Xperience Features

Xperience

Cloud-based contact center solution

5.0/5 (1 review)

Competitor Feature Comparison

API
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Appointment Management
Audit Management
Auto-Dialer
Auto-Responders
Automated Routing
Automated Scheduling
Automatic Call Distribution
Blended Call Center
CRM
Call Center Management
Call Logging
Call Monitoring
Call Recording
Call Scripting
Campaign Analytics
Campaign Management
Canned Responses
Chat/Messaging
Chatbot
Collaboration Tools
Communication Management
Computer Telephony Integration
Configurable Workflow
Customer Accounts
Customer Database
Customer Experience Management
Customer Segmentation
Customizable Branding
Customizable Fields
Dashboard
Data Import/Export
Email Management
Employee Self Service
Feedback Management
File Sharing
Help Desk Management
IVR / Voice Recognition
Inbound Call Center
Knowledge Base Management
Live Chat
Manual Dialer
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Management
Offline Form
Outbound Call Center
Performance Management
Performance Metrics
Predictive Dialer
Prioritization
Proactive Chat
Progressive Dialer
Projections
Queue Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-Time Chat
Real-time Consumer-facing Chat
Reporting & Statistics
Reporting/Analytics
SMS Messaging
Sales Orders
Screen Sharing
Search/Filter
Security Auditing
Self Service Portal
Sentiment Analysis
Service Level Agreement (SLA) Management
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integrations
Transcripts/Chat History
Transfers/Routing
Virtual Assistant
Voice Mail
Workflow Management
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API
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Appointment Management
Audit Management
Auto-Dialer
Auto-Responders
Automated Routing
Automated Scheduling
Automatic Call Distribution
Blended Call Center
CRM
Call Center Management
Call Logging
Call Monitoring
Call Recording
Call Scripting
Campaign Analytics
Campaign Management
Canned Responses
Chat/Messaging
Chatbot
Collaboration Tools
Communication Management
Computer Telephony Integration
Configurable Workflow
Customer Accounts
Customer Database
Customer Experience Management
Customer Segmentation
Customizable Branding
Customizable Fields
Dashboard
Data Import/Export
Email Management
Employee Self Service
Feedback Management
File Sharing
Help Desk Management
IVR / Voice Recognition
Inbound Call Center
Knowledge Base Management
Live Chat
Manual Dialer
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Management
Offline Form
Outbound Call Center
Performance Management
Performance Metrics
Predictive Dialer
Prioritization
Proactive Chat
Progressive Dialer
Projections
Queue Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-Time Chat
Real-time Consumer-facing Chat
Reporting & Statistics
Reporting/Analytics
SMS Messaging
Sales Orders
Screen Sharing
Search/Filter
Security Auditing
Self Service Portal
Sentiment Analysis
Service Level Agreement (SLA) Management
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integrations
Transcripts/Chat History
Transfers/Routing
Virtual Assistant
Voice Mail
Workflow Management
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API
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Appointment Management
Audit Management
Auto-Dialer
Auto-Responders
Automated Routing
Automated Scheduling
Automatic Call Distribution
Blended Call Center
CRM
Call Center Management
Call Logging
Call Monitoring
Call Recording
Call Scripting
Campaign Analytics
Campaign Management
Canned Responses
Chat/Messaging
Chatbot
Collaboration Tools
Communication Management
Computer Telephony Integration
Configurable Workflow
Customer Accounts
Customer Database
Customer Experience Management
Customer Segmentation
Customizable Branding
Customizable Fields
Dashboard
Data Import/Export
Email Management
Employee Self Service
Feedback Management
File Sharing
Help Desk Management
IVR / Voice Recognition
Inbound Call Center
Knowledge Base Management
Live Chat
Manual Dialer
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Management
Offline Form
Outbound Call Center
Performance Management
Performance Metrics
Predictive Dialer
Prioritization
Proactive Chat
Progressive Dialer
Projections
Queue Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-Time Chat
Real-time Consumer-facing Chat
Reporting & Statistics
Reporting/Analytics
SMS Messaging
Sales Orders
Screen Sharing
Search/Filter
Security Auditing
Self Service Portal
Sentiment Analysis
Service Level Agreement (SLA) Management
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integrations
Transcripts/Chat History
Transfers/Routing
Virtual Assistant
Voice Mail
Workflow Management
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Xperience Feature Reviews

1 reviewers had the following to say about Xperience's features:

Jesus A.

Amazing tool

2016-11-22

We are working in outbound proyects. Easy and fast.

Pros

Great outbound system

Cons

Inbound campains need full version

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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