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Wix Answers Logo

Wix Answers

The only platform with all support channels in one place.

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Wix Answers Pricing, Features, Reviews and Alternatives

Wix Answers product overview

Price starts from

24

/user

Per month

What is Wix Answers?

The next-gen customer support solution, ready right out-out-of-the-box, with all the tools to deliver great customer care. Agents support customers from a single workspace, enabling efficiencies across all channels. With built-in automations and knowledge management system improving handling time and requires zero dev resources - Answers optimizes day-to-day CS environments. Developed for growing businesses, support teams can scale effectively, so customer service is never compromised.

Key benefits of using Wix Answers

  • One system for all real-time and offline support channels

    Agents are focused only on helping customers without having to switch between tabs or platforms.

    With a single timeline for interactions and all the knowledge agents need.

    One system for all channels lets you eliminate the costs and inefficiencies of maintaining multiple vendors.


  • Agent-centric approach

    An intuitive single-view workspace with AI-powered replies enables less than 8-hour onboarding.

    Automatic actions allow agents to focus on the complex issues instead of spending time on manual and repetitive tasks.


  • 360° view of customers

    A complete customer profile for agents, team leaders and the organization along with actionable insights to address product and support gaps.

    Full view of customers’ interactions, history and personal information all in one place.

    A consistently higher quality, more seamless customer support experience.


  • Knowledge managed from one place

    For customers: To find answers with a Google search or from anywhere in your product or website.

    For agents: To have instant access to AI-powered suggested articles that are linked or copy/pasted into replies.

    For teams: To create one go-to department-specific knowledge source that helps them do their job better.


  • Contextual support for anyone, anywhere

    For customers: Interact with customers anywhere they need you with an unlimited number of help widgets that include any combination of channels.

    For agents and other employees: Use help widgets to make knowledge accessible for agents or employees company-wide.

  • Scale smoothly and cost effectively

    Simplify complex day-to-day support operations without wasting dev resources—enable anyone to customize and configure without coding or relaying on the help of an expert.

    All channels are built in out of the box, so no more expensive development or ongoing maintenance you get with legacy systems

    Access all new features in your plan as our platform evolves, with no additional costs
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    24/7 (Live rep)
    Email/Help Desk
    Phone Support
    FAQs/Forum
    Knowledge Base

    Training options

    In Person
    Documentation
    Live Online
    Webinars
    Videos

    Wix Answers pricing information

    Value for money

    4.3

    /5

    26

    Starting from

    24

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Wix Answers features

    Functionality

    4.3

    /5

    26

    Total features

    88

    15 categories

    Most valued features by users

    Reporting/Analytics
    API
    Third Party Integrations
    Chat/Messaging
    Reporting & Statistics
    Multi-Channel Communication
    Customizable Branding
    Live Chat

    Functionality contenders

    Wix Answers users reviews

    Overall Rating

    4.6

    /5

    26

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.55/10
    Rating distribution

    5

    4

    3

    2

    1

    18

    6

    2

    0

    0

    Pros
    We like the clear and clean design and functionality, beautiful layout, easy handling, easy and professional website integration with a clear structure.
    The price is also very good. We really recommend this service to all companies that want a very good help center with great reliability.
    It's a great tool to solve issues and receive tips and help from professionals. Totally useful for beginners and professionals who need support in building their page.
    Cons
    When I used it I could use my own custom domain and pricing was confusing.
    No client-tools (addresses), no automatic acknowledgment of admin response (reply received not received?), bugs in admin notifications.
    Using the blog feature should be upgraded so you can add or tag someone in the post. Sometimes this site experience a lag and is slow loading information.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Very handy for the many facets of my business, Was easy to learn and navigate for the most part.

    Reviewed 4 years ago

    Easy for clients to use, and for me to add articles.

    Pros

    Clients seem to be able to find answers more easily. At least the ones who are not too lazy and inconsiderate: willing to bother me instead of finding the answers themselves.

    Cons

    Main con: Much TOO pricey for the lowest level use /just one user. It feels more fitting if the price was halved for sole proprietors with no employees (for the knowledge base with no ads and custom url). The cost for the higher levels/ more employees, is understandable though. Nitpicky thing: the "popular articles" was too out the way to find. Actually forgot how to find it twice.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    The goodness of Wix.

    Reviewed 8 months ago
    Pros

    Experts: With Wix Answers we had the option to rapidly and certainly get set up with practically no quarrel. There's no convoluted triggers or mechanizations, and redoing the stage to our requirements and brand was so natural - no designers or designing foundation required! Their own client service is additionally top notch. The actual interface is very instinctive, and effortlessly oversaw between different dialects and specialists. The examination have given us an entirely different method for realizing what our clients need, and why they're connecting. Content is not difficult to keep up with, and everything is completely connected and coordinated directly down to the interpretations in our assistance place and saved answers.

    Cons

    Cons: There are just two cons we've seen as up to this point: 1. The stage is very new, so there are still elements that are being developed and not exactly prepared, or missing all together (when contrasting with different stages). For instance auto recognition and evacuation of spam/programmed answers, or top to bottom insights and revealing by means of Agent. 2. Learning and setting up the stage wasn't precarious, however required a decent measure of experimentation. The assist place with satisfying that Wix gives covers the essentials, yet could be a smidgen more inside and out permitting clients to truly see how to utilize the highlights accessible.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Ticketing system made easy!

    Reviewed a month ago
    Pros

    Wix Answer is the perfect tool for small businesses with no technical skills, it gets the job done!

    Cons

    Probably more in depth analytics would make it even better, the lack of more customization as well.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend4/10

    Share this review:

    Help is pretty slow

    Reviewed 4 years ago

    Subpar.

    Pros

    Good to get help when it's needed, and decent community.

    Cons

    Hard to get help, can't make a phone call, often have a hard time getting people to actually answer your questions instead of giving canned answers that can easily be found in the FAQ.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Extremely easy

    Reviewed 3 months ago

    Happy with Wix answers. Overall, good support.

    Pros

    I love the different features and methods for support. Help center, live chat, tickets, widgets, and emails

    Cons

    At times the support is pretty basic and could have been found in the FAQ sections. Advanced help is harder to obtain at times.

    Wix Answers FAQs and common questions

    Q. What type of pricing plans does Wix Answers offer?

    Wix Answers has the following pricing plans:
    Starting from: $24.00/month
    Pricing model: Subscription
    Free Trial: Available


    Q. Who are the typical users of Wix Answers?

    Wix Answers has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does Wix Answers support?

    Wix Answers supports the following languages:
    Chinese (Traditional), Danish, Dutch, English, French, German, Hebrew, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish


    Q. Does Wix Answers offer an API?

    Yes, Wix Answers has an API available for use.


    Q. What other apps does Wix Answers integrate with?

    Wix Answers integrates with the following applications:
    Jira, Klaus, Zapier, Salesforce Sales Cloud, Slack, Unbabel, Crowdin, Enabley, HubSpot CRM


    Q. What level of support does Wix Answers offer?

    Wix Answers offers the following support options:
    24/7 (Live rep), Email/Help Desk, Phone Support, FAQs/Forum, Knowledge Base

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