Wix Answers Comparison

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Overview

Wix Answers is a free to use customer support platform, providing businesses with a knowledge base, built-in call center, multi-channel ticketing system, & more
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical Customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
Starting from
Starting from
Starting from
Starting from
Starting from
/No info available/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
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User reviews

4.6

(19)

54321
13
5
1
0
0
  • Value for money
  • Features
  • Ease of use
  • Customer support
92%
would recommend this app to a colleague

Pros

I love using this site because the features are amazing. I can create an amazing...Read More
I love the fact that it's easy to use, easy to update and publish articles, and ...Read More
Good to get help when it's needed, and decent community.

Cons

When I used it I could use my own custom domain and pricing was confusing.
No client-tools (addresses), no automatic acknowledgment of admin response (rep...Read More
Using the blog feature should be upgraded so you can add or tag someone in the p...Read More
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features8
  • Custom Fields
  • Customizable Branding
  • Customizable Templates
  • Help Desk Management
  • Prioritizing
  • Receiving
  • Support Ticket Tracking
  • Widgets

Integrations

  • Total integrations1
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • JIRA Software
  • Joomla
  • Magento
  • Mailchimp
  • Microsoft Dynamics CRM
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
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