XCALLY Pricing Plan & Cost Guide

XCALLY

Omnichannel contact center management

4.92/5 (37 reviews)

XCALLY Pricing

Pricing model: One-time License, Subscription

Free Trial: Available (No Credit Card required)

Choose from four plans: Plus, Omni-Gold, Dialer-Gold, Ultimate.

Choose from monthly, annual or lifetime licenses based on the number of concurrent agents.

Available also: supervisor licenses and PBX extension licenses.

Contact Xenialab for pricing information.

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Freshchat

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Help Scout

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KronoDesk

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Comm100 Live Chat

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Pricing Comparison

How does XCALLY compare with other Customer Service & Support apps?

Subscription plan?

XCALLY



98% of apps offer a
subscription plan

Free trial?

XCALLY



87% of apps have a
free trial

Freemium plan?

XCALLY



29% of apps have a
freemium plan

Pricing Comparison

Customer Service & Support app prices shown are $/month

Please note: For comparison purposes the price for XCALLY has been scaled monthly. Actual price is $/per year




XCALLY Pricing Reviews

Pros
  • Easy and the support team is excellent !
  • Features rich, Easy to use Cost effective
  • very-well designed web interface, Drag and Drop IVR
  • Easy to use Not need a hight level of telecom administrator Strong Voice was good Good market prices
Cons
  • not so cheap, but it's worth it
  • the only thing is that the license must change every time that i change the ip address.
  • It's good, but it's not perfect, at first it was a little difficult to understand all its functions and features.
  • * Trials are very limited * Phone Bar supports Windows only, other OSes have to use other regular VOIP software (ex. Linphone)
100%
recommended this to a friend or a colleague

14 reviewers had the following to say about XCALLY's pricing:

Fabio Schisano

Reliable and easy-to-deploy !

Used daily for 2+ years
Reviewed 2016-07-18
Review Source: Capterra

Long time and satisfied customers (almost 5 years), we've had the opportunity to test and deploy every version and we'll never turn back. Easy and the support team is excellent !

Read the full review


XCALLY

Omnichannel contact center management

Antonio Jurado

They know what they do. XCALLY Motion works. They provide awesome support and competitive pricing

Used weekly for 1-2 years
Reviewed 2017-09-25
Review Source: Capterra

Money saving. No need to buy expensive hardware. We have information to analyze now!It is constantly being improved, they keep publishing new versions with the proper documentation. I'm surprised how fast we got up and running after the installation. Also, they don't have exorbitant prices! Their support response time exceeds any expectations. IVR designs are easy and changes are applied in real time, no need to restart server.

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XCALLY

Omnichannel contact center management

Ahmad Hussein

Simply put, XCally saved us time and money.

Used daily for 6-12 months
Reviewed 2018-05-13
Review Source: Capterra

Well, we have an enterprise level call center at a very reasonable cost.* Reliability based on the legendary Asterisk call manager * Easy to use and well designed user interface * Visual drag and drop IVR designer * Live, customizable and beautifully designed stats dashboards * Reasonable pricing compared to the competition

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XCALLY

Omnichannel contact center management

GERARDO HERNANDEZ

Easy to use, very flexible, too many features.

Used daily for 1-2 years
Reviewed 2018-06-13
Review Source: Capterra

A powerful contact center solutions, easy to use and available everywhere.Its flexibility on cloud because of its architecture. Price is fairly and WebRTC version is pretty enough.

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XCALLY

Omnichannel contact center management

Amir KOUKI

Review from AMIR KOUKI

Used daily for 1-2 years
Reviewed 2016-07-08
Review Source: Capterra

I have choose xcally when i was a DSI in Mezzo Call center, and its an amazing solution who give me an easy life with my customers as an outsoursing company.Easy to use Not need a hight level of telecom administrator Strong Voice was good Good market prices

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XCALLY

Omnichannel contact center management

Massimiliano Oldani

realtime and beautifull call-center

Used daily for less than 6 months
Reviewed 2016-07-12
Review Source: Capterra

easy to use . a good solution for asterisk call centre solution. Good market prices. give me an easy life with my customersvery-well designed web interface, Drag and Drop IVR

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XCALLY

Omnichannel contact center management

Fabricio Gomez

I recommend it, it's a good software.

Used daily for 6-12 months
Reviewed 2018-06-12
Review Source: Capterra

I like it because it is very productive, its interface is good, is an easy to use software and the price is very good.

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XCALLY

Omnichannel contact center management

Aleksejs Grigorjevs

A very fast evolving Contact Center solution that follows the latest technology trends.

Used daily for 1-2 years
Reviewed 2018-05-11
Review Source: Capterra

The Contact center software is very flexible, extensible and applicable to many situations, where a traditional call center would fail Many interesting projects can be made with the tools provided by the software Very user friendly and awesome look in terms of design Many integration possibilities with existing customer care systems Very strong development team with many additions and suggestions implementing to the software on a regular basis Awesome communication experience with customer support and sales teams

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XCALLY

Omnichannel contact center management

Alessandro Duri

What a great value for money platform! Definitely what you aspire to run your CS!

Used daily for 2+ years
Reviewed 2017-09-15
Review Source: Capterra

We have been using Xcally for the past 5 years across 8 different geographies. Integrated into a cloud base ticketing system and enjoyed it's great scalability, inter-operability across system and all this at a very competitive pricing. No downtimes, limited upgrades, bug-less.

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XCALLY

Omnichannel contact center management

Numan Khan

Future of Contact Center Xcally Motion.

Used daily for 1-2 years
Reviewed 2017-01-19
Review Source: Capterra

We at DVCOM, were really looking for the modern and omani channel contact center solution as our customers keep asking for same and found XCally Motion extremely versatile with great wow factor. So far we had several demos to our prestigious clients and at each demo we got the wow and appreciation. The Xcally Motion is designed in a way that address all your future needs and demands as the call center grows and more focus is on customer satisfaction with omani channels communication. DVCOM is the proud partner in MENA region for Xcally Motion. Features rich, Easy to use Cost effective

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XCALLY

Omnichannel contact center management

Yehoshua Kahan

An excellent fit for our support desk calling needs

Used daily for 2+ years
Reviewed 2018-03-15
Review Source: Capterra

The support is out of this world. The xCally support professional who has handled our implementation and issues is exceptionally personable, expert and responsible. I've worked with a wide range of support teams, and there's a lot of good people out there, but there's no one like Felice!

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XCALLY

Omnichannel contact center management

Ivan Sixto

Impressive omnichannel experience and really easy to connect with business

Used other for 1-2 years
Reviewed 2018-03-06
Review Source: Capterra

Complementary software for our business and services, great product for all our solutions!XCally is a real Omnichannel product, designed from a complete multi-channel integration point of view, not only for voice calls. It's a really powerful Contact Center solutions for business users and developers. XCally provides a great value added with smart extensions for CRM, IVR, SMS, Email, Videocall, ...

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XCALLY

Omnichannel contact center management

Miguel Licero

Simply the best call center software available today

Used daily for 1-2 years
Reviewed 2017-01-19
Review Source: Capterra

I've been in the industry of call centers for over 20 years. During this time I've seen all kind of solutions: starting by the commercial (and expensive) ones and the free/open source ones. They all have their flaws and whistles. As a professional consultant I have to say that the commercial ones, in the mid to long road, they end absorbing a huge part of the profit. The open source ones help leverage the cost but they need a lot of time to tweak and to integrate; this time is also money. But in between those scenarios, I was able to find xCALLY call center software. You can run xCALLY on your premises or hosted on the cloud on a dedicated or virtual server. The initial setup is very easy and quick. xCALLY comes with its professional softphone (they call it phone bar) which immediately takes off the burden of purchasing softphones or using the limited version of the free ones. xCALLY is agent-oriented and with at least 30 KPIs it's very easy to measure and evaluate agent's performance. On top of that xCALLY comes with a visual IVR designer. For those Call Center managers that love visual stuff xCALLY has the technology to design and deploy powerful IVRs in very simple steps; IVRs can be connected even with external data sources. For Supervisor, xCALLY allows to create a dashboard on the fly and present real-time information of many statutes and variables. Predictive Dialing? Yes. xCALLY features a powerful dialer that can run multiple campaigns at the same time. The latest version of xCALLY adds multichannel support. With the multichannel version is possible to queue events coming from SMS, Chat, Fax, Mail and many more. I can testify that customers migrating from open source solutions such as GoAutoDial, ViciDial as well as commercial solutions such as Five9 and 8x8 are very satisfied with xCALLY. But xCALLY does not end there. xCALLY also offers integration with top name CRMs such as Salesforce, vTiger, ZenDesk and many more. Having a pop-up window when a call comes in or being able to call with the click of the mouse in a web browser is possible thanks to their Trigger feature. So when it comes to a very mature and honest call center software I always recommend my customers xCALLY. Their latest version, Motion, is all what IT, Managers, Supervisors, and Agents would expect from a professional call center solution. It's a truly call center solution out of the box. It may be used as an IP PBX too. Works on-premise or on the cloud. It comes with its own Softphone. It has a predictive dialer. Can be integrated for pop-windows with any CRM.

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XCALLY

Omnichannel contact center management

Lincoln Badejo

xCALLY a Must Have for any Call Center

Used daily for 1-2 years
Reviewed 2017-01-19
Review Source: Capterra

Before we started using xcally, we were have challenges with our previous application as it could not seamlessly handle the blended nature or our call center. But with xcally we can now do that and also do the following: Manage the inbound and outbound call channel effectively using the flexible and effective Queue Management xCALLY solution provides. Build simple and extremely complex IVR with ease using xCALLY's powerful drag and drop cally square tool to build IVR. Integrate other databases and other CRM application like Zendesk to further enhance the Contact Center Experience. Build custom reports and also taking advantage of xCALLY in-built reports which helps them make business decisions and meet business needs. In Summary, If you are looking for a Call Management Solution that would best meet your business need? Then try xCALLY. We have been privileged to have used the solution for over two years now and all I can is xCALLY is a must have for any customer service department of any business ranging from small to large scale Call Centers - You get the best support on the solution and you get the best value for your money. What I like most about the application is the Cally Square. Because that has made IVR design and implementation very easy.

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XCALLY

Omnichannel contact center management