Wowdesk Omnichannel customer service help desk software ( 4.88/ 5 8 reviews) 153 Alternatives to Wowdesk
Explore a recommended list of Wowdesk alternatives for your business in 2019. Compare alternatives to Wowdesk side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
B2B Customer Support Software
What users mention about TeamSupport See all reviews What we have been most impressed with is the willingness of the company to help with implementation and customization. Their team is always knowledgeable, helpful, and courteous and their product is amazing. Team Support has definitely been a breath of fresh air. Definitely one of the best of it's kind I have seen. Some issues pop up here and there, but they listen when you report it, and work to improve.
Simple service desk built on Jira
What users mention about Jira Service Desk See all reviews The only bad point that I can mention about Service Desk is its price. A lot of clients I worked with complained about it. So easy customized and really helpful for improvement working process. Very recommended to using this. Confusing settings requirements for some user modifications needs (esp. where mapping/editing workflow schemes are concerned).
A complete IT service management (ITSM) tool for business
Cloud customer service software
What users mention about Zendesk See all reviews The customer service, when they're on point is fantastic. They have good and not so good moments, but I have never had a major issue with them. Having a robust solution to track all issues from birth all the way to resolution. The ease of use of the platform was what I liked best. Creating forms in Zendesk has been really terrible in the past. Trying to arrange them and sort was awful, but they did update that part of it.
Industry's first context-aware Helpdesk Software
What users mention about Zoho Desk See all reviews The dashboard is of a great help for management. It creates a competitive spirit between the agents. It has a great and clean interface with many options that helps to reduce processing request times. My favorite free feature is the Customizable Help Center and Team Feed. The free version is Straightforward and easy use.
Online Customer Support Software & Helpdesk Solution
What users mention about Freshdesk See all reviews We're happy to use Freshdesk and hoping the small issues it has will be fixed once and for all. Thank you for the great service Freshdesk. I can sincerely recommend Freshdesk. It's a superb, easy to use & feature rich service for our software support needs. Customer support on their side was excellent - responsive and very helpful. Cost is very reasonable.
100% free CRM, collaboration and communication tool suite
What users mention about Bitrix24 See all reviews Poor technical support, lack of access to all services for a long time, there is no guarantee of system recovery if data is lost. After using this app for a while, I can tell that this is an excellent tool. We are very happy of its functionalities. I lost my account as I was not using it during my traveling, and I lost all my data associated with.
Incident management & issue hotline service
Investigative case management software
Experience management platform
What users mention about Qualtrics See all reviews I always get great service and support from the support line. They are focused, professional and help to solve any issue that I have. I love how it pays you just for your opinion. These are great people to deal with and their. I benefit from the ease of survey design, and my research benefits from the complexity of surveys that you can design.
Your adaptable & easy to use quality management solution
What users mention about QT9 Quality Management See all reviews I also find the management review module excellent, and has saved me a lot of time in terms of how I used to manage this feature. Great product for small size companies and also nice to manage multi-sites of small sizes. I like most that our ISO 9001:2015 certified quality management systems are now in one (software) place.
Customer service & support software
What users mention about Salesforce Service Cloud See all reviews Salesforce is the best platform out there to help you resolve your business problems. It is the best CRM that you can access anywhere; anytime. This service helps provide quality care for a program that has tremendously changed our organization for the better. The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone. What users mention about InvGate Service Desk See all reviews Product is easy to understand and looks great – mobile view is best in class.
Modular ITSM and ITAM solution based on ITIL principles
What users mention about Canfigure See all reviews Chris has been more than supportive and quick to respond, which I appreciate. In general the experience is good. Reporting is not user friendly. Full Lifecycle management. Outstanding vendor support.
Service desk software with self-service web portal support
Cloud based solution to track & control IT services
What users mention about ChangeGear Service Desk See all reviews Great functionality and ease of use. Simple to learn, simple to master.
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
What users mention about Vision Helpdesk See all reviews Best part is Vision Staff and Admin access url is same - they have nice Staff Access Control system. Best part of Satellite Helpdesk is we can have different signatures for each department also the from email is different for each department. We highly recommend Vision Help Desk Software.
Flexible, Trusted, Reliable Service Desk Software
What users mention about Vivantio Pro See all reviews Great easy to use software, user friendly and useful to produce reports. Vivantio support is always quikc to respond and helps with all issues. Andrew is amazing and helped with the process and continues to help as we start to uncover more and more about this program. Could be a little more flexible, but overall has a good workflow. Significant improvement over the previous generation client.
Powerful Service Desk and Simple to Use, Modular ITSM Tool
What users mention about SysAid See all reviews Old fashion, no new functionality, poor windows integration, practically no upgrades in last 3 years, bad user experience, and more. Customer service is HORRID. To the point of complaints have to go to CEO of SysAid and had to have HER get on the phone with us. Very happy with all the members involved, from install to support. Satisfied with the product.
IT Service Desk & Asset Management Software
What users mention about SolarWinds Service Desk See all reviews We were also impressed with the flexibility of the licensing and the willingness to help package exactly what we needed for our solution. Their support is amazing and they are friendly, helpful. The product is innovative and new features. We've only had Samanage for a few short months, but we love the ease of use already. I especially love how it ties in to our Zendesk app.
ITIL Certified IT Service and Asset Management Solution
Alerting and on-call management for always-on services
What users mention about Opsgenie See all reviews We were able to get a really good Pricing and Number of integrations is awesome.
Cloud IT Help Desk Software
What users mention about ManageEngine ServiceDesk Plus See all reviews My experience with Service Desk Plus has been great. I love how customization this software is especially for our industry. A fantastic tool for Help Desk Admins or System Engineers. I was impressed by the ease of use of the application.
Award winning IT Asset Mgmt and Service Mgmt platform
What users mention about Alloy Navigator See all reviews We currently use a system where every call we get we have to input a ticket ourselves in full detail, its not horrible by any means but there is an inconvenient factor to it. The ability to get a good picture of the support organization. Great product, everything is linked for ease of access.
The next generation of professional services automation.
What users mention about HarmonyPSA See all reviews We have come across a couple of small bugs but the team at Datalogic are so quick to respond that problems are sorted out straight away with little or no impact. Great system for complex billings, dealing with finance functionality and report building. We looked at several products including best of breed in several spaces however integration was going to prove challenging.
Customer complaint management and quality assurance software
Cloud based HR case management software
Enterprise Quality Management
What users mention about MasterControl See all reviews This QMS help us obtain our ISO certificate 2 years ago. With this approval on documents is on track and tractability is perfect.
Audit issue management solution for businesses
Help desk & billing software for IT service businesses
Friendly project management for smart teams
Project & ticket management tool for teams
Product dev., ALM, ITSM, Help Desk, Project Mng. and CRM
Bug tracking & issue management software for SMBs
What users mention about Zoho BugTracker See all reviews I am finding it easy and happy to use and track all my project related tasks. It helps to address issues on time. Easy to collaborate with the help of the chat. Good support to add related documents. I also like the support from the team. They're usually very quick and helpful whenever help is needed.
Issue management software for demanding development projects
Test management, bug tracking & requirements management tool
Full-stack bug and issue tracking for web and mobile apps
What users mention about Rollbar See all reviews The more errors you have the more you pay. Rollbar motivates you to fix things to pay less. Rollbar is a great and powerful tool. Everything you could want in an log management solution combine with exception tracking in one platform. Installing Rollbar reporting in has helped me pick up errors that I would have otherwise missed.
Web-based EHS and quality management software
Powerful Test Management Software
What users mention about SpiraTest See all reviews It would be good to see a few more features and clean up the UI to be able to have a better feeling of the projects you are currently working on. The product is very good and and a lot more worth for the price it comes for. We think this is quite fundamental. The good things about Spiratest is that support is very responsive.
Project Management, Collaboration and Bug Tracking
What users mention about Zoho Projects See all reviews In general Zoho have fantastic tools, the constant updates and improvements are great bonuses and the support is always quick and friendly. Highly customizable and effective program with a good value. Would recommend to anyone who likes a lot of options. The time tracking is easy to use and a clean design. The ability to move task lists between projects and things is also a great feature.
Agile project management tool for developers
What users mention about Pivotal Tracker See all reviews Experience has been great so far. Another important thing to note is it's not UI heavy so it works better than other solutions of its kind. I love how simple estimates are on stories, how it tracks velocity, how easy it is to use and it's a great price point for my business. Have been using this tool for 2.5 years, that is great proof of this tools user friendliness & quality.
Remote monitoring & management for managed service providers
All-in-one alert management for IT management tools
Incident Management & Operations Performance Software
What users mention about PagerDuty See all reviews Pagerduty has great scheduling features and excellent options for customizing your notifications. We run a good shift rotation that keeps our guys healthy and this removes a lot of stress. Handling changes to rosters is easy and comfortable. Great product to make sure things are taken care of in emergencies.
Project & Issue Tracking Software - See why we're #1!
What users mention about JIRA Software See all reviews The ease of linking tickets, great visibility and powerful team reports. Very scaleable and works great together with Confluence. What I like most about Jira is that it consists of numerous interesting features. I like its extreme ease of use. This solution allowed my team and me the ability to track our projects in a sufficient manner that lead to great project success.
Manage your projects from start to finish with Wrike
What users mention about Wrike See all reviews Stellar software and people. Wrike and its team are outstanding and have created the best project manager solution out there. Easy to use, once you have information in repeating for the next project works great, love the gannet charts, love the integration with gmail. Good reports to read, easy and clean app to look and use. Good way to share comments and notes with each other on different projects.
Automation software for all Professional Service Businesses
What users mention about Accelo See all reviews We have lost data on their platform, had hundreds of bugs, and there is limited or no support for users. It is little surprise that they have such a high 'churn. Great solution for bringing all of our prospect and project management together. I also like the user community engagement and level of communication to keep informed on product development.
Mobile Forms Software for Inspection, Audits, Safety Checks
What users mention about Form.com See all reviews It's a good tool and time saver too. The price for this product is just the right. I started using this on trial and now on a pro side. Scripting automation routines is simple and works both offline and online. I used this software for a while. It is simple, straightforward, and technically advanced.
The Lean management platform
What users mention about Pipefy See all reviews I couldn't imagine there would exist such an amazing tool. It fits almost perfectly to any process. The easy way to create your own processes, friendly interface and connections. Support is a great differential too. I love that it is so easy to use and to personalize, creating a unique and useful tool.
Online project management tool for developers
What users mention about Backlog See all reviews I can't have the statistics I want at Home, I can't see overall my project. I Hope Backlog can be developed and help us more in the future. Absolutely fantastic way to manage your pest control business. Managing has never been so easy. M very happy working with Backlog tool. Email notifications are insanely useful for tracking changes.
Task & project automation for growing teams
Manage customer support and sales leads right from Gmail
What users mention about Hiver See all reviews Highly inept and unprofessional team. Also worst nightmare for a growing startup. Sales and Support has been very accommodating, friendly, and helpful. Support is readily available. Unfortunately, several days after installing the tool, we began to suspect that our clients were not receiving our emails consistently.
Help desk and live chat solution for customer service
Live Chat Software and Virtual agent for SMBs
Deliver an unforgettable customer experience.
What users mention about Teamwork Desk See all reviews You can also have a private help desk for internal agent use only. Great mobile apps - great to see recent support activity. Another particularly annoying problem with TW Projects is notifications. It's so easy to organize projects and the comment section makes it real nice to communicate. I like that you can also add priorities to projects.
Service desk & IT service management
What users mention about Serviceaide See all reviews We are very pleased with the overall product capability, ease of use, and feature rich environment. I hope they continue to improve for the market that each time needs quality and confidence. The service feedback is awful. We can't embed the question, we can't personalize our forms, even the service feedback e-mail is bad.
IT support management system & help desk
Collaborative remote access solution
Web based customer support
Help desk & service management
What users mention about TOPdesk See all reviews TOPdesk are an excellent company to work with, very responsive and helpful. You are made to feel like part of the wider team. Great, all the staff at TOPdesk were helpful and keen to ensure we achieved our goals. TopDesk is actively developing its product which is awesome. It is a good ticket system that gets the job done.
Reduce Internal Repetitive Requests
What users mention about Spoke See all reviews Setting up the knowledge base was fun. Using it has been the easiest tool that we use currently. The team all the sales and spin-up process is top notch and extremely responsive. A very targeted software that fits a specific need perfectly.
Ticketing software for effortless customer support
Helpdesk and Ticketing solution for businesses of all sizes
AI-based customer service management solution
Powerful help desk & service management software
Cloud Based Help Desk Software That Actually Helps
What users mention about Cayzu See all reviews What I found was a great team with a great product that I would recommend to all of my colleagues. Cayzu it is not only perfect helpdesk solution, but it is very creative and flexible approach to product architecture. New kid on the block so won't have all the features that the bigger apps will have (but will soon).
Web-based help desk designed for better customer experience
What users mention about Help Scout See all reviews Help Scout is absolutely fantastic, because it's very elegant in it's simplicity - but tremendously powerful in it's capability. There are some minor things that I'd be happy if help scout improve upon, but otherwise I'm very happy with them. It is a great resource to help you stay organized and allows you to not have to give your personal email/information to clients.
All-in-One MSP Software for MSPs and IT Support Companies
What users mention about Atera See all reviews I like the product very much it works like a charm and is very useful for managed services. We use it for the contracts with our customers. Very easy for RMM and the help desk is very useful. I would recommend atera to anyone looking for this type of platform. Sometimes the website would crash and we'd have to wait for support to fix it. Other than that the cost was the biggest problem.
Remote monitoring & management platform
What users mention about NinjaRMM See all reviews Ninja is a fantastic RMM tool. It elegantly combines simplicity with ease of use. I love the fact that we can use our own icons and give it our own flair. Reports - They look nice and are simple to understand. Reliable RMM, Responsive Support, Receptive Executives, and One of the best softwares I have used.
A PSA Tool Designed To Run Your As-a-Service Business
What users mention about ConnectWise Manage See all reviews There are a lot of great features that are drilled down into the application. In a day to day use it's been a great tool for our office. Whilst it is still a work in progress, we are definitely using ConnectWise to improve our business processes and effectiveness. Since I've adopted that philosophy, I have been much more pleased and relaxed about using it and implementing it further into my business.
Business management solution for IT departments & MSPs
Unified project management & help desk software
Cloud-based customer service solution for firms of all sizes
Customer interaction & support platform with CRM integration
What users mention about UJET See all reviews I reach out to customers along with business to resolve any issue possible and i am 98% successful doing so. I consider myself a critic. However, there is very little to critique with UJET. I like the ability to change and view live aux codes. I also found the ability to run summary reports very useful when verifying hours.
Customer Communication tool for Support, Marketing & Sales
What users mention about HelpCrunch See all reviews Very inexpensive compared to Intercom, the product quality is great, it's simple and clean. We have increased the speed of our customer support team, happy customers and happy support agents. We are a small startup, but quite ambitious, so we wanted to find the solution that would support our growth without limiting the functionality.
Remote support for helpdesks, call centers and organizations
What users mention about LogMeIn Rescue See all reviews What I like most about LogMeIn is the ease of use in both installation and gaining access. It is simple to gain access in a matter of minutes. The recordings have at times been unreliable at times, which has meant we have lost data necessary to review cases. I believe they just got rid of the free account, and have moved to only paying accounts. Sadly, I will no longer be able to use this tool.
Multi-channel contact center
Premium Customer Service Software for Live Chat & Help Desk
What users mention about LiveChat See all reviews Really great functionality, a good dashboard, and for a website administrator not versed in coding, this app is perfect. Not all sites if you accidentally close the window will automatically keep your chat open so you have to start all over which is a pain. Love it when I visit a site that has LiveChat. Love that it is free for the end user.
Mobile optimized cloud call center with multichannel routing
What users mention about PureCloud See all reviews For the past 6 months we have suffered ongoing service outages, large scale loss of call center report data, HIPAA violations. PureCloud is a great product, very agile and innovative and love the "almost" cloud based architecture. It's easy to use and is so feature rich out of the box it. The organisation loves the collaboration tools.
Cloud Contact Center Software
What users mention about NICE inContact See all reviews I love the ease of supervisor functions such as coaching and monitoring, it's super easy to switch between calls, and makes multitasking amazing. They are, by far, the worst company I've ever had the horrible experience of dealing with. How smart and futuristic it is, I like the algorithm it uses and how it is like a smart phone but for scheduling.
IT Systems Management Software for SMBs and MSPs
What users mention about Kaseya VSA See all reviews Super happy to have this tool. It makes life funu for our IT office which makes them even more proactive than traditional reactive. Kaseya makes what could otherwise be a huge project super easy stuff. Kaseya is probably the most important force multiplier in my environment. The reports are easy to generate and use especially for budget decisions.
Great customer service starts with better help desk software
What users mention about LiveAgent See all reviews The installation was very simple and it was quite user friendly. We fell in love with it after just a few uses. I love using the multi channels provided with a monthly pricing which is affordable for any company.
Sales and marketing CRM for growing businesses
What users mention about Agile CRM See all reviews The interface is nice and easy to use, multiple people can use it at once. You can automate campaigns and triggers, which is useful. I have integration of Gmail & Mailgun for outbound emails. And recently by mistake, I have found that AgileCRM steals emails from billing. Super affordable for the amount of tools, features and applications it includes. Starting at $10/user/month for it's starter version.
Email management software and shared inbox for teams
What users mention about Front See all reviews There are so many missed functionalities to Front it made my job incredibly inefficient. I found myself spending more time doing my job which consists of heavy emailing because of Front problems. Very powerful, amazing to connect all shared communication channels (email & Intercom) and see the work getting done. Easy to set up, canned answers are very handy, you can set users as “available” or “not available”, support is great, plugins are powerful.
Omnichannel Customer support & Help Desk software-FREE PLAN
What users mention about NABD System See all reviews Thanks very much for this excellent, speedy and professional service. NABD is a really effective product that is easy to manage and implement. It provides many powerful features that are benefiting our company. Pros: Customer support is very prompt. The good thing also is the ability to adapt our customization requirements in few days.
Online help desk & customer support software built by Wix
What users mention about Wix Answers See all reviews I love using this site because the features are amazing. I can create an amazing website in hours without having any issues. I love the fact that it's easy to use, easy to update and publish articles, and easy to configure. Good to get help when it's needed, and decent community.
Helpdesk, customer support software
What users mention about HappyFox See all reviews You can set up automated responses, and ticket forms are customizable. Great software and its app is helpful and great. We find that clients are much more likely to submit a ticket for a problem rather than post-it notes on your door or stopping you in the hall with a problem. Also, the support staff is very helpful. We looked at a few software packages but none were as good as Happy Fox.
Issue tracking software for help desk and customer service
What users mention about Issuetrak See all reviews IssueTraks support team is super quick and super friendly. I would highly recommend this product. To add notes or close the ticket is really simple. A great way to keep track of outstanding issues. I am part of a small IT team. We often have to coordinate with outside developers and vendors on projects and problems.
Bug and error tracking software
What users mention about Airbrake See all reviews It gives track of all errors happened in your application. It helps to consolidate all errors in one place. Airbrake has made error tracking easy for us and I enjoy that the interface and feature set continue to improve over the years. What users mention about Marker.io See all reviews It’s been a great experience and I would recommend it to anyone thinking about purchasing. Also, the information that is provided with each ticket - browser, OS, links, etc - was a huge win for our engineering team. Sometimes some of the drawing tools don't behave properly; the text tool is the worst, sometimes the cursor ends up miles away from where the text is actually appearing.
In-app feedback & bug reporting for mobile apps
What users mention about Instabug See all reviews The cost , it's really problem in the first launching the app just it the obstacle in the software. I like the ability to contact the user who has reported the bug and the ability/ease at which you are able to share information. Rich in integrations, such as slack, and JIRA. Shake and send feedback user experience is one of it's strongest strengths.
Multi-channel customer relations management platform
All-in-one customer support suite
What users mention about UseResponse See all reviews Product is as advertised and is a great utility for product innovation. After using trial version for 2 months our team agreed to use UseResponse continuously and fell in love with this development. Great tool that helps us product ideas management.
Gladly is a Cloud-based customer service platform
SIAM and ITSM for multi-national organizations
Helpdesk, service desk and customer support software
All-in-one service desk software
Customer Service and Support Management Software
What users mention about Tracker See all reviews We are pleased with the performance and reliability. We recommend Phaseware for all customer service management needs. Reporting is great and comprehensive. The ease of use using the web portal made even the computer illiterate feel comfortable. The price was affordable and competitive with the many other business solutions.
Web based help desk management software