Whatdesk Pricing, Features, Reviews & Comparison of Alternatives

Whatdesk Reviews

Whatdesk

Customer support via Chat and Messaging

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This Application No Longer Exists

Whatdesk is no longer available for purchase. Archived information about Whatdesk is available below.

Alternatives to Whatdesk

Whatdesk Screenshots (6)

Whatdesk screenshot: Restaurant booking through a live chatWhatdesk screenshot: Users can create a telegram bot to interact with customersWhatdesk screenshot: Customers can settle their bill through a weblink sent via chatWhatdesk screenshot: Users can send queries via SMSWhatdesk screenshot: Agents can view all previous interactions with a customerWhatdesk screenshot: Chat widget customization

Specifications

Intended Users
Freelancers, Mid Size Business, Non Profit, Small Business
Devices Supported
Web-based
Supported Countries
Australia, Brazil, Canada, Europe, India, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages
English
Support Options
Online Support, Phone Support

Whatdesk Pricing

Starting from: $18.00/month

Pricing model: Free, Subscription

Free Trial: Available (No Credit Card required)

Free: $0 - Basic chat, one agent, one team.

Starter: $18/ agent/ month (paid monthly) or $15/ agent/ month (paid annually)

Pro: $29/ agent/ month (paid monthly) of $24/ agent/ month (paid annually)

Enterprise: Contact Whatdesk for pricing

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Key Features of Whatdesk

  • Contact history
  • Customizable branding
  • Customizable widget
  • Electronic payments
  • Instant messaging
  • Real time notifications
  • Shared contacts
  • SMS integration
  • Status reporting
  • Task scheduling
  • Tracking features
  • Activity dashboard
  • Call reporting
  • Call monitoring
  • Route optimization
  • Interactive reporting
  • Chat
  • Room booking

Benefits

• Whatdesk consolidates all customer interactions - whether chat, SMS, or offline messages - into one view, along with their contact details and tickets.

• Users can set up e-commerce transactions through the chat functionality to help customers book hotels or restaurants and make payments using links sent via SMS and chatboxes.

• Whatdesk enables companies to provide instant support to customers, who don't need to download an app - they can simply send an SMS.

• Users can create their own Telegram bot using Whatdesk's @BotFather, then chat with customers directly from a central dashboard.

• Whatdesk also has a call routing feature to fully optimize the usage time of agents and improve customer service.