Xperience Features

Xperience

Cloud-based contact center solution

5.0/5 (1 review)

Xperience Feature Summary

  • Customer accounts
  • Customer database
  • Self service portal
  • Help desk
  • Shared contacts
  • Voicemail
  • Workflow management
  • Automated scheduling
  • Call monitoring
  • Call Center management
  • Campaign analysis
  • Call Scripting
  • Progressive dialing
  • Auto-Dialer
  • Live chat
  • Sales Orders
  • Security auditing

Customer Service & Support Feature Comparison

Most popular features of all Customer Service & Support apps

API (185 other apps)
Activity Dashboard (92 other apps)
Automatic Notifications (91 other apps)
CRM Integration (78 other apps)
Chat (171 other apps)
Contact History (73 other apps)
Customizable Branding (91 other apps)
Email Integration (83 other apps)
Instant Messaging (89 other apps)
Knowledge Base Management (90 other apps)
Monitoring (90 other apps)
Multi-Channel Communication (85 other apps)
Prioritizing (63 other apps)
Real Time Monitoring (66 other apps)
Reporting & Statistics (107 other apps)
Social Media Integration (79 other apps)
Support Ticket Management (66 other apps)
Surveys & Feedback (80 other apps)
Third Party Integration (112 other apps)
Workflow Management (74 other apps)

Competitor Feature Comparison

API
Access Control
Activity Dashboard
Activity Tracking
Archiving & Retention
Assignment Management
Audit Trail
Auditing
Authentication
Auto-Dialer
Automated Scheduling
Automatic Notifications
CRM Integration
Call Center Management
Call Monitoring
Call Recording
Call Routing
Call Scripting
Campaign Analysis
Chat
Collaboration Tools
Collaborative Workspace
Configurable Workflow
Contact History
Custom Fields
Custom Forms
Customer Accounts
Customer Activity Reporting
Customer Database
Customer Experience Management
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Disaster Recovery
Email Integration
Email Notifications
Email Templates
Email Tracking
Employee Self Service
Escalation Management
Event Triggered Actions
Feedback Collection
Feedback Management
Help Desk Management
IVR / Voice Recognition
Instant Messaging
Issue Management
Issue Tracking
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Location
Multiple User Accounts
Online Forums
Performance Reports
Permission Management
Prioritizing
Progressive Dialing
Projections
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Updates
Reporting & Statistics
Role Management
Rules-Based Workflow
SLA Management
SMS Integration
SSL Security
Sales Orders
Security Auditing
Self Service Portal
Single Sign On
Social Media Integration
Status Tracking
Support Ticket Tracking
Surveys & Feedback
Tagging
Third Party Integration
Timer
Two-Factor Authentication
Voice Mail
Web Forms
Widgets
Workflow Management
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API
Access Control
Activity Dashboard
Activity Tracking
Archiving & Retention
Assignment Management
Audit Trail
Auditing
Authentication
Auto-Dialer
Automated Scheduling
Automatic Notifications
CRM Integration
Call Center Management
Call Monitoring
Call Recording
Call Routing
Call Scripting
Campaign Analysis
Chat
Collaboration Tools
Collaborative Workspace
Configurable Workflow
Contact History
Custom Fields
Custom Forms
Customer Accounts
Customer Activity Reporting
Customer Database
Customer Experience Management
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Disaster Recovery
Email Integration
Email Notifications
Email Templates
Email Tracking
Employee Self Service
Escalation Management
Event Triggered Actions
Feedback Collection
Feedback Management
Help Desk Management
IVR / Voice Recognition
Instant Messaging
Issue Management
Issue Tracking
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Location
Multiple User Accounts
Online Forums
Performance Reports
Permission Management
Prioritizing
Progressive Dialing
Projections
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Updates
Reporting & Statistics
Role Management
Rules-Based Workflow
SLA Management
SMS Integration
SSL Security
Sales Orders
Security Auditing
Self Service Portal
Single Sign On
Social Media Integration
Status Tracking
Support Ticket Tracking
Surveys & Feedback
Tagging
Third Party Integration
Timer
Two-Factor Authentication
Voice Mail
Web Forms
Widgets
Workflow Management
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API
Access Control
Activity Dashboard
Activity Tracking
Archiving & Retention
Assignment Management
Audit Trail
Auditing
Authentication
Auto-Dialer
Automated Scheduling
Automatic Notifications
CRM Integration
Call Center Management
Call Monitoring
Call Recording
Call Routing
Call Scripting
Campaign Analysis
Chat
Collaboration Tools
Collaborative Workspace
Configurable Workflow
Contact History
Custom Fields
Custom Forms
Customer Accounts
Customer Activity Reporting
Customer Database
Customer Experience Management
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Disaster Recovery
Email Integration
Email Notifications
Email Templates
Email Tracking
Employee Self Service
Escalation Management
Event Triggered Actions
Feedback Collection
Feedback Management
Help Desk Management
IVR / Voice Recognition
Instant Messaging
Issue Management
Issue Tracking
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Location
Multiple User Accounts
Online Forums
Performance Reports
Permission Management
Prioritizing
Progressive Dialing
Projections
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Updates
Reporting & Statistics
Role Management
Rules-Based Workflow
SLA Management
SMS Integration
SSL Security
Sales Orders
Security Auditing
Self Service Portal
Single Sign On
Social Media Integration
Status Tracking
Support Ticket Tracking
Surveys & Feedback
Tagging
Third Party Integration
Timer
Two-Factor Authentication
Voice Mail
Web Forms
Widgets
Workflow Management
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Xperience Feature Reviews

1 reviewers had the following to say about Xperience's features:

Jesus Aguado

Amazing tool

2016-11-22

We are working in outbound proyects. Easy and fast.

Pros

Great outbound system

Cons

Inbound campains need full version

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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