XenCALL Features

XenCALL

Predictive dialer CRM with VoIP for call centers.

4.0/5 (5 reviews)

XenCALL Feature Summary

  • ACD (Automatic Call Distribution)
  • API Capabilites
  • Blended Inbound/Outbound Dialing
  • Call Recording
  • Caller ID Proximity Matching
  • CRM Built In
  • Dispositions and Queues
  • Dynamic Call Scripts
  • FCC/FTC Compliance
  • Google Integration (Calendar/Gmail/Maps)
  • Instant Messaging
  • IVRs (Interactive Voice Response)
  • Lead Targeting
  • Live Sales-Floor Monitoring
  • Live Transfers
  • Reporting and Analytics
  • Secure Encryption and Firewall
  • Third-Party Lead Posting/Verification

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Competitor Feature Comparison

XenCALL Feature Reviews

3 reviewers had the following to say about XenCALL's features:

Kaleb Cline

Pure User Friendly

2018-01-18

The training that you go through is very in depth and the representatives made learning how to use this predictive dialer very easy.

Pros

To running up to the minute reports on your agents and leads.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
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George Gonzalez-Rivas

Xencall is the best tool for a small operation to use in bulk outbound cold calling.

2018-08-06

Xen call really hits the sweet spot when you consider call volume per cost. It's not as slick as Connect and Sell or Monster Connect for outbound calling -- but it's FAR more affordable and can serve as a learning platform or low-budget solution. Frankly, with 5+ callers the predictive dialing tool should keep you very busy with no downtime. If you only have one or two callers it's less efficient becuase it won't dial while you are actually connected.

Pros

It has a lot of powerful features such as predictive dialing that will minimize your wait time and connect more calls faster (essentially dialing probabilistically in parallel and adjusting to hit a small abandonment rate like 2% or so). Manager features are strong and it's better than most small tools at supervising sales performance. Many features, such as auto call recording, are all standard in the basic offering.

Cons

It's really a fast cold calling solution, not a multi-touch outreach tool.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Alexandre Mc Kinnon

Xencall define technical cluelessness

2018-11-07

My account manager called me for the first time after 2 weeks into the problem, just because I threatened to file a complaint to Better Business Bureau (BBB), which I will. 1 week later, still not the shadow of a resolution, not an email nothing.

Pros

Nice features (if they would work) Easy to use Some dedicated tech supports lvl 1.

Cons

Many basic features started to disappear, like call backs, I lost 2 weeks of prod. Still unresolved

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

1/10
Source: Software Advice
Helpful?   Yes   No
Read more