XenCALL Features

XenCALL

Predictive dialer and CRM for call centers.

4.13/5 (16 reviews)

XenCALL Feature Summary

  • ACD (Automatic Call Distribution)
  • API Capabilites
  • Blended Inbound/Outbound Dialing
  • CRM Built In
  • Call Recording
  • Caller ID Proximity Matching
  • Dispositions and Queues
  • Dynamic Call Scripts
  • FCC/FTC Compliance
  • Google Integration (Calendar/Gmail/Maps)
  • IVRs (Interactive Voice Response)
  • Instant Messaging
  • Lead Targeting
  • Live Sales-Floor Monitoring
  • Live Transfers
  • Reporting and Analytics
  • Secure Encryption and Firewall
  • Third-Party Lead Posting/Verification

Competitor Feature Comparison

360 Degree Feedback
A/B Testing
API
Access Control
Accounting Integration
Activity Dashboard
Activity Management
Activity Tracking
Answering Machine Detection
Appointment Management
Assessment Management
Auto-Dialer
Automated Sales
Automatic Call Distribution
Automatic Lead Distribution
Automatic Notifications
CRM Integration
Calendar Management
Calendar Sync with Google
Call Center Management
Call Disposition
Call List Management
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Tracking
Call Transfer
Callback Scheduling
Caller ID
Campaign Planning
Chat
Communications Calendar
Computer Telephony Integration
Contact Database
Contact Management
Customizable Branding
Data Import/Export
Email Integration
Email Notifications
Email Templates
Employee Management
Follow-up Scheduling
Geographic Maps
HIPAA Compliance
IVR / Voice Recognition
Lead Distribution
Monitoring
Multi-Campaign
Payroll Management
Performance Reports
Predictive Dialer
Prioritizing
Productivity Reporting
Reporting & Statistics
SSL Security
Scheduled Reporting
Secure Data Storage
Secure Login
Third Party Integration
Visual Analytics
Voice Mail
Visit WebsiteCompare App
360 Degree Feedback
A/B Testing
API
Access Control
Accounting Integration
Activity Dashboard
Activity Management
Activity Tracking
Answering Machine Detection
Appointment Management
Assessment Management
Auto-Dialer
Automated Sales
Automatic Call Distribution
Automatic Lead Distribution
Automatic Notifications
CRM Integration
Calendar Management
Calendar Sync with Google
Call Center Management
Call Disposition
Call List Management
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Tracking
Call Transfer
Callback Scheduling
Caller ID
Campaign Planning
Chat
Communications Calendar
Computer Telephony Integration
Contact Database
Contact Management
Customizable Branding
Data Import/Export
Email Integration
Email Notifications
Email Templates
Employee Management
Follow-up Scheduling
Geographic Maps
HIPAA Compliance
IVR / Voice Recognition
Lead Distribution
Monitoring
Multi-Campaign
Payroll Management
Performance Reports
Predictive Dialer
Prioritizing
Productivity Reporting
Reporting & Statistics
SSL Security
Scheduled Reporting
Secure Data Storage
Secure Login
Third Party Integration
Visual Analytics
Voice Mail
Visit WebsiteCompare App
360 Degree Feedback
A/B Testing
API
Access Control
Accounting Integration
Activity Dashboard
Activity Management
Activity Tracking
Answering Machine Detection
Appointment Management
Assessment Management
Auto-Dialer
Automated Sales
Automatic Call Distribution
Automatic Lead Distribution
Automatic Notifications
CRM Integration
Calendar Management
Calendar Sync with Google
Call Center Management
Call Disposition
Call List Management
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Tracking
Call Transfer
Callback Scheduling
Caller ID
Campaign Planning
Chat
Communications Calendar
Computer Telephony Integration
Contact Database
Contact Management
Customizable Branding
Data Import/Export
Email Integration
Email Notifications
Email Templates
Employee Management
Follow-up Scheduling
Geographic Maps
HIPAA Compliance
IVR / Voice Recognition
Lead Distribution
Monitoring
Multi-Campaign
Payroll Management
Performance Reports
Predictive Dialer
Prioritizing
Productivity Reporting
Reporting & Statistics
SSL Security
Scheduled Reporting
Secure Data Storage
Secure Login
Third Party Integration
Visual Analytics
Voice Mail
Visit WebsiteCompare App

XenCALL Feature Reviews

13 reviewers had the following to say about XenCALL's features:

Al Durrant

Friendly UI, Great Customer Service, Lots of Reports, Easy to Integrate with Lead Vendors

2019-11-20

It saves a substantial amount of time over other dialers for integrating with 3rd party lead and call campaigns as well as your own call campaigns.

Pros

I love how easy this platform is to integrate for 3rd party lead posting, how easy it is to purchase and replace DIDs, and I love how easy it is to create and Inbound IVR.

Cons

The cost isn't idea for a start up......

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tiffany Poe

Shutdown for 2nd day in a row

2020-06-30

I explained to them over and over that I don't want to ring multiple leads at the same time. Yet, that was the case.

Pros

I like the team when I set it up; they seemed nice and knowledgable.

Cons

I would want screen monitoring for training ideally- Customer support isn't good.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

1/10
Source: Capterra
Helpful?   Yes   No
Read more
George Gonzalez-Rivas

Xencall is the best tool for a small operation to use in bulk outbound cold calling.

2018-08-06

Xen call really hits the sweet spot when you consider call volume per cost. It's not as slick as Connect and Sell or Monster Connect for outbound calling -- but it's FAR more affordable and can serve as a learning platform or low-budget solution. Frankly, with 5+ callers the predictive dialing tool should keep you very busy with no downtime. If you only have one or two callers it's less efficient becuase it won't dial while you are actually connected.

Pros

It has a lot of powerful features such as predictive dialing that will minimize your wait time and connect more calls faster (essentially dialing probabilistically in parallel and adjusting to hit a small abandonment rate like 2% or so).

Cons

It's really a fast cold calling solution, not a multi-touch outreach tool.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Jillian Wallace

cheaper than our phone bill and able to allow for maximizing our time and resources

2019-03-09

Our relationship with Xen has been great. It immediately impacted our business in a positive way and continues to be our preferred auto dialer. We love Xen and the best part is that it is cheaper than our telephone provider was.

Pros

It enables us to compile real results from our different lead sources in a snap and eliminates wasted time calling numbers that are disconnected and prioritize non pick ups properly to maximize our time on the phone with clients, monitor employees results, and call back opportunities.

Cons

If you need help, and we do often because we are most likely not as savvy as the average client of theirs, they have a limit on how long they can help you over the phone.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Consumer Goods company, 1-10 employees)

An Excellent Platform

2019-03-09

I'm able to process leads much more efficiently so that I can get to the real people I need to be talking to quickly.

Pros

I have used dialing platforms for years and this is by far the most efficient in terms of the amount of contacts I can make in the least amount of time

Cons

Very little wait time on the phone and knowledgable people were able to show me what I wanted to do very quickly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jake Washburn

Extremely Difficult to Use and Poor Customer Service

2019-05-03

One of their customer success team members called me to discuss my feedback and said that what I ordered is a self-service platform, yet there are mixed messages.

Pros

XenCall does have some nice advertised features such as multiple users and multiple dialing lines.

Cons

The user interface is very difficult to use even after I watched the self service videos and read through the guides multiple times.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Kaleb Cline

Pure User Friendly

2018-01-18

Working with support staff was a breeze he was very professional and precise with my questions and getting me the information I needed when I asked.

Pros

To running up to the minute reports on your agents and leads.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Alexandre Mc Kinnon

Xencall define technical cluelessness

2018-11-07

My account manager called me for the first time after 2 weeks into the problem, just because I threatened to file a complaint to Better Business Bureau (BBB), which I will. 1 week later, still not the shadow of a resolution, not an email nothing.

Pros

Nice features (if they would work) Easy to use Some dedicated tech supports lvl 1.

Cons

Many basic features started to disappear, like call backs, I lost 2 weeks of prod. Still unresolved

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

1/10
Source: Software Advice
Helpful?   Yes   No
Read more
Greg Parris

XenCALL is great for new users who aren't great with managing dialers

2020-04-20

Very easy to use, worked great while we used it, but we needed something more flexible and powerful

Pros

The best part about XenCALL is the ease of use for the managers and the dialers. The interface is extremely simple and easy to navigate for new users.

Cons

The ability to customize your set up is very limited

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael Montes

XenCall is Great for cold calling teams

2019-02-28

Pros

Super efficient platform that can dial a ridiculous amount of prospects. You can listen in on the agent's conversations, distribute leads/prospects. Pretty neat stuff

Cons

They do have good support that helps, but it was more difficult than I wanted it to be.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Rick Cannon

Great product

2019-03-08

Pros

I have used Xencall for 7 years. The customer service is 2nd to none. The performance of the system exceeds all the competition, and I have tested all of them. Downtime is practically nonexistant.

Cons

There are no cons. Easy to use, great performance.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Oscar Lomeli

Great software to start with if its your first time!

2019-03-09

I give them 2 thumbs up, great work on the software, im sure there is going to be more updates to come, looking to continue working with you guys for a long time!

Pros

It was our 3rd or 4th attempt to use a dialing software to make our calls in the business line we are in, I had tried others for being cheaper but so were their results, i like the features the program has to track everything from agent logins,wrap-up times,breaks, lunches, and much more. Also the speed of the dialer is a plus, very good! Its all you need to run a callcenter and get agents taking calls. I should have started here long ago.

Cons

I have nothing to say here! lol everything is A-OK!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Paul Rice

MOST BANG FOR THE BUCK !!!! Hands down the most comprehensively package dialer/ crm setup

2015-09-18

Then after setting up for the free trial and getting acclimated to the different processes, I ran into call quality issues so i called their support desk. The person that answered the phone name, Dade, was phenomenal.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more