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Wix Answers Comparison

Overview

Wix Answers is the industry’s first unified customer support platform. With all support channels built into a single platform,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$24/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.6

(21)

5

4

3

2

1

14

5

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

Pros

We like the clear and clean design and functionality, beautiful layout, easy handling, easy and professional website integration with a clear structure.
You can embed it on your website and app. It has a great search engine and good quality reports.
I love using this site because the features are amazing. I can create an amazing website in hours without having any issues.

Cons

No client-tools (addresses), no automatic acknowledgment of admin response (reply received not received?), bugs in admin notifications.
When I used it I could use my own custom domain and pricing was confusing.
Using the blog feature should be upgraded so you can add or tag someone in the post. Sometimes this site experience a lag and is slow loading information.
  • Vendor responds to reviews
  • Last review4 months ago

Key features

  • Total features39
  • API
  • Access Control
  • Activity Dashboard
  • Call Center Management
  • Call Recording
  • Call Routing
  • Chat
  • Collaboration Tools
  • Commenting
  • Configurable Workflow
  • Contact Management
  • Custom Fields
  • Custom Forms
  • Customer History
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Templates
  • Email Integration
  • Feedback Collection
  • Forms Management
  • Help Desk Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Permission Management
  • Real Time Notifications
  • Real Time Updates
  • Reporting & Statistics
  • Role Management
  • Role-Based Permissions
  • SLA Management
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Third Party Integration
  • Widgets
  • Workflow Management

Integrations

  • Total integrations10
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

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