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Wavity Help & Service Desk
Help desk and service Solution
Wavity Help & Service Desk Features
Features Summary
Functionality
4.7
/5
30
Total features
30
4 categories
Wavity Help & Service Desk features
Common features of Incident Management software
Screenshots
Contenders comparison
Common Wavity Help & Service Desk comparisons
Reviewers who mentioned features said:
Srikanth r.
Mechanical or Industrial Engineering, 201-500 employees
Used daily for 6-12 months
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It ticketing is good, notifications management is good
Leave handling and payroll management should be improved
Abhishek B.
Machinery, 201-500 employees
Used daily for 2+ years
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Cost Effective with power of easy customizations.
Very Easy to use and able to customized as per business requirements.
So far none.. I am a Happy customer because as a Project Leader i have received the good feedback from end users after implementations of Wavity.
Divyang S.
Accounting, 1-10 employees
Used daily for 2+ years
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Wavity's native mobile application & their dashboard based UI are super simple & easy to use.
None, since the platform is being used for our external ticketing needs.
R Karthik D.
Consumer Electronics, 201-500 employees
Used daily for 1-2 years
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User interface is very easy to use and we are able to quickly adapt to using Wavity Help and Service Desk. Also it is very customizable as we got the workflow as we wanted. Moreover, it is a value for money tool
None. As it is zero code solution, any changes we need is instantly done.
Vivek G.
Accounting, 51-200 employees
Used daily for 2+ years
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Overall, this is the most flexible and cost efficient solution given our needs. It was an easy decision relative to the competition.
Very easy to use and adaptable. We were seeking a no-code solution and it met our evaluation requirements
None. We found it very customizable. There are no limitations based on our needs.
Boobalan C.
Consumer Electronics, 201-500 employees
Used daily for 1-2 years
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Automated notification, SLA Management, Customizable reports, Good interface
Can't think of any currently, will recommend this tool as it is easy to use and loaded with features.
Srinivas S.
Information Technology and Services, 501-1,000 employees
Used daily for 6-12 months
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Its highly flexible tool with all required features for ITSM Solutions and it is customizable where I can automate workflows as required and it is very cost effective. Even mobile app is very user-friendly for managing tickets in the platform.
Nothing as of now. All users are happy with the tool.
Himanshu K.
Publishing, 201-500 employees
Used daily for 6-12 months
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Workflow automation is customizable to suit our requirements.
Prompt and customizable automated email notifications, User-friendly and customizable interface.
Minor problems were quickly resolved prior to full implementation.
Naveen K.
Publishing, 201-500 employees
Used daily for 6-12 months
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Adaptable and Intuitive User flexibility interface.
Streamlined ticket creation, Effective SLA management, Automated email notifications.
Initial issues were promptly addressed by the Wavity team.
Kishore M.
Broadcast Media, 201-500 employees
Used daily for less than 6 months
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user friendly and admin friendly help desk portal.
easy to use and fully customizable, AD integration
there is no cons on this product, am very happy with this
Amar B.
Financial Services, 201-500 employees
Used weekly for 1-2 years
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Intuitive Interface and Robust Automation
Occasional minor glitches require attention.
Vilas V.
Accounting, 201-500 employees
Used weekly for 6-12 months
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The platform excels in providing flexibility for customizing workflows, with a easy to use interface, and delivering personalized analytics.
Few issues were there initially, but it was quickly resolved by Wavity team.
Rajesh A.
Publishing, 51-200 employees
Used daily for less than 6 months
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Flexibility of workflow customization, an intuitive user interface, and personalized analytics.
So far, I did not find any issue its working as expected.
Sue B.
Consumer Services, 10,001+ employees
Used daily for less than 6 months
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We have been able to set up several program with quick turn around, our end users are very happy with the product, and support has been great!
Ease of setup, quick turn around, great customer support.
I didn't like that we were unable to sort some of the columns in lists and reports. Seems to be some limitations on the reporting side but support helped us through it.
Pridhvi K.
Mechanical or Industrial Engineering, 201-500 employees
Used weekly for 6-12 months
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Ease to access the tool and personalized activity can be created.Faster response after raising the ticket .
Not much to address any problem while using the tool
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