XCALLY vs CloudTalk Comparison

Overview

XCALLY is an omnichannel contact centre management solution and customer care suite for inbound, outbound and blended contact centers

CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer satisfaction,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$15.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.8

(77)

5

4

3

2

1

67

7

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5

4

3

2

1

103

23

4

2

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

The existing omni-channel function is great, but I was impressed that you could use CallySquare to create a new solution.
The team is really reactive and ready to help. The price is really interesting when you look about all the functionnality included on.
An excellent solution for managing the customer relationship.

Pros

Cloudtalk helps us with communication in our company and also with our costumers, we are very happy. Everything is quick and easy, love it.
Super simple to set up and is cross platform so it work just about everywhere. Perfect for a growing ecommerce business like ours since there's room in the product features to scale with our needs.
So I am very satisfied with CloudTalk so why not get it. You will be very satisfied with it.

Cons

When doing multi-tenant customer support, it is a bit confusing when the number of queues increases, as there are places where it is difficult to visually identify which tenants (queues) are accessed.
They still don't have an iOS app and they already have for it Android. Initially we got confused about the difference between users and agents, but that is not an issue anymore.
Missing features that must be developed. Many requests for support from our customers because not easy to use.

Cons

The worst experience ever. First of the app for phone doesn't do sms and the desktop version is horrible It takes over 48 hours or more to get a response from anyone.
A big discomfort is also the inability to change size of window to call - often the disconnect option disappears under the system taskbar and it is really troublesome.
For now, I don't think there is anything negative I have to say about Cloudtalk.
  • Vendor responds to reviews
  • Last review4 months ago
  • Vendor responds to reviews
  • Last review11 days ago

Key features

  • Total features54
  • API
  • Activity Dashboard
  • Activity Tracking
  • Auto-Dialer
  • Auto-Responders
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Notifications
  • Business Analysis
  • Business Intelligence
  • CRM Integration
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Analysis
  • Campaign Management
  • Chat
  • Chat Transcript
  • Client Management
  • Commenting
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact History
  • Contact Management
  • Custom Fields
  • Customer History
  • Customizable Caller ID
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Data Synchronization
  • Database Integration
  • Desktop Notifications
  • Disaster Recovery
  • Drag & Drop Interface
  • ERP Integration
  • Email Integration
  • Event Triggered Actions
  • Fax Management
  • Feedback Collection
  • Filtered Views
  • Help Desk Integration
  • IVR / Voice Recognition
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multiple User Accounts
  • On-Demand Recording
  • Performance Management
  • Predictive Dialer
  • Prioritizing
  • Productivity Reporting
  • Progressive Dialing
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Remote Access
  • Reporting & Statistics
  • Request Routing
  • Role-Based Permissions
  • SMS Integration
  • Sales Integration
  • Skills Assessment
  • Skills Tracking
  • Social Media Integration
  • Speech to Text
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Text to Speech
  • Third Party Integration
  • User Management
  • Visual Analytics
  • Voice Mail
  • Workflow Management
  • eCommerce Integration
  • Total features71
  • API
  • Activity Dashboard
  • Activity Tracking
  • Auto-Dialer
  • Auto-Responders
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Notifications
  • Business Analysis
  • Business Intelligence
  • CRM Integration
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Analysis
  • Campaign Management
  • Chat
  • Chat Transcript
  • Client Management
  • Commenting
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact History
  • Contact Management
  • Custom Fields
  • Customer History
  • Customizable Caller ID
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Data Synchronization
  • Database Integration
  • Desktop Notifications
  • Disaster Recovery
  • Drag & Drop Interface
  • ERP Integration
  • Email Integration
  • Event Triggered Actions
  • Fax Management
  • Feedback Collection
  • Filtered Views
  • Help Desk Integration
  • IVR / Voice Recognition
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multiple User Accounts
  • On-Demand Recording
  • Performance Management
  • Predictive Dialer
  • Prioritizing
  • Productivity Reporting
  • Progressive Dialing
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Remote Access
  • Reporting & Statistics
  • Request Routing
  • Role-Based Permissions
  • SMS Integration
  • Sales Integration
  • Skills Assessment
  • Skills Tracking
  • Social Media Integration
  • Speech to Text
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Text to Speech
  • Third Party Integration
  • User Management
  • Visual Analytics
  • Voice Mail
  • Workflow Management
  • eCommerce Integration

Integrations

  • Total integrations18
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations27
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

XCALLY vs. CloudTalk

See how XCALLY and CloudTalk stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.