XCALLY Features

XCALLY

Omnichannel contact center management

4.83/5 (82 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Auto-Dialer
Automatic Call Distribution
Blended Call Center
CRM
Call Center Management
Call Disposition
Call List Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Scripting
Call Transfer
Callback Scheduling
Caller ID
Campaign Management
Chat Transcript
Chat/Messaging
Client Management
Collaboration Tools
Computer Telephony Integration
Contact Management
Customizable Fields
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Database Support
Disaster Recovery
Drag & Drop
Email Management
Event Triggered Actions
Feedback Management
Help Desk Management
IVR / Voice Recognition
Inbound Call Center
Interaction Tracking
Lead Capture
Lead Management
List Management
Live Chat
Manual Dialer
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multiple Scripts
Outbound Call Center
Performance Management
Phone Key Input
Predictive Dialer
Process/Workflow Automation
Progressive Dialer
Queue Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Reporting
Real-Time Chat
Real-time Updates
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
SIP Trunking
SMS Messaging
Sales Reports
Search/Filter
Social Media Integration
Survey/Poll Management
Surveys & Feedback
Task Scheduling
Text to Speech
Third Party Integrations
Training Management
Unified Communications
Video Conferencing
Visual Analytics
VoIP
VoIP Connection
Voice Mail
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API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Auto-Dialer
Automatic Call Distribution
Blended Call Center
CRM
Call Center Management
Call Disposition
Call List Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Scripting
Call Transfer
Callback Scheduling
Caller ID
Campaign Management
Chat Transcript
Chat/Messaging
Client Management
Collaboration Tools
Computer Telephony Integration
Contact Management
Customizable Fields
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Database Support
Disaster Recovery
Drag & Drop
Email Management
Event Triggered Actions
Feedback Management
Help Desk Management
IVR / Voice Recognition
Inbound Call Center
Interaction Tracking
Lead Capture
Lead Management
List Management
Live Chat
Manual Dialer
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multiple Scripts
Outbound Call Center
Performance Management
Phone Key Input
Predictive Dialer
Process/Workflow Automation
Progressive Dialer
Queue Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Reporting
Real-Time Chat
Real-time Updates
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
SIP Trunking
SMS Messaging
Sales Reports
Search/Filter
Social Media Integration
Survey/Poll Management
Surveys & Feedback
Task Scheduling
Text to Speech
Third Party Integrations
Training Management
Unified Communications
Video Conferencing
Visual Analytics
VoIP
VoIP Connection
Voice Mail
Visit WebsiteCompare App
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Auto-Dialer
Automatic Call Distribution
Blended Call Center
CRM
Call Center Management
Call Disposition
Call List Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Scripting
Call Transfer
Callback Scheduling
Caller ID
Campaign Management
Chat Transcript
Chat/Messaging
Client Management
Collaboration Tools
Computer Telephony Integration
Contact Management
Customizable Fields
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Database Support
Disaster Recovery
Drag & Drop
Email Management
Event Triggered Actions
Feedback Management
Help Desk Management
IVR / Voice Recognition
Inbound Call Center
Interaction Tracking
Lead Capture
Lead Management
List Management
Live Chat
Manual Dialer
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multiple Scripts
Outbound Call Center
Performance Management
Phone Key Input
Predictive Dialer
Process/Workflow Automation
Progressive Dialer
Queue Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Reporting
Real-Time Chat
Real-time Updates
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
SIP Trunking
SMS Messaging
Sales Reports
Search/Filter
Social Media Integration
Survey/Poll Management
Surveys & Feedback
Task Scheduling
Text to Speech
Third Party Integrations
Training Management
Unified Communications
Video Conferencing
Visual Analytics
VoIP
VoIP Connection
Voice Mail
Visit WebsiteCompare App

Mobile apps

Android App


0 reviews

XCALLY Feature Reviews

25 reviewers had the following to say about XCALLY's features:

Dean M.

Feature rich application providing a single UI to call-centre agents for multiple input streams.

2016-08-11

It is a feature rich application providing not only standard forms of communication like voice / email / chat / sms; but it also includes an open channel allowing any number of external communication like twitter / facebook to also be fed to agents in a single user interface.

Pros

Single UI for multiple input streams to call centre agents. Open channel to allow unlimited integrations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Matovu M.

Very Scalable!

2020-04-14

Xcally offers a great software solution to unify companies' contact centers with deep insights on customer behavior and meeting their expectations.

Pros

The ease to use third party API is incredible.

Cons

It would be great to have a subscribe to community for Xcally users where members share their experiences and minor bug fixes archived especially for non paid support so that the ticket time frames and the team is not over stretched on obvious errors and challenges by users.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Information Technology and Services company, 1-10 employees)

Omni-channel call center solution

2019-09-11

Agents can easily move from ​different support channels without losing​ time and focusing on ​customer's requests.

Pros

Multi-channel integration Multiplatform clients Modern UI look and feel Extensible and CRM integrated via APIs Analytics​: out of the box available​ a wide collection of stats and the chance to customize and create new reports

Cons

No automatic upgrade, it​ requires to be triggered via UI manually.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Ahmad H.

Simply put, XCally saved us time and money.

2018-05-13

Well, we have an enterprise level call center at a very reasonable cost.

Pros

* Reliability based on the legendary Asterisk call manager * Easy to use and well designed user interface * Visual drag and drop IVR designer * Live, customizable and beautifully designed stats dashboards * Reasonable pricing compared to the competition

Cons

* Trials are very limited * Phone Bar supports Windows only, other OSes have to use other regular VOIP software (ex.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lincoln B.

xCALLY a Must Have for any Call Center

2017-01-19

Before we started using xcally, we were have challenges with our previous application as it could not seamlessly handle the blended nature or our call center. But with xcally we can now do that and also do the following: Manage the inbound and outbound call channel effectively using the flexible and effective Queue Management xCALLY solution provides.

Pros

Because that has made IVR design and implementation very easy.

Cons

I want to be able to deferential the dashboard report for different unit of the business even though they are using same application

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Roberto S.

Very Good Solution for Bussiness

2020-03-20

We implement the solution on Small Business with very pleasure response by our customers.

Pros

Amount of integrations, omni channel, easy use, price, fast and good support,

Cons

Poor Contacts Management for Queue Campaings

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
John C.

Nice and easy

2017-01-22

It has some really cool features: The customer care agents could manage multiple channels such as chat, email, voice call, fax and SMS according on their skills set and capacity, a customizable real-time reporting dashboard, a user friendly drag and drop visual IVR designer, integrations for Zendesk, custom contact auto pop up details, mobile app and it comes with a free phonebar (softphone) that fit in nicely.

Pros

Clean, simple and powerful

Cons

The phonebar is only available for Windows user.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering XCALLY

If you are serious about your contact center, give xCALLY a try.

Source: Capterra
Helpful?   Yes   No
Read more
Ivan S.

Impressive omnichannel experience and really easy to connect with business

2018-03-06

Complementary software for our business and services, great product for all our solutions!

Pros

It's a really powerful Contact Center solutions for business users and developers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
John A.

Xcally stands at the frontier of call center

2019-11-20

The sense of responding to customer has improved.

Pros

The feedback feature and one agent console is useful

Cons

The repeat of realtime report on all channel with the same info.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Shinji U.

Great solution for call center

2018-08-09

Pros

Everything you need for a call center is included.

Cons

It takes some time to understand the functions and features, and it would be better to have some knowledge of Asterisk.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Alexandre F.

Pratical, Reliable and Very-Well Design

2016-07-05

You'll be able to understand your call centre operation in few minutes.

Pros

Smooth and very-well designed web interface, customizable reports, Drag and Drop IVR, Visual Dialplan Interaction

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering XCALLY

The best solution for asterisk call centre solution on the Market in my opinion.

Source: Capterra
Helpful?   Yes   No
Read more
Dema E.

The solution which I highly recommend

2020-09-19

Not a technical person but would tell about my administrative role. Easy to access and deploy changes

Pros

Easy to use Mutil functions and features Up to speed with industry changing Decent pricing compared to others Good customer support Friendly interface

Cons

agent's performance dashboard ( occupancy) All agents dashboard Real Time metrics calculator

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Oren K.

Amazing Omnichannel Solution

2020-04-03

Pros

It allows easy management of many different communication channels. The UI is excellent both for admin and the agent.

Cons

I like everything about it. We do not have any issues

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mariella F.

Olivetti Customer Care

2018-08-08

Pros

It provides specialized functions for our Contact Center Agents activities and a great UI too, both for Agents and for Supervisors.

Cons

nothing special, it’s a good solution for all our requirements and needs

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Alejandro M.

Easy to use and friendly web interface

2016-07-15

It has a nice dashboard with realtime statistics which helps supervisors and managers to have a full control over SLAs and important stuff.

Pros

Build custom reports with MySQL queries on the GUI Graphical call flow editor Easy to use GUI Asterisk based Allows remote agents to use web browser as phone (WebRTC)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Telecommunications company, 11-50 employees)

Great Omnichannel Contact Center Solution

2018-08-08

Definitely an excellent option to consider for any Contact Center project.

Pros

The power of all the available channels including an OpenChannel for multi purpose protocols.

Cons

The Jscripty tool to design scripts for agents that is too simple

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Aung T.

XCally Motion

2020-04-04

Pros

It is easy to link between any third party tools and product itself is quite easier for Agents.

Cons

To compare with one off cost products, XCally is monthly basics, eventhough user can purchase by yearly subscription. For the long run, it will be a game to compare with cost effective one off products in the market.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
norman n.

Do you want realtime and beautifull call-center dashboard ?

2016-07-05

I t's most powerfull call-center solution.

Pros

easy to use realtime dashboard integration CRM

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering XCALLY

just choice this solution if you don't want lost money.

Source: Capterra
Helpful?   Yes   No
Read more
Jimmy P.

Very good service

2014-11-20

Real the best user expecience interface for the Asterisk call centers

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Pape Pathé K.

An excellent solution for managing the customer relationship

2019-02-15

I sold well and integrated several solutions call center, and each time the report was the same: - Software too complex - Missing features that must be developed - Many requests for support from our customers because not easy to use Since I started selling and integrated Xcally, I have almost no more support request so the software is feature rich and very easy to use.

Pros

Its ease of integration and use.

Cons

No integration with Odoo yet Minimum number of users (at least one admin and one supervisor)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Telecommunications company, 11-50 employees)

xCally from an Integrators perspective

2020-04-09

Meets all Contact Centre requirements irrespective of industry.

Pros

Simple licensing model Ease of integration Tracking of the complete customer journey across all channels Phonebar

Cons

Need database administrator to write custom reports

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jean Rodrigue T.

JR review

2020-08-11

Xcally Motion is a great solution for our business, It helps to track our customers desires and feedbacks in realtime.Thus we improve customers experience easily and efficiently. we have raise customer satisfaction and have increase the number of new customers and retain the old ones.

Pros

the multichannel is so for the impactfull feature for our business.we implemented Voice, SMS, Web Chat, E-mail,Fax and Social Channels to keep closely in touch with our customers.

Cons

I experienced a particular misfunction when I add a team to a Queue, team members don't receive calls. I have to add each agent directly on Queue to allow them receive the calls.Maybe i did something wrongh or I hope that can be improved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Naser S.

The most competitive contact centre with powerful features.

2018-08-08

We needed a cost effective and featire rich contct centre solution that is a true Omichannel, which akow you to connect with your customer whereever they are, voice, SMS, chat, email and open channel such as Twitter, Facebook etc.

Pros

The ease of callflow design, the IVR scripter and the omnicahnnel options makes implementing a contact centre project an exciting one.

Cons

Not stright forward to set up multibel SIP providers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Julian L.

The BEST Omnichannel Call Centre Software ever!

2019-02-15

Enhancing business capabilities of my call centre agents where they are able to increase their productivity managing different channels in 1 dashboard.

Pros

Omni-channel IVR designer to create your own IVR scripts in 3 steps!

Cons

Can't think of any really, perhaps having a more extensive workflow solution so that we can use it as a mini-CRM rather than integrating it with other solutions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Manuel V.

Definitely the best and most powerful solution for the modern contact center

2017-09-13

Pros

Cally Square graphical call flow editor (very user friendly, drag `n drop, boxes and connections, multi-level and multi-language, even the most complex IVR become easy to see and understand) Asterisk based (more than one million installations worldwide) Get the most customized systems with MySQL queries directly from the GUI and in Cally Square IVR's Powerful integration with the most used CRMs (Salesforce, SugarCRM, Zoho, Freshdesk, Zendesk) Openchannel for modern contact centers connects with the most used social networks and chat services (Facebook Messenger, Twitter, WeChat) Integrate a powerful predictive/progressive/preview dialer (Tiger Dial - sell more and better) Very nice and easy to use GUI (spend more time on productivity with a short learning curve) WebRTC ready (video enabling and future proof) Excellent Support Team (you'll never walk alone)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more