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WizVille

All-in-one customer feedback management platform

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WizVille Pricing, Features, Reviews and Alternatives

WizVille FAQs

Q. Who are the typical users of WizVille?

WizVille has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does WizVille support?

WizVille supports the following languages:
English, French, Spanish


Q. Does WizVille offer an API?

Yes, WizVille has an API available for use.


Q. What level of support does WizVille offer?

WizVille offers the following support options:
Email/Help Desk, Phone Support

WizVille product overview

What is WizVille?

WizVille is a cloud-based, all-in-one customer feedback collection and management platform which enables the measurement of customer satisfaction throughout the customer journey, including online reservations and purchases, in-store purchases, customer service, product use, and more. The software offers customizable surveys with multiple question types, a range of survey distribution methods, real-time dashboards, email and PDF reports, dissatisfaction alerts, action planning and monitoring, and a ticket-based customer dialog interface.

Key benefits of using WizVille

  • Feedback can be collected at any stage of the customer journey, to provide reviews of products, pre-sales service, in-store and online purchase experiences, and after-sales service.

  • Survey designs and URLs can be customized, and a variety of question types are supported including multiple choice, rating scales, net promoter score (NPS), open-ended questions, and more.

  • Users are automatically alerted to dissatisfied customers, and issues are assigned based on the topic and the degree of dissatisfaction, with users able to create, edit, and monitor action plans, and automated reminders generated if action is not taken within a set timeframe.

  • The ticket-based customer dialog interface enables collaborative solving of customer issues, with interaction and feedback history tracking for each customer, and the ability for customers to respond via email or a dedicated web page.

  • Positive customer feedback can be promoted by publishing Trustville-verified reviews to company websites, product pages, or social channels, with dedicated Trustville pages for each point of sale and listing of reviews on search engines including Google.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Phone Support

    Training options

    In Person
    Documentation
    Live Online

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    WizVille features

    Functionality

    5.0

    /5

    1

    Total features

    31

    3 categories

    Most valued features by users

    API
    Third-Party Integrations
    Activity Dashboard
    Customizable Branding
    Multi-Channel Communication
    Reporting & Statistics
    Surveys & Feedback
    Activity Tracking

    Functionality contenders

    WizVille users reviews

    Overall Rating

    5.0

    /5

    1

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10
    Rating distribution

    5

    4

    3

    2

    1

    1

    0

    0

    0

    0

    Overall rating contenders

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