Wowdesk Reviews

Wowdesk

Omnichannel customer service help desk software

5.0/5 (7 reviews)

Alexei Navolokin

Managing Partner

Used daily for 2+ years
Reviewed 2019-03-28
Review Source: Capterra

We're dealing with a large amount of clients and I'm glad we managed to get to know Wowdesk. Solution is absolutely brilliant for us.

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Wowdesk

Omnichannel customer service help desk software

Anonymous

Perfect for an SME

Used daily for less than 6 months
Reviewed 2019-03-26
Review Source: Capterra

Overall very easy to get started and to customize. Software is extremely customizable, all fields can be named the way we want them. We can define our own rules for incoming cases. We can continue to use outlook (one of our agents prefer to use the email she knows how to use, not an issue as WowDesk handles that in the background). Most important the support team is very helpful.

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Wowdesk

Omnichannel customer service help desk software

Mohamed Mousa

Customer Service All-In-One Solution

Used daily for less than 6 months
Reviewed 2019-02-13
Review Source: Capterra

I needed an Asset management tool to use it in our Company. Then I found that it can manage my time effectively with the ticketing system that will manage, assign, and track each ticket based on product or asset. This mechanism will serve all your customer complaints or queries that come through and without having to go through any 3rd party integration which makes the process much easier and faster. There built-in tracking mechanism goes hand in hand with any existing asset management tool.

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Wowdesk

Omnichannel customer service help desk software

Mohamed Abd Rabo

Excellent customer service software

Used daily for less than 6 months
Reviewed 2019-03-15
Review Source: Capterra

Managing customer service requests and issues is great. It reduced our response time and allowed customers to track their requests via all channels

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Wowdesk

Omnichannel customer service help desk software

Anonymous

Feedback on wowdesk

Used occasionally for free trial
Reviewed 2019-03-29
Review Source: Capterra

The recorded demo was excellent in giving me a good view of the breadth of features. Using the system itself poses a learning curve in order to get to speed and be able to get advantage of all features.

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Wowdesk

Omnichannel customer service help desk software

Anonymous

Amazing solution woth affordable cost

Used daily for less than 6 months
Reviewed 2019-03-27
Review Source: Capterra

Amazing experience, rich content , detailed reports and dashboards

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Wowdesk

Omnichannel customer service help desk software

Anonymous

Awesome customer support desk

Used occasionally for free trial
Reviewed 2019-03-29
Review Source: Capterra

It is easy to use, easy to customize to business need, could be integrated with internal business process and its SLA. It has analytical dashboard and reports for customer and users to analyze the raised tickets. I recommend this powerful tool to all.

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Wowdesk

Omnichannel customer service help desk software