XCALLY vs JustCall

Convoso

Readymode

HoduCC

Convoso is a software uses advanced conversational AI to automate customer interactions for call centers. It understands complex inputs and customer intent, responding naturally in voice and text while handling tasks like scheduling callbacks, sending reminders, and qualifying leads. Unlike basic IVR systems, it engages in conversations, improving sales cycle efficiency and freeing human agents for more productive work.

Readymode is an all-in-one predictive dialer with dialing speeds that adjust to agent availability, DID reputation management, call cadencing, inbound/outbound channels, ACD, IVR, call recording, a live floor map of agents and reporting. 

HoduCC is a contact center software designed to help businesses resolve clients’ issues and automate customer interactions through various communication channels including voice or video calls, emails, SMS, chats, and social media platforms.

Dirigente General Manager

The ease and speed of implementation, the professionalism of the people, the very high level of daily support, the presence on a global scale!

Senior Cloud Architect

Very easy to use and stable with great support.

XCALLY provides all the tools to manage interaction with your customers, coming from several channels: email, SMS, web chat, phone calls, social media and messaging apps. Furthermore you have fundamental modules like Dialer, IVR Designer and a lite CRM.

Activity Dashboard

Answering Machine Detection

Auto-Dialer

Automated Attendant

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Blended Call Center

Callback Scheduling

Call Center Management

Call Disposition

Call List Management

Call Logging

Call Monitoring

Call Recording

Call Reporting

Call Routing

Call Scheduling

Call Scripting

Call Tracking

Call Transfer

Campaign Management

Chat/Messaging

Computer Telephony Integration

Contact Management

Customizable Reports

Dashboard

Email Management

Inbound Call Center

Interaction Tracking

List Management

Live Chat

Manual Dialer

Monitoring

Multi-Channel Communication

Multi-Channel Management

Multiple Scripts

Outbound Call Center

Performance Management

Phone Key Input

Power Dialer

Predictive Dialer

Preview Dialer

Progressive Dialer

Queue Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Reporting

Reporting/Analytics

Reporting & Statistics

Sentiment Analysis

SMS Messaging

Social Media Integration

Survey/Poll Management

Surveys & Feedback

Text to Speech

Third-Party Integrations

Video Conferencing

Voice Mail

VoIP

VoIP Connection

Workforce Management

XCALLY

Windows

Android

Linux

Web-based

iPhone

Genesys Cloud CX

NiCE CXone

Ringover

Voice

System Administrator

I am the administrator, and I've found that it's easy to configure the IVR, the agents' parameters, generate queries and reports, find historical calls, manage integrations with CRMs and VOIP services, keep the system up-to-date, work with the XCALLY phone bar, and more.

Marketing Manager

Upgrade may bring some additional issues.

Support team

I dont dislike nothing globally but for example i dont like when i try to find an agent in lowercase and i cant find It cause his name is writting in uppercase.

The easiness of IVR also helps a lot when designing call flow.

Without that, cc implementer find themselves dealing with features within for work around.

I like its IVR and JSCRIPTY a lot especially with its drag and drop features which make it very easy to set up and use.

The intuitive menú for all the configurations, specificly Cally Square.

In long run, cc features are fluid and custom-prompt.

Fast evolution process can make some issues.

Project Manager

I work on implementation and customer relationship.

I am in contact center industry for 10+ years and been implementing Xcally Motion for many prestigious customers across my region.

Customer Service Manager

Tracking, monitoring and reporting are easy with XCALLY.

Technical Support Manager

Sales team demonstrated to be very flexible and always adapted to our demands, something that we really appreciate a lot.   

President

Over the years XCALLY has helped us to close the cap between us as brand owners and our prospects and customers.  

XCALLY give us an integrated view of all the communications regardless of the channel where they originated from.

The subscription fee is consider affordable.

The UX is friendly, the end-users are able to use it quickly.

Pre sales engineer

It’s been so easy to learn how to install and manage.

IT specialist

Pre-Sales Manager

The Agent-Interface should be adjustable a bit mor than it already is.

Account Manager

What I like the most about the software is that it is possible to develop any project thanks to the possibilities of integrations it offers.

Sales Manager

nothing specific, except maybe the price range

XCALLY multiple channels of interactions making it easy to grow into it - so you are covered futuristically.

The UI is well thought out and the system features are robust and they have a drag-n-drop IVR designer that helped simplify the design process.

Senior Business Development Executive

It will be the best in the market, if they consider little price cut with improved service and features.

Head of IT

It helps to track our customers desires and feedbacks in realtime.

We've fully integrated with SalesForce and that help us to manage efficiently our customers relation.

XCALLY is simple to set-up and ready to use application in our workstations.

It manager

Open channel - Line, Open channel - Facebook

Ease of use and global support system when the need for support arises.

Pre-sale manager 

I have to add each agent directly on Queue to allow them receive the calls.

They were with us  through out the process of onboarding to deployment and were readily available for any questions that we had.  

when I selected the product I had a precise idea and I hoped it could be confirmed, well, the expectations were exceeded by reality.

Technical Manager

XCALLy is an easy to setup and manage platform.

It is constantly evolving with always the integration of new functionalities.

Head of customer experience 

The set up and configuration is very straight forward.

Agent Performance

Features

Installation

Client Support

Communication Channels

Configuration

Customer Support

Drag and Drop

Deployment Process

Flexibility and Adaptability

Small Business

Mid-size Business

Large Enterprises

Salesforce Sales Cloud

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

LiveAgent

Award-winning live chat, help desk, ticketing and call center software with powerful AI features. Start for free with a 30-day trial.

Zendesk Suite

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Founder

I currently have a support ticket 4 days old with 5 different support reps who still don't understand my initial issue (even though it's in the chat thread).

Partner

Their process was disappointing: we incurred expenses for a service we never received, and, more importantly, they wasted a significant amount of our time without providing any service.

Their customer service is also fantastic and they actually follow up with you on bug reports, questions, suggestions, etc.

Client Service Specialist II

There are a few things I have asked on customer support normally answers fast if you have any issues and follow up always.

AI-powered business phone system with AI Voice Agents for 24/7 call handling. Built for modern teams. Try free for 14 days.

XCALLY vs JustCall Comparison (2026)

XCALLY

JustCall

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