XenCALL Predictive dialer CRM with VoIP for call centers. ( 4.27/ 5 15 reviews) Alternatives to XenCALL
Explore a recommended list of XenCALL alternatives for your business in 2020. Compare alternatives to XenCALL side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
Power dialer & outbound sales acceleration software for SMBs
What users mention about PhoneBurner See all reviews Sometimes I have had contacts go missing for a little bit they usually show back up the next day. Sometimes the voicemail will be set on the wrong one just have to pay close attention. Almost perfect solution for automating outbound CRM and prospecting. Very helpful for most companies that utilize any form of telemarketing/email marketing. PhoneBurner provides a user friendly platform to rapidly hit prospects and improve the likely hood of improving your sales pipeline.
Sales is a contact sport. Our Auto Dialer connects you 1st!
100% free CRM, collaboration and communication tool suite
What users mention about Bitrix24 See all reviews I am overall not pleased with this CRM but for a small company in it's first few years, it is cheap and good for small projects. Do not use this is you have a prospects list over 1000. Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions. The CRM system is so full of bugs and nasty little details they havent even thought about. Their webmail is the worst ever thing I have seen.
Web-based predictive dialer software for call centers
What users mention about SpitFire See all reviews Once they learned to use it in their daily routines it has made them work more efficiently. We have had some trouble with a loss of connection. Great product & even better customer service. They have the wow factor. Spitfire has helped make our phone room run to the best of its ability.
The Only All-in-One Call Tracking & Contact Center Solution
What users mention about CallTrackingMetrics See all reviews From thier willingness to keep advancing their platform, great customer service, marketing source tracking, and so much more, CTM has played a huge part in our company's and our clients' success. Brilliant service from the team, very simple to install and the reporting is excellent. I loved the fact that it allows us to track important marketing channels, listen to calls clearly and call out from the numbers as well.
All-in-one Cloud Contact Center Software
What users mention about VCC Live See all reviews M a bit confused with setting up a new project but it is not because of the software - it is because of the lack of my knowledge. A very innovative call center solution, which is accessible and user friendly. It shows that it has been developed with user and business needs in mind. Continuous innovation and development of new functionalities help the business grow and/or become more effective.
Mobile optimized cloud call center with multichannel routing
What users mention about Genesys Cloud See all reviews It had great call tracking, out of all the phone systems I have used they have the best admin benefits to QA calls. Genesys is a great company that cares about the opinions of their customers. Prone to outages and glitches, though admittedly some of these could be due to network errors within the company.
Convert more leads in less time!
Cloud Contact Center Software
What users mention about NICE inContact See all reviews I like the fact that this dialer integrates well with Salesforce, we make high volume of calls and inContact does its job well, when it does not they have a good customer service with good follow up. Easy to use, great functionality, accessible with screen reading software which is a major plus for our staff. There's great customization of IVR and messaging. Constant email outage notifications for products I dont have, and then when our system DOES fail (inevitably), the e-mail comes 20 minutes after the outage.
Inside Sales Communication Platform
What users mention about FrontSpin See all reviews I like the simplicity to call people. They have it set up well to where its easy to sort through tasks and lists and call prospects. Super easy way to log all progress and activities. You can send one off emails, list emails, record calls, log activity. Just initiated first Playbooks; no dislikes to date.
Auto-dialing solution for businesses of all sizes
Predictive Dialing solution for ARM system integration
All-in-One CRM Software Solution
What users mention about InfoFlo See all reviews We also like how to link groups and individuals to businesses; as well as being able to save documents to the businesses profile. The general layout of the program is good and easy to use. It integrates with Outlook almost perfectly and simplifies my administrative processes. The reporting and bulk email features align with what I need to accomplish and provide a seamless solution. The navigational experience is responsive, super reliable and fast - an important consideration when working within the same software environment daily.
Cloud based hospitality & vacation rental software
Omni-channel customer communication and engagement
QA Software for scoring (Calls/email/chat/social)
What users mention about Scorebuddy See all reviews It offers ability to have various quality set up for different teams, provides transparent information to quality team as well as to customer care specialists. Thank you for creating Scorebuddy and thank you for letting me and my team achieve operational excellence on a day-to-day basis. Its been pretty good, the best QA buddy system that we've had yet.
The Collaborative Contact Center solution from the industry
What users mention about RingCentral Contact Center See all reviews Ring central is awesome if you want to keep a good track of the amount of calls your company received, the reason why and what was done during the call. RingCentral is a fantastic option for VOIP phones. The price is one of the most affordable options and it comes with a lot of features that allow for more calls to be directed to the correct lines. Janna was my technical support representative and she was excellent. She had a great attitude.
Phone system for support and sales teams
What users mention about Aircall See all reviews Once you understand the functionality of Aircall, it is a great software that includes the desktop app and the mobile app. The quality of the calls is flawless. The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component. Our salespeople and customers find it terrible. The helpdesk is trained to ask the same questions a thousand times and always blame the others (internet provider, cables, headphones...).
Remote support for helpdesks, call centers and organizations
What users mention about LogMeIn Rescue See all reviews This program is very easy for our staff to use, and very easy for the customer to initiate a support session. The ability to transfer client sessions between Tech Support reps is great. Mobile support is amazing as I love being able to remote into my home computer from my phone. My IT team uses LogMeIn Rescue to remotely connect to our PCs and resolve IT issues, it is easy to use, i can easily grant remote access to them.
Sales and marketing CRM for growing businesses
What users mention about Agile CRM See all reviews It has a good & clear interface and user friendly. It has a very widespread marketing automation solution that allows you to mind map your workflow. I really like how this tool has a good very plan for small businesses like mines. You get basic crm features like sales management and some email marketing automation. Some services hard to navigate, trying to work out the Auto part was a bit tricky. Also the additional cost to loose agile from my emails was a bit annoying.
Simplifying Business Communication
What users mention about Nextiva See all reviews The experience with Nextiva is very polished. They have clearly got a lot of experience in their field and they have fine-tuned things to ensure a great process for their clients. The ROI on this kind of investment is key and we believe that over the long term it will be significant. It’s amazing technology that is a growth driver for any customer focused organization. It’s been great to see them figure out how to integrate the tool and make the most of the new functionality. We are very excited to see how this impacts our results in the coming weeks and months.
Great customer service starts with better help desk software
What users mention about LiveAgent See all reviews Honestly it's a great Zendesk alternative. LiveAgent was not only a perfect fit for managing our support related issues but it's also a great solution for engaging in sales prospecting. I want to highlight the Quality of LiveAgent Support, it is Excellent, very fast in response and they are really concerned to help and provide great service. The customer support team for LiveAgent has been excellent, helping work through our needs and how LiveAgent can meet those. The application has helped us improve our management support items.
Cloud-based Help Desk & Customer Support Platform
What users mention about Zendesk See all reviews Overall, my experience has been good. It's a popular platform for a reason as it contains popular features such as reporting and analytics, easy transfers, and visitor history. The variety of add-ons is big. I love how you can categorize all the tickets and have the ability to have chat in the same window as email tickets. I like how the phone is built into the suite, updates to tickets is a nice feature as well. Integration with Stella is good too.
Customer Service & Field Service Management Solutions
What users mention about Salesforce Service Cloud See all reviews Benefits are great had video chatting and a small rectangle to show the calls coming in and out. Sometimes worked sucked and hope salesforce to crash so i wouldnt have to work lol. I love that it's customizable for the specific needs of our organization and the definitions we have. There are also amazing integrations built in. It’s super easy to use and understand. Yo i love the Chatter feature because you can reach out to and keep anyone in the loop with any issues or important matters.
Contact center software with predictive dialing capabilities
Outbound contact center software for business of all sizes
Data analysis for political and advocacy organizations
Predictive lead scoring for sales & marketing
Sales process automation solution
Digital Marketing Optimization Software
The sales training tool that identifies key mistakes
Capture, transcribe & analyze sales team calls & meetings
What users mention about Chorus See all reviews Chorus is an awesome learning tool for sellers. Going back to review calls gives you great insight into strengths/weaknesses when it comes to effective sales calls. I love the ability to go back and listen to my calls in a clear and concise way. I like that I can fast forward and play the conversation at a faster level to hear it quicker. I love that it will automatically hop into my calls and there is nothing I have to do on my end to get that to happen. I also love that I can use it during cold calls as well.
Screen sharing platform for sales & customer success teams
The #1 Sales Engagement Platform for Revenue Teams
What users mention about Groove See all reviews I absolutely love Groove and it's ability to power my sales engagement. The integration with Gmail and Salesforce are seamless. I am able to create templates incredibly fast and implement a wonderful work flow. The analytics are extremely helpful to know what emails to use and how to refine them to create better open rates. Loved how easy it was to navigate and that I was able to see when customers were opening my emails. That way I could follow up with them fulfill their needs.
AI-powered Voice and SMS for Sales
What users mention about Kixie See all reviews Overall great phone solutions, cutting edge API/Integration, very helpful and caring customer support, and all around fair price for what you get. Great company, easy to use, good customer support. Still, need to work on getting a good connection. I would highly recommend to anyone looking to automation/integrate their sales process using Pipedrive, and hope this review helps others in making their choice for phone solutions.
Powerful enablement for your sales and marketing teams
What users mention about Seismic See all reviews Seismic has been a great tool for our organization and it has been a great experience while our company works on transferring our content from an older site on to this one. Great experience with Seismic so far, our teams are really enjoying the additional features when it comes to finding and sending out content to prospects and clients. We love having a single source of truth for all our Marketing materials and we love being able to easily update our LiveDocs with one single data source.
A simple CRM built just for small businesses
What users mention about Less Annoying CRM See all reviews Software is very easy to set up, easy to customize, outstanding customer service and very inexpensive. It's a fantastic program. Customer service is also amazing - they answer questions within a day, tops. I also appreciate that they allow you to import your contacts relatively seamlessly using an excel spreadsheet, because that saved me a lot of time. What users mention about Freshsales See all reviews We have been using Freshales for over an year now and our experience has been quite superb. I really appreciate their thoughtful updates on regular intervals. Easy set up, intuitive interface, good gmail integration, decent price. I once called them for help on a saturday and someone answered and was very helpful. Freshsales' biggest attractions are ease of use and cloud access. This facilitates the control of the business in progress and its closure, giving us better competitiveness in the market.
CRM built by salespeople, for salespeople
What users mention about Pipedrive See all reviews It also serves me as a too, for monitoring outstanding performers in my sales team because I am able to track individual progress across all stages of the sales process. In all honesty, I didn't come across any benefits with this app and program. I feel that the product can be a benefit, but never had the opportunity to see it come to work for the better. We have recently started using pipedrive for marketing & sales outreach and I am really impressed with this tool. The UI of this tool is great and I can easily get the functions of this tool.
Email communication & sales productivity application
What users mention about Mixmax See all reviews My very favorite feature was that it'd track open times according to the recipient so you can learn best send times. That was super cool and useful. Mixmax helps me have a much better read on the engagement level I have with different clients, and helps me know which channel to use to progress the relationship. This sales/marketing tool works like a marvel when integrated with Gsuite. The control panel is very easy to use and the free version gives you a lot of very useful features.
Cloud-based CRM & Sales Automation
What users mention about Salesforce Sales Cloud See all reviews I like the fact that the website its pretty straight forward on what you need to do. But it would be great to see a video on how to do things on the software that most people aren't aware of. Never reloads, no one wants to use it, we lack most of the main functionalities that other companies have, they rolled it out too soon. The program is horrendous. I love how easy it is to store and navigate my files. I used this for business purposes and happy with the cloud.
A Complete Business Cloud Phone System Solution
What users mention about RingCentral See all reviews Getting everything set up was a bit of a crazy day in our office but the customer service throughout the whole thing has been amazing. Worth it for the amazing customer service. Overall, this is solid system that is improving every year. I would like to see the mobile app experience more refined but it's a nice VOIP for the money. Ease of use could be improved but I have had great quality calls using this software. I have it on my cell phone and desktop so I can utilize it wherever I am.
Online helpdesk system and customer service software
What users mention about Freshdesk See all reviews We didnt have any negative experience with the software on web platform but mobile app notifications are terrible and it doesn't get delivered instantly. Also the support was excellent, I needed some assistance and I worked with the same person through the whole process, which was great. She followed up with me until my problem was resolved. My overall experience has been outstanding. Freshdesk provides quick, efficient,solutions so I can keep my customers happy which in turn keeps me happy.
Intuitive cloud contact center software solution
All-in-one Contact Center Software
Communication solution for call management & distribution
Call & Contact Center Software Focus Contact Center
Auto dialers for lead generation & telemarketing
Omnichannel Cloud Contact Center Solutions
Inbound, outbound & blended cloud contact center
All-in-one predictive dialer & inbound call center solution
What users mention about CallTools See all reviews Great price, high quality phone calls, call recording, easy to use. It's like mojo dialer and callrail built into one only the price is better and you can send and receive calls, texts, voicemails. Great Solution, Integrates with most CRM tools and helps churn out calls with a predictive dialer. Helps streamline the process of calling, without servers and hardware. Great support from my account manager, and rep at Tech Support. Very happy with CallTools.
Contact center for high volume sales and customer service
Cloud-based call center solution for SMBs
What users mention about ChaseData See all reviews Countless hours of manual work saved (operationally and reporting); better comprehension of Dialer solution across all business users; ability to make decisions and improve on the fly. The ease and simplicity of the user interface for my call center reps is superb, I really like the ability to run multiple data lists simutaneously and the multiple caller ID feature. For a company to be able to offer all this and be one of the most cost effective solutions out there is truly a blessing for call centers.
Web-based predictive dialer for efficient outbound calling
Predictive dialer solution for call centers
Complete multi-channel cloud contact center solution
What users mention about Autom8 Enterprise See all reviews I want to thank Autom8 for its wonderful customer service and performance. With this incredible software now I can make more contacts and generate more sales. We recommend Autom8 as the best auto dialer for all the distributed call centers because it's most affordable, flexible and provides hassle free installation with zero investment. I genuinely cant pick any flaws, if there are ever any weaknesses i feel it will be in the customer service as the software is 10/10.
Omnichannel contact management with compliance
Cloud Call Center Solutions
What users mention about 3CLogic See all reviews The best! really great product easy to use with a amazing staff behind it for customer support. Tech support rarely fixes issues with their software, and when they get frustrated trying, they blame the customer and say it's our problem and not their fault. The 3CLogic system is very user-friendly and functional. Our case manager has been wonderful going through everything with us, helping us understand how to best use the system to our advantage.
Cloud-based outbound call center software
Beautiful Contact Center Solution - Omnichannel - All in One
Voice broadcasting platform for political campaigns & more
Scalable cloud contact center for telemarketing needs
Cloud-based dialer & CRM solution
Cloud-based call center solution
Call center solution for streamlining virtual telephony
Unified fax, SMS, email & voice communication platform
Omnichannel cloud call center software
What users mention about Bright Pattern See all reviews I could have have accomplished this with out the creativity and expertise of the support staff, they are very knowledgeable about their product and very willing to help with solutions. We have seen a significant reduction in issues submitted from the field and when we do have issues the Bright Pattern team is fantastic in helping us get to a resolution quickly. BrightPattern has a true Omni-Channel call center solution which is very flexible. Customer representative and the engineers at BP are great to work with and extremely helpful.
Omnichannel contact center management
What users mention about XCALLY See all reviews The existing omni-channel function is great, but I was impressed that you could use CallySquare to create a new solution. When doing multi-tenant customer support, it is a bit confusing when the number of queues increases, as there are places where it is difficult to visually identify which tenants (queues) are accessed. The team is really reactive and ready to help. The price is really interesting when you look about all the functionnality included on.
Cloud contact and call center software
What users mention about Five9 See all reviews One of the best feature of this software is that it allows you to download a plug-in to your browser, so that way one can multitask will effectively helping customers. Each time customer service was contacted, no matter the issue, we were always told it was user error, computer error, or internet error. Agent use is wonderful once it gets all the quirks down. Supervisor app is wonderful for call tracking, recording, time management, client tracking.
Awarded Outbound Contact Center Software (24/7 U.S. Support)
What users mention about Ytel Platform See all reviews Ytel is a good system to use when quality is not what matters. If you´re looking to call more contacts rather than have quality calls, this is the best dialer system to use i guess. Their support is awful and will blame every issue on your network or computers even before they know any details on your pc or connection. Calls get crossed with other lines sometimes. Unfortunately, we had to continuously log in and out of the application in order for the system to update any calls blocked. This was annoying at times.
Open source call center software with predictive dialer
What users mention about VICIdial See all reviews No sure if it was because of our network speed or if the program struggled to manage to many requests at once, but when toggling between different reporting functions delayed. The thing that makes Vicidial so amazing is that it is open source so you can make changes or have access to the database. And the constant adding of new features is amazing. What i love about this Vicidial is that its free, which sometimes seems too good to be true. Scaling the deployments is far more easier than one can imagine.
Cloud based auto dialer & lead management platform
Call center CRM-integrated software
Lead Management for Call Centers and Sales Teams
Cloud Contact Center & Inside Sales Software for Salesforce
What users mention about NewVoiceMedia See all reviews Great Support that is always attentive and is intent on resolving your issue and ensuring you are satisfied. I am responsible for training the sales team and Customer support representative was especially helpful providing the required information to enable our team to have the best possible start. Great Product and extremely helpful delivery and after care from customer support.
Modern Phone System for customer support & sales
Telephony and call center app
What users mention about CallFire See all reviews It has been a great help for my business to generate more revenue with better quality and low maintenance problems. I set up CallFire and got fantastic results from the first time I used it. I love the option of transferring to a live person, too. Of course this does a great job at making robo call campaigns; easy, quick and very effective.
Outbound call campaign software for teams
Sales dialing cloud-based solution
Sales dialer with voice intelligence technology
Intelligent sales call handling with native CRM integration
Sell More with an AI System of Growth
What users mention about InsideSales See all reviews In my role I have metrics to hit using ISDC, and when i'm unable to do that because of functionality problems it is frustrating. I enjoyed how quickly this organization added features to their Playbooks product. They make it easy to reach out with suggestions of how they can do better. Ability to stay on top of prospects and easily identify who to target and when, with relevant information. The tool allows me to efficiently reach my prospective customers.
VOIP Predictive Dialer | Call Center Predictive Dialer | Hosted Predictive Dialer
Predictive dialer software for enterprise call centers
Omni-channel cloud contact center
What users mention about Connect First See all reviews Overall the support and reporting data is what keeps me loyal to Connect First. They are an amazing company with wonderful employees. Connect First is supported by a quality team of customer service professionals, who have taken the time to help resolve each issue I have come across. The platform can be buggy at times and crash or have trouble loading. In addition while there is a lot of reporting, there is still more that could be created.
The Deskforce solution for boosting agent performance
What users mention about Predictive Dialer See all reviews The price is fair, the quality is excellent, and i even got them to integrate the Dialer system to my Sugar CRM at no extra fee, and that's really nice. Good luck guys and thanks again. As for VFM...the best there is in the field, and believe me, I checked. The calls quality is good most of the time, better than the other providers, thats for sure. This company have a great product with great customer support. The software is friendly and good people are behind it.
Predictive Call Center, Voice and Text Broadcasting app
What users mention about CallHub See all reviews It is easy to set up, compatible with nationbuilder and your customer service is helpful, effective and friendly. CallHub is the best solutions I have used up to now for my communication campaigns. I will keep using and do recommend strongly. I like that it is easy to use the site. It is user-friendly, and the customer support is great.
Hosted predictive dialer & integrated PBX phone system
Telemarketing Campaign Management SaaS for telesales teams
Communication management solution
API-based contact center tool with real & virtual agents
Omni-channel communications management and call tracking
Cloud-based CRM software for contact center agents
Omni-channel customer service platform
Gladly is a Cloud-based customer service platform
Callback services and alternatives to waiting on hold
Multi-channel customer relations management platform
Cloud contact center & PBX
Contact center management solution
Your extended call centre