Wix Answers Features

Wix Answers

The only platform with all support channels in one place.

4.57/5 (21 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Account Management
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Appointment Management
Assignment Management
Audit Trail
Auto-Responders
Automated Routing
Automatic Call Distribution
Batch Communications
Blended Call Center
CRM
Call Center Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scripting
Caller ID
Campaign Management
Canned Responses
Capacity Management
Case Management
Cataloging/Categorization
Chat/Messaging
Client Portal
Collaboration Tools
Commenting/Notes
Communication Management
Computer Telephony Integration
Configurable Workflow
Contact Management
Content Management
Customer Complaint Tracking
Customer Database
Customer Engagement
Customer Experience Management
Customer History
Customer Segmentation
Customer Service Analytics
Customer Support
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Templates
Dashboard
Data Import/Export
Decision Support
Discussions / Forums
Document Storage
Drag & Drop
Email Distribution
Email Management
Email Response Control
Email Templates
Event Triggered Actions
FAQ
Feedback Management
File Sharing
Forms Management
Full Text Search
Gamification
Geotargeting
Help Desk Management
IVR / Voice Recognition
Inbound Call Center
Interaction Tracking
Issue Management
Issue Scheduling
Issue Tracking
Knowledge Base Management
Knowledge Management
Live Chat
Macros/Templated Responses
Manual Dialer
Mobile Access
Multi-Channel Communication
Multi-Channel Data Collection
Negative Feedback Management
Offline Form
On-Demand Communications
Onboarding
Outbound Call Center
Performance Metrics
Personalization
Phone Key Input
Prioritization
Proactive Chat
Progressive Dialer
Project Management
Queue Management
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-Time Chat
Real-time Consumer-facing Chat
Real-time Updates
Recurring Issues
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
Routing
SMS Messaging
SSL Security
Screen Sharing
Search/Filter
Self Service Portal
Service Level Agreement (SLA) Management
Social Media Integration
Status Tracking
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Task Management
Template Management
Text Editing
Text to Speech
Third Party Integrations
Transcripts/Chat History
Transfers/Routing
Virtual Assistant
Voice Mail
Widgets
Win / Loss Analysis
Workflow Configuration
Workflow Management
Learn moreCompare App
API
Access Controls/Permissions
Account Management
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Appointment Management
Assignment Management
Audit Trail
Auto-Responders
Automated Routing
Automatic Call Distribution
Batch Communications
Blended Call Center
CRM
Call Center Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scripting
Caller ID
Campaign Management
Canned Responses
Capacity Management
Case Management
Cataloging/Categorization
Chat/Messaging
Client Portal
Collaboration Tools
Commenting/Notes
Communication Management
Computer Telephony Integration
Configurable Workflow
Contact Management
Content Management
Customer Complaint Tracking
Customer Database
Customer Engagement
Customer Experience Management
Customer History
Customer Segmentation
Customer Service Analytics
Customer Support
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Templates
Dashboard
Data Import/Export
Decision Support
Discussions / Forums
Document Storage
Drag & Drop
Email Distribution
Email Management
Email Response Control
Email Templates
Event Triggered Actions
FAQ
Feedback Management
File Sharing
Forms Management
Full Text Search
Gamification
Geotargeting
Help Desk Management
IVR / Voice Recognition
Inbound Call Center
Interaction Tracking
Issue Management
Issue Scheduling
Issue Tracking
Knowledge Base Management
Knowledge Management
Live Chat
Macros/Templated Responses
Manual Dialer
Mobile Access
Multi-Channel Communication
Multi-Channel Data Collection
Negative Feedback Management
Offline Form
On-Demand Communications
Onboarding
Outbound Call Center
Performance Metrics
Personalization
Phone Key Input
Prioritization
Proactive Chat
Progressive Dialer
Project Management
Queue Management
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-Time Chat
Real-time Consumer-facing Chat
Real-time Updates
Recurring Issues
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
Routing
SMS Messaging
SSL Security
Screen Sharing
Search/Filter
Self Service Portal
Service Level Agreement (SLA) Management
Social Media Integration
Status Tracking
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Task Management
Template Management
Text Editing
Text to Speech
Third Party Integrations
Transcripts/Chat History
Transfers/Routing
Virtual Assistant
Voice Mail
Widgets
Win / Loss Analysis
Workflow Configuration
Workflow Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Account Management
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Appointment Management
Assignment Management
Audit Trail
Auto-Responders
Automated Routing
Automatic Call Distribution
Batch Communications
Blended Call Center
CRM
Call Center Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scripting
Caller ID
Campaign Management
Canned Responses
Capacity Management
Case Management
Cataloging/Categorization
Chat/Messaging
Client Portal
Collaboration Tools
Commenting/Notes
Communication Management
Computer Telephony Integration
Configurable Workflow
Contact Management
Content Management
Customer Complaint Tracking
Customer Database
Customer Engagement
Customer Experience Management
Customer History
Customer Segmentation
Customer Service Analytics
Customer Support
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Templates
Dashboard
Data Import/Export
Decision Support
Discussions / Forums
Document Storage
Drag & Drop
Email Distribution
Email Management
Email Response Control
Email Templates
Event Triggered Actions
FAQ
Feedback Management
File Sharing
Forms Management
Full Text Search
Gamification
Geotargeting
Help Desk Management
IVR / Voice Recognition
Inbound Call Center
Interaction Tracking
Issue Management
Issue Scheduling
Issue Tracking
Knowledge Base Management
Knowledge Management
Live Chat
Macros/Templated Responses
Manual Dialer
Mobile Access
Multi-Channel Communication
Multi-Channel Data Collection
Negative Feedback Management
Offline Form
On-Demand Communications
Onboarding
Outbound Call Center
Performance Metrics
Personalization
Phone Key Input
Prioritization
Proactive Chat
Progressive Dialer
Project Management
Queue Management
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-Time Chat
Real-time Consumer-facing Chat
Real-time Updates
Recurring Issues
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
Routing
SMS Messaging
SSL Security
Screen Sharing
Search/Filter
Self Service Portal
Service Level Agreement (SLA) Management
Social Media Integration
Status Tracking
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Task Management
Template Management
Text Editing
Text to Speech
Third Party Integrations
Transcripts/Chat History
Transfers/Routing
Virtual Assistant
Voice Mail
Widgets
Win / Loss Analysis
Workflow Configuration
Workflow Management
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Wix Answers Feature Reviews

21 reviewers had the following to say about Wix Answers's features:

Sébastien C.

The best help center we have tested !

2018-06-11

The design is also totally customizable and very pretty.

Pros

Management is very simple and intuitive compared to other help centers.

Cons

There is only one thing missing at Wix Answers is live chat, but after exchanges with customer service, they told me that it was planned in the next few months, so it is with impatience that we are waiting for this feature so that our help center is perfectly centralized.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Greg T.

Just getting started but like what I am seeing

2018-06-13

Ticketing and knowledge base are key tools for LooUQ to service our customers.

Pros

Comprehensive without a lot of add-on services. There are a couple premium services but the package delineations are straight forward and their segmentation make sense.

Cons

If you are used to WIX (not WixAnswers) you may find the knowledge base editor lacking in some editing capabilities.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ron B.

The beauty of Wix Answers goes beyond it's streamlined functionality and one stop shop solution.

2018-04-25

Pros

A company's support function will always be an invaluable repository of insights.

Cons

Would love to have more branding options for customisable outbound emails.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Antonios V.

I used this platform when there was a need for customer support.

2018-04-23

To receive professional support, tips and help building my page.

Pros

Totally useful for beginners and professionals who need support in building their page.

Cons

The only thing that could be improved is the design / colours of chat and correspondence but that's not something really important.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Wesley M.

Wix answers is a great solution for creating and implementing a customer help center

2018-04-19

Pros

It is a very feature rich program with features such as a ticketing system and call center.

Cons

You can even customize it to match your company's brand!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Josh B.

My Experience with Wix Answers

2020-10-21

The KB within it works great, has live chat, and even a few other features that just make doing cases and dealing with calls more seamless.

Pros

I found it very user-friendly, and the ability to search for KB articles directly from within and have it at your fingertips during a call was invaluable.

Cons

I didn't really run into anything I didn't like.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Charissa W.

Fantastic platform with so much potential!

2018-04-24

Pros

There's no complicated triggers or automations, and customizing the platform to our needs and brand was so easy - no developers or engineering background needed!

Cons

For example auto detection and removal of spam/automatic replies, or in depth statistics and reporting via Agent. 2.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Colin W.

Great value and very easy to use interface. Great for beginners

2018-06-01

Easy to use and very affordable.

Pros

I built a very attractive and functional website without any major issues and support has been great.

Cons

The blog component of their product leaves a lot to be desired and has a long ways to go to rival wordpress. The design interface can be a bit clunky and slow from time to time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Kamil W.

Great tool!

2018-06-12

Pros

It has a great search engine and good quality reports.

Cons

It is hard to find a way to contact customer support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Suzy N.

Excellent, but still in some cases improveable

2018-06-11

Pros

We like the clear and clean design and functionality, beautiful layout, easy handling, easy and professional website integration with a clear structure.

Cons

, bugs in admin notifications. Too expensive

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Natasha A.

Beautiful internal database for all faqs

2019-09-20

Highly recommended for companies who need to create an internal Knowledge base to stay on top of changing information

Pros

It provides us with a visually pleasing tool for all internal knowledge in our company.

Cons

Nothing so far! I use this everyday. Compared to the previous tool we are using this is so much better

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kevin W.

Great for getting started but lacks features of competitors

2019-02-16

Pros

Tool is great for getting your small biz knowledge base setup.

Cons

When I used it I could use my own custom domain and pricing was confusing. Made it sound like it was a freemium tool but that wasn't the case

Rating breakdown

Value for money
Ease of use
Features

Time used: Free Trial

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Jainai J.

Very handy for the many facets of my business, Was easy to learn and navigate for the most part.

2018-06-12

Easy for clients to use, and for me to add articles.

Pros

Clients seem to be able to find answers more easily. At least the ones who are not too lazy and inconsiderate: willing to bother me instead of finding the answers themselves.

Cons

It feels more fitting if the price was halved for sole proprietors with no employees (for the knowledge base with no ads and custom url).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
( company, 11-50 employees)

Easy to use, professional, great value for money

2018-06-12

Pros

I set everything up myself without needing to read a manual or contact support. The customer facing site looks professional and easy for them to use and navigate too.

Cons

I'm unable to change the email address we reply to customers with - it comes from a wix email and I'd rather it came from our company address.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Telecommunications company, 501-1000 employees)

Build a great site using WIX

2018-12-11

This site is easy to use and affordable.

Pros

Anytime I needed help I was able to contact the customer service department and get the help I needed.

Cons

Using the blog feature should be upgraded so you can add or tag someone in the post.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Avi C.

Sharing knowledge with our customers and team members has never been easier!

2018-04-29

Pros

Thanks to a streamlined and user-friendly interface and advanced customization options, documenting and sharing knowledge with our customers has never been easier.

Cons

Some pretty basic functionalities are still missing such as a content collaboration with in-line comments, table editing options, and the ability to customize URL page slugs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Internet company, 201-500 employees)

I love the fact that it's easy to use, easy to update and publish articles, and easy to configure.

2018-04-24

We can easily configure and customize CSS and add customized scripts. We utilize the two-level hierarchy, category > article, instead of having to use the three-level hierarchy like Zendesk (category > subcategory > article). Adding users with permissions is great.

Pros

As for setting up the site, it was real easy. It was easy to configure the CSS and brand it to look like our own site.

Cons

I would like the option to tag users within an article, so the Product Managers can review an article that I wrote, and when they write comments, I would be notified (so I can go in and make changes).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Daniel N.

Used it for a year already, an excellent UI, great knowledge base and insights.

2018-04-24

Pros

We are now able to label and track each ticket, see exactly what articles our users are asking for and what articles need improving.

Cons

Currently lacking multiple product support, ie having multiple helpcenter merged into one help desk.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Amy A.

Two thumbs up for Wix Answers

2019-01-20

And the best part is that it’s all laid out in very, very simple and easy to understand step-by-step instructions, allowing anyone anywhere to create a multifunctional personalized website!

Pros

Wix Answers has answers to literally every single aspect of website design! I have yet to have a question go unanswered.

Cons

There is nothing I’ve disliked about Wix Answers. It is an integral part to Wix that has always highly exceeded my expectations!

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Mechanical or Industrial Engineering company, myself only employees)

Help is pretty slow

2018-11-19

Subpar.

Pros

Good to get help when it's needed, and decent community.

Cons

Hard to get help, can't make a phone call, often have a hard time getting people to actually answer your questions instead of giving canned answers that can easily be found in the FAQ.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more
Timothy D.

Very easy to use

2020-10-15

Highly recommend for any beginner

Pros

Wix Answers is very easy to use and has a lot of functionality

Cons

A little too basic for me. Doesn't have all the functionality I needed

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more