XCALLY Pricing Plan & Cost Guide

XCALLY

Omnichannel contact center management

4.83/5 (82 reviews)

XCALLY Pricing

Pricing model: Subscription

Free Trial: Available

Choose from four plans: Plus, Omni-Gold, Dialer-Gold, Ultimate.

Choose from monthly, annual or lifetime licenses based on the number of concurrent agents.

Available also: supervisor licenses and PBX extension licenses.

Contact Xenialab for pricing information.

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XCALLY Pricing Reviews

Pros
  • The existing omni-channel function is great, but I was impressed that you could use CallySquare to create a new solution.Verified ReviewerRead the full review
  • The team is really reactive and ready to help. The price is really interesting when you look about all the functionnality included on.Nouti T.Read the full review
  • An excellent solution for managing the customer relationship.Pape Pathé K.Read the full review
Cons
  • When doing multi-tenant customer support, it is a bit confusing when the number of queues increases, as there are places where it is difficult to visually identify which tenants (queues) are accessed.Verified ReviewerRead the full review
  • They still don't have an iOS app and they already have for it Android. Initially we got confused about the difference between users and agents, but that is not an issue anymore.Antonio J.Read the full review
  • Missing features that must be developed. Many requests for support from our customers because not easy to use.Pape Pathé K.Read the full review
100%
recommended this to a friend or a colleague

25 reviewers had the following to say about XCALLY's pricing:

Fabio S.

Reliable and easy-to-deploy !

Used daily for 2+ years
Reviewed 2016-07-18
Review Source: Capterra

Long time and satisfied customers (almost 5 years), we've had the opportunity to test and deploy every version and we'll never turn back.

Pros
Easy and the support team is excellent !

Cons
not so cheap, but it's worth it

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Ahmad H.

Simply put, XCally saved us time and money.

Used daily for 6-12 months
Reviewed 2018-05-13
Review Source: Capterra

Well, we have an enterprise level call center at a very reasonable cost.

Pros
* Reliability based on the legendary Asterisk call manager * Easy to use and well designed user interface * Visual drag and drop IVR designer * Live, customizable and beautifully designed stats dashboards * Reasonable pricing compared to the competition

Cons
* Trials are very limited * Phone Bar supports Windows only, other OSes have to use other regular VOIP software (ex. Linphone)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Antonio J.

They know what they do. XCALLY Motion works. They provide awesome support and competitive pricing

Used weekly for 1-2 years
Reviewed 2017-09-25
Review Source: Capterra

Money saving. No need to buy expensive hardware. We have information to analyze now!

Pros
It is constantly being improved, they keep publishing new versions with the proper documentation. I'm surprised how fast we got up and running after the installation. Also, they don't have exorbitant prices! Their support response time exceeds any expectations. IVR designs are easy and changes are applied in real time, no need to restart server.

Cons
They still don't have an iOS app and they already have for it Android. Initially we got confused about the difference between users and agents, but that is not an issue anymore.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Roberto S.

Very Good Solution for Bussiness

Used daily for less than 6 months
Reviewed 2020-03-20
Review Source: Capterra

We implement the solution on Small Business with very pleasure response by our customers.

Pros
Amount of integrations, omni channel, easy use, price, fast and good support,

Cons
Poor Contacts Management for Queue Campaings

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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GERARDO H.

Easy to use, very flexible, too many features.

Used daily for 1-2 years
Reviewed 2018-06-13
Review Source: Capterra

A powerful contact center solutions, easy to use and available everywhere.

Pros
Its flexibility on cloud because of its architecture. Price is fairly and WebRTC version is pretty enough.

Cons
Because of its fast growing there are updates very often, some of them have some bugs which must be corrected on later versions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Danet T.

One platform for multiple communication channels

Used daily for 2+ years
Reviewed 2020-04-09
Review Source: Capterra

Xcally is a MUST HAVE for any customer service department

Pros
Can be customised to your specific needs Considering what you get in terms of features, and what you pay - it is a bargain My team and supervisors love it!

Cons
Nothing comes to mind. Really pleased with the product

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Massimiliano O.

realtime and beautifull call-center

Used daily for less than 6 months
Reviewed 2016-07-12
Review Source: Capterra

easy to use . a good solution for asterisk call centre solution. Good market prices. give me an easy life with my customers

Pros
very-well designed web interface, Drag and Drop IVR

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Dema E.

The solution which I highly recommend

Used daily for 2+ years
Reviewed 2020-09-19
Review Source: Capterra

Awesome and love it. I recommend xcaly already.. Not a technical person but would tell about my administrative role. Easy to access and deploy changes

Pros
Easy to use Mutil functions and features Up to speed with industry changing Decent pricing compared to others Good customer support Friendly interface

Cons
agent's performance dashboard ( occupancy) All agents dashboard Real Time metrics calculator

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Fabricio G.

I recommend it, it's a good software.

Used daily for 6-12 months
Reviewed 2018-06-12
Review Source: Capterra

Pros
I like it because it is very productive, its interface is good, is an easy to use software and the price is very good.

Cons
It's good, but it's not perfect, at first it was a little difficult to understand all its functions and features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Claas F.

XCally Review from a Thailand perspective

Used weekly for 2+ years
Reviewed 2018-08-08
Review Source: Capterra

Good.

Pros
The IVR builder and the XCally Softphone are great.

Cons
It's not easy to backup XCally and pricing structure should be reviewed especially compared with some other Solutions in the market. In our point of view it would be better for the market in South East Asia to change the pricing model and offer a basic version free of charge and charge for modules.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Simone B.

XCally - Automotive Best in Case

Used occasionally for 6-12 months
Reviewed 2019-11-28
Review Source: Capterra

BDC Automotive integrated with XCally Platform multi-channel generated 20% more bussiness for agents

Pros
The Multichannel Solutions is really covering all channels integration

Cons
Truly speaking we do not find low performing features

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Aleksejs G.

A very fast evolving Contact Center solution that follows the latest technology trends.

Used daily for 1-2 years
Reviewed 2018-05-11
Review Source: Capterra

Pros
The Contact center software is very flexible, extensible and applicable to many situations, where a traditional call center would fail Many interesting projects can be made with the tools provided by the software Very user friendly and awesome look in terms of design Many integration possibilities with existing customer care systems Very strong development team with many additions and suggestions implementing to the software on a regular basis Awesome communication experience with customer support and sales teams

Cons
As everything in the world, it is not ideal. But it is the closest to ideal in terms of price and functionality/quality you can get.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Alessandro D.

What a great value for money platform! Definitely what you aspire to run your CS!

Used daily for 2+ years
Reviewed 2017-09-15
Review Source: Capterra

Pros
We have been using Xcally for the past 5 years across 8 different geographies. Integrated into a cloud base ticketing system and enjoyed it's great scalability, inter-operability across system and all this at a very competitive pricing. No downtimes, limited upgrades, bug-less.

Cons
nothing major. normal ramp up period to get all the proper integration across the cloud systems going but have been very smooth since then. great support also always demonstrated from the Xenilab team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

nice

Used daily for free trial
Reviewed 2018-11-04
Review Source: Capterra

its great with all function

Pros
time cost, effective programming, beautiful designeing,

Cons
time cost,well planned for a call center

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Nouti T.

The best omni-channel software

Used daily for 2+ years
Reviewed 2018-08-08
Review Source: Capterra

Pros
All is thinked to work first with API . Dashboard and UX are really good. The team is really reactive and ready to help. The price is really interesting when you look about all the functionnality included on. The interconnexion with lot of system like Google ASR, Amazon Poly, etc give the opportunity to create really powerful IVR.

Cons
High possibility of personnalisation request skills on the software to create amazing things. It can be hard to start from nowhere with this kind of solution.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Michele F.

Great value for money to manage top-notch customer service

Used daily for 2+ years
Reviewed 2018-08-08
Review Source: Capterra

I first used XCally as the CEO of ZALORA Group, with Customer Support Centers in 6 countries and hundreds of CS Reps. XCally integration with ZenDesk, its ease of use and its value for money made it a clear top choice. When I left ZALORA to found StashAway, XCally was the obvious choice to empower our Customer Engagement Team. I have recommended XCally to several other entrepreneurs and senior managers in South East Asia.

Pros
- Ease and simplicity of use (easy to train many CS reps) - Integration with Zendesk - Ability to manage multicountry easily - Reliability - Value for money

Cons
- Not many

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Islam A.

XCALLY the right value for omnichannel

Used daily for 2+ years
Reviewed 2020-04-03
Review Source: Capterra

Pros
XCALLY is very stable with a Linux based core, low resources consumption and ease of use. Elegant design with many language even for eastern written languages like ARABIC you get RTL support. Easy drag and drop IVR.

Cons
Nothing really the applications is awesome.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Aung T.

XCally Motion

Used weekly for less than 6 months
Reviewed 2020-04-04
Review Source: Capterra

Pros
We have been working in Call Center fields for more than 4 years with different Call Center products to our clients. XCally products is one of the best we found so far. This products support nearly everything what our clients request such as Omni Channels, CRM, Ticking System, etc... It is easy to link between any third party tools and product itself is quite easier for Agents. IVR setup are very easy to cofigure for the organization even user has little knowledge about IVR configuration. So generally speaking, we recommend XCally is one of the best Call Center among others Cloud Call Center Solutions.

Cons
To compare with one off cost products, XCally is monthly basics, eventhough user can purchase by yearly subscription. For the long run, it will be a game to compare with cost effective one off products in the market.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Yehoshua K.

An excellent fit for our support desk calling needs

Used daily for 2+ years
Reviewed 2018-03-15
Review Source: Capterra

Pros
The support is out of this world. The xCally support professional who has handled our implementation and issues is exceptionally personable, expert and responsible. I've worked with a wide range of support teams, and there's a lot of good people out there, but there's no one like Felice!

Cons
Minor point/fix suggestion: When you clone a IVR in Cally Square, you need to reassign values (i.e., for sound files) in the cloned IVR, so if the IVR is complex, this can be a chore.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Loring L.

Great functionality at a competitive price

Used daily for 1-2 years
Reviewed 2021-03-22
Review Source: Capterra

Our over all experience was a very good one. They were with us through out the process of onboarding to deployment and were readily available for any questions that we had.

Pros
The cloud native platform is extremely easy to use. The set up and configuration is very straight forward. We had our system up and running in less than a week. The UI is well thought out and the system features are robust and they have a drag-n-drop IVR designer that helped simplify the design process. They have a built in integration into the CRM we use so there was no need for extra development. The Omni-channel product was more complete than the other companies we looked at and priced better.

Cons
We needed a WFM solution and Xcally did not offer one but we were able to custom integrate with another solution that provided the services we needed and the systems works well together.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Mochamad N.

This software is always trying to update with the latest technology including AI, and robotic system

Used weekly for less than 6 months
Reviewed 2019-09-15
Review Source: Capterra

I don't have enough experiences using this software since we just use this software for propose of demo to customers.

Pros
It would be better, if this software develop most in the automation system like chatbot, voicebot and RPA (Robotic Process Automation) since today most of companies are trying to reduce operation cost.

Cons
Open channels. This feature will make this software rich in solutions

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

A special call centre

Used daily for 6-12 months
Reviewed 2019-01-09
Review Source: Capterra

Our company is now accustomed to this service. It's cost effective compared to other customer service tools in the market hence it is a must have choice for my company

Pros
To start with, it has a beautiful design and it's one stop solution for all GUI regardless of whichever media is used from voice, SMS to messenger. The dashboard is user friendly. It has social media integration and inbuilt voice recording.

Cons
The tech support team is not available for help during emergency. It takes time to resolve issues.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Ivan S.

Impressive omnichannel experience and really easy to connect with business

Used occasionally for 1-2 years
Reviewed 2018-03-06
Review Source: Capterra

Complementary software for our business and services, great product for all our solutions!

Pros
XCally is a real Omnichannel product, designed from a complete multi-channel integration point of view, not only for voice calls. It's a really powerful Contact Center solutions for business users and developers. XCally provides a great value added with smart extensions for CRM, IVR, SMS, Email, Videocall, ...

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Elia D.

Easy to use and full of interesting features

Used daily for 6-12 months
Reviewed 2018-08-08
Review Source: Capterra

We started using XCALLY to manage our social media interactions (Facebook, Twitter and Instagram) and we are very satisfied with the application and the help given to us by the support and sales team over time. The value for money is perfect!

Pros
* Possibility to manage your social media using Open Channel * Powerful 3rd party applications (the most famous ticketing and CRM systems) * Modern GUI and easy to use * Flexibility and availability of the development team to configure the application according to our needs * The support and sales team consists of experienced staff and communications are excellent

Cons
Nothing relevant in the daily use of the application

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Naser S.

The most competitive contact centre with powerful features.

Used weekly for 1-2 years
Reviewed 2018-08-08
Review Source: Capterra

We needed a cost effective and featire rich contct centre solution that is a true Omichannel, which akow you to connect with your customer whereever they are, voice, SMS, chat, email and open channel such as Twitter, Facebook etc. XCALLY packed with power set of features.

Pros
The ease of callflow design, the IVR scripter and the omnicahnnel options makes implementing a contact centre project an exciting one.

Cons
Not stright forward to set up multibel SIP providers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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