All-In-One RMM Tool Suite for MSPs & IT Departments

visit website

Features

Total

Atera logo
Wavity Help & Service Desk logo

24

80

30

features in common

24

features in common

Atera logo

Atera user ratings

Functionality

4.3
(389)

Top features

  • Network Wide Management

    5.0

  • Multi-Channel Communication

    5.0

  • Credential Management

    5.0

Wavity Help & Service Desk logo

Wavity Help & Service Desk user ratings

Functionality

4.7
(30)

Top features

  • Performance Metrics

    5.0

  • Customizable Forms

    5.0

  • Workflow Management

    5.0

Pricing

Starting from

$129/month

Value for money

Atera logo
4.7

0.1

Wavity Help & Service Desk logo
4.8

What users say about Atera's value for money

That gets to be really useful for mundane things like disks getting full and memory getting full. The community shared scripts are great to copy and improve on.
The only thing that has been frustrating is the lack of multimonitor support in Splashtop (the main remote connection software).

Categories in common

TOPdesk logo

The service management platform that makes service happen

visit website

Features

Total

TOPdesk logo
Wavity Help & Service Desk logo

29

117

30

features in common

29

features in common

TOPdesk logo

TOPdesk user ratings

Functionality

4.3
(94)

Top features

  • Customizable Fields

    5.0

  • Service Level Agreement (SLA) Management

    5.0

  • Reporting/Analytics

    5.0

Wavity Help & Service Desk logo

Wavity Help & Service Desk user ratings

Functionality

4.7
(30)

Top features

  • Performance Metrics

    5.0

  • Customizable Forms

    5.0

  • Workflow Management

    5.0

Pricing

Starting from

$66/month

Value for money

TOPdesk logo
4.3

0.5

Wavity Help & Service Desk logo
4.8

What users say about TOPdesk's value for money

This is very easy to check and improve your own services. I enjoy working with TOPdesk with great pleasure and ease.
This has been a great innovation and development. Great customer support, which is really important.
SysAid logo

The most advanced AI-powered ITSM platform in the market

visit website

Features

Total

SysAid logo
Wavity Help & Service Desk logo

30

122

30

features in common

30

features in common

SysAid logo

SysAid user ratings

Functionality

4.5
(467)

Top features

  • Knowledge Management

    5.0

  • Approval Process Control

    5.0

  • Service Reporting

    5.0

Wavity Help & Service Desk logo

Wavity Help & Service Desk user ratings

Functionality

4.7
(30)

Top features

  • Performance Metrics

    5.0

  • Customizable Forms

    5.0

  • Workflow Management

    5.0

Pricing

Starting from

$79/month

Value for money

SysAid logo
4.6

0.2

Wavity Help & Service Desk logo
4.8

What users say about SysAid's value for money

We've been provided prompt, friendly, and accurate help from both the sales and tech support teams at SysAid over the years. They are always eager to help in any way possible.
Their professional support has always been receptive and their ability to present solution for complex business processes has always been impressive.

Categories in common

ServiceNow logo

Enterprise IT service cloud solutions

Features

Total

ServiceNow logo
Wavity Help & Service Desk logo

19

72

30

features in common

19

features in common

ServiceNow logo

ServiceNow user ratings

Functionality

4.5
(260)

Top features

  • Financial Management

    5.0

  • Performance Monitoring

    5.0

  • Data Storage Management

    5.0

Wavity Help & Service Desk logo

Wavity Help & Service Desk user ratings

Functionality

4.7
(30)

Top features

  • Performance Metrics

    5.0

  • Customizable Forms

    5.0

  • Workflow Management

    5.0

Pricing

Starting from

$100/month

Value for money

ServiceNow logo
4.2

0.6

Wavity Help & Service Desk logo
4.8

What users say about ServiceNow's value for money

KB and Articles for support documents are good. ServiceNow Community is great Help and they resolve most of the Issue there the way the Technical person explain and presenation is good.
It’s far better than the last ITSM tool- Remedy on terms of efficiency and usefulness. Integrating with other tools is most popular in SNOW with easy REST API.

Categories in common

NinjaOne logo

Automate the hardest parts of IT with NinjaOne

visit website

Features

Total

NinjaOne logo
Wavity Help & Service Desk logo

26

194

30

features in common

26

features in common

NinjaOne logo

NinjaOne user ratings

Functionality

4.5
(232)

Top features

  • Issue Auditing

    5.0

  • Patch Testing

    5.0

  • File Sharing

    5.0

Wavity Help & Service Desk logo

Wavity Help & Service Desk user ratings

Functionality

4.7
(30)

Top features

  • Performance Metrics

    5.0

  • Customizable Forms

    5.0

  • Workflow Management

    5.0

Pricing

Value for money

NinjaOne logo
4.7

0.1

Wavity Help & Service Desk logo
4.8

What users say about NinjaOne's value for money

The patch management works great, clients feel confident that we are proactive with important security updates.
Coming from the ConnectWise ecosystem we were very excited to see a platform that was modern, easy to use and had fantastic integrations with the products we use.

Categories in common

BOSSDesk logo

BOSSDesk a FrontRunner in Help Desk Software

visit website

Features

Total

BOSSDesk logo
Wavity Help & Service Desk logo

29

103

30

features in common

29

features in common

BOSSDesk logo

BOSSDesk user ratings

Functionality

4.5
(119)

Top features

  • Task Management

    5.0

  • Change Management

    5.0

  • Surveys & Feedback

    5.0

Wavity Help & Service Desk logo

Wavity Help & Service Desk user ratings

Functionality

4.7
(30)

Top features

  • Performance Metrics

    5.0

  • Customizable Forms

    5.0

  • Workflow Management

    5.0

Pricing

Starting from

$19/month

Value for money

BOSSDesk logo
4.7

0.1

Wavity Help & Service Desk logo
4.8

What users say about BOSSDesk's value for money

The portability and mobility of the platform are outstanding. The tools are integrated seamlessly.
BOSS is a fantastic company that cares about their customers. The are fast to respond and supportive of our requests.

Categories in common

TeamSupport logo

The complete B2B solution for great customer support

visit website

Features

Total

TeamSupport logo
Wavity Help & Service Desk logo

27

106

30

features in common

27

features in common

TeamSupport logo

TeamSupport user ratings

Functionality

4.3
(847)

Top features

  • Reporting & Statistics

    5.0

  • Performance Metrics

    5.0

  • Full Text Search

    5.0

Wavity Help & Service Desk logo

Wavity Help & Service Desk user ratings

Functionality

4.7
(30)

Top features

  • Performance Metrics

    5.0

  • Customizable Forms

    5.0

  • Workflow Management

    5.0

Pricing

Starting from

$29/month

Value for money

TeamSupport logo
4.4

0.4

Wavity Help & Service Desk logo
4.8

What users say about TeamSupport's value for money

Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.
It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.

Categories in common

Vivantio logo

Flexible Software. Focused Service.

Features

Total

Vivantio logo
Wavity Help & Service Desk logo

29

158

30

features in common

29

features in common

Vivantio logo

Vivantio user ratings

Functionality

4.2
(178)

Top features

  • Real-Time Notifications

    5.0

  • Remote Access/Control

    5.0

  • Task Management

    5.0

Wavity Help & Service Desk logo

Wavity Help & Service Desk user ratings

Functionality

4.7
(30)

Top features

  • Performance Metrics

    5.0

  • Customizable Forms

    5.0

  • Workflow Management

    5.0

Pricing

Starting from

$59/month

Value for money

Vivantio logo
4.3

0.5

Wavity Help & Service Desk logo
4.8

What users say about Vivantio's value for money

The ease of doing business is the most best thing I found in Vivantio and also the reports it generates is simply awesome.
We have received excellent support from cust care at Vivantio throughout the migration plan, and I really appreciate the care, time and dedication he has shown that has helped us enormously.
TeamDynamix logo

IT service management platform

Features

Total

TeamDynamix logo
Wavity Help & Service Desk logo

25

89

30

features in common

25

features in common

TeamDynamix logo

TeamDynamix user ratings

Functionality

4.1
(150)

Top features

  • Workflow Management

    5.0

  • Service Catalog

    5.0

  • Call Center Management

    5.0

Wavity Help & Service Desk logo

Wavity Help & Service Desk user ratings

Functionality

4.7
(30)

Top features

  • Performance Metrics

    5.0

  • Customizable Forms

    5.0

  • Workflow Management

    5.0

Pricing

Starting from

$0/year

Value for money

TeamDynamix logo
4.3

0.5

Wavity Help & Service Desk logo
4.8

What users say about TeamDynamix's value for money

It has been incredibly helpful in organizing projects and tracking service requests. I highly recommend it to any business looking for a comprehensive project management solution.
Also, there is no dark mode, so it is very harsh on the eyes with no alternative scheme for those that would prefer it.

Categories in common

Zoho Desk logo

Superior customer service. Lasting experiences.

visit website

Features

Total

Zoho Desk logo
Wavity Help & Service Desk logo

26

158

30

features in common

26

features in common

Zoho Desk logo

Zoho Desk user ratings

Functionality

4.5
(2.1K)

Top features

  • Customer History

    5.0

  • Workflow Configuration

    5.0

  • Online Forums

    5.0

Wavity Help & Service Desk logo

Wavity Help & Service Desk user ratings

Functionality

4.7
(30)

Top features

  • Performance Metrics

    5.0

  • Customizable Forms

    5.0

  • Workflow Management

    5.0

Pricing

Starting from

$14/month

Value for money

Zoho Desk logo
4.5

0.3

Wavity Help & Service Desk logo
4.8

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.

Categories in common

InvGate Service Management logo

IT service desk software

visit website

Features

Total

InvGate Service Management logo
Wavity Help & Service Desk logo

26

75

30

features in common

26

features in common

InvGate Service Management logo

InvGate Service Management user ratings

Functionality

4.5
(111)

Top features

  • Service Level Agreement (SLA) Management

    5.0

  • IT Asset Management

    5.0

  • Help Desk Management

    5.0

Wavity Help & Service Desk logo

Wavity Help & Service Desk user ratings

Functionality

4.7
(30)

Top features

  • Performance Metrics

    5.0

  • Customizable Forms

    5.0

  • Workflow Management

    5.0

Pricing

Value for money

InvGate Service Management logo
4.5

0.3

Wavity Help & Service Desk logo
4.8

What users say about InvGate Service Management's value for money

Easy to setup and easy to understand on daily usage, the relations between grouping, help desk and catalog is superb.
An excellent solution for incident management, easy to install, easy to configure and easy to use. It's very robust and its integration with InvGate Assets makes it one of a kind.

Categories in common

Deepser logo

IT service desk, CRM, and asset management software

Features

Total

Deepser logo
Wavity Help & Service Desk logo

30

131

30

features in common

30

features in common

Deepser logo

Deepser user ratings

Functionality

4.6
(44)

Top features

  • Workflow Management

    5.0

  • Third-Party Integrations

    5.0

  • Task Management

    5.0

Wavity Help & Service Desk logo

Wavity Help & Service Desk user ratings

Functionality

4.7
(30)

Top features

  • Performance Metrics

    5.0

  • Customizable Forms

    5.0

  • Workflow Management

    5.0

Pricing

Starting from

$35/month

Value for money

Deepser logo
4.1

0.7

Wavity Help & Service Desk logo
4.8

What users say about Deepser's value for money

Nothing in particular or it is too early to find defects.
Deepser and Device 42 a complete solution for ticketing and asset management.
OTRS logo

Helpdesk software for customer service management teams

Features

Total

OTRS logo
Wavity Help & Service Desk logo

27

98

30

features in common

27

features in common

OTRS logo

OTRS user ratings

Functionality

4.4
(90)

Top features

  • Prioritization

    5.0

  • Calendar Management

    5.0

  • Assignment Management

    5.0

Wavity Help & Service Desk logo

Wavity Help & Service Desk user ratings

Functionality

4.7
(30)

Top features

  • Performance Metrics

    5.0

  • Customizable Forms

    5.0

  • Workflow Management

    5.0

Pricing

Starting from

$1/year

Value for money

OTRS logo
4.4

0.4

Wavity Help & Service Desk logo
4.8

What users say about OTRS's value for money

The user experience with OTRS is amazing. Being able to show all your work to the client is great.
The CGI-based design is relatively inefficient and can be sluggish without making some optimizations on the webserver side -- mod_perl in our case (relatively complicated).

Categories in common