Zendesk vs Autotask Comparison Chart

 

Zendesk Reviews

Zendesk

Cloud customer service software
269 reviews
Learn more

Overview

Platforms supported

Web based
iPhone app
Android app
Windows Phone app

Typical Customers

Freelancers
Small Businesses
Mid-size Business
Enterprise

Support

Phone support
Online support
Knowledge base
Video tutorials

Screenshots

View 6 more

Pricing

Starting from

1.00/month

Free trial available
No credit card required
Freemium account
Subscription based
View pricing plans

Reviews

Overall rating

269 user reviews

Ease of use

Value for money

Customer support

Last review

8th of June

Vendor responds to reviews?

No

View all reviews

Features

Chat
Custom Fields
Customizable Reporting
Knowledge Base
Macros
Online Forums
Learn more

Integrations

BigCommerce
Bitium
Desk.com
Facebook
Freshdesk
Google Analytics
Highrise CRM
JIRA Software
Joomla
Magento
MailChimp
Microsoft Dynamics CRM
Salesforce Sales Cloud
Shopify
SugarCRM
Twitter
Wordpress
Zapier
Zendesk
Zoho CRM
Total integrations 196
View all

Security

Certifications

Cloud Security Alliance (CSA) Cloud Controls Matrix (CCM)
HIPAA Business Associate Agreement (BAA)
ISO 27001/27002
SOC 2

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
Learn more

Alternatives

Desk.com Reviews

Desk.com

Online Customer Support Software & Helpdesk Solution
20 reviews
Freshdesk Reviews

Freshdesk

Online Customer Support Software & Helpdesk Solution
43 reviews
Freshservice ServiceDesk Reviews

Freshservice ServiceDesk

A complete IT Service Management Tool for your Business
6 reviews

Social media following

   53,127

  68,535 


Zendesk Reviews

Zendesk

Cloud customer service software
269 reviews Learn more

 

Autotask Reviews

Autotask

IT Business Management Software Platform
4 reviews
Learn more

Overview

Platforms supported

Web based
iPhone app
Android app
Windows Phone app

Typical Customers

Freelancers
Small Businesses
Mid-size Business
Enterprise

Support

Phone support
Online support
Knowledge base
Video tutorials

Screenshots

View 4 more

Pricing

Starting from

No information available

Free trial available
No credit card required
Freemium account
Subscription based
View pricing plans

Reviews

Overall rating

4 user reviews

Ease of use

Value for money

Customer support

Last review

7th of December, 2011

Vendor responds to reviews?

No

View all reviews

Features

Chat
Custom Fields
Customizable Reporting
Knowledge Base
Macros
Online Forums
Learn more

Integrations

BigCommerce
Bitium
Desk.com
Facebook
Freshdesk
Google Analytics
Highrise CRM
JIRA Software
Joomla
Magento
MailChimp
Microsoft Dynamics CRM
Salesforce Sales Cloud
Shopify
SugarCRM
Twitter
Wordpress
Zapier
Zendesk
Zoho CRM
Total integrations 23
View all

Security

Certifications

Cloud Security Alliance (CSA) Cloud Controls Matrix (CCM)
HIPAA Business Associate Agreement (BAA)
ISO 27001/27002
SOC 2

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
Learn more

Alternatives

FinancialForce PSA Reviews

FinancialForce PSA

Professional Services Automation (PSA) App for Salesforce
0 reviews
Projector PSA Reviews

Projector PSA

Professional Services Automation Software
3 reviews
Atera Reviews

Atera

All-in-One SaaS for MSPs and IT Support Companies
31 reviews

Social media following

   13,823

  14,486 


Autotask Reviews

Autotask

IT Business Management Software Platform
4 reviews Learn more

Recommended because 20 people use this

Desk.com Reviews

Desk.com

Online Customer Support Software & Helpdesk Solution
20 reviews
Visit Website

Overview

Platforms supported

Web based
iPhone app
Android app
Windows Phone app

Typical Customers

Freelancers
Small Businesses
Mid-size Business
Enterprise

Support

Phone support
Online support
Knowledge base
Video tutorials

Screenshots

View 5 more

Pricing

Starting from

20.00/month

Free trial available
No credit card required
Freemium account
Subscription based
View pricing plans

Reviews

Overall rating

20 user reviews

Ease of use

Value for money

Customer support

Last review

18th of September, 2015

Vendor responds to reviews?

No

View all reviews

Features

Chat
Custom Fields
Customizable Reporting
Knowledge Base
Macros
Online Forums
Learn more

Integrations

BigCommerce
Bitium
Desk.com
Facebook
Freshdesk
Google Analytics
Highrise CRM
JIRA Software
Joomla
Magento
MailChimp
Microsoft Dynamics CRM
Salesforce Sales Cloud
Shopify
SugarCRM
Twitter
Wordpress
Zapier
Zendesk
Zoho CRM
Total integrations 63
View all

Security

Certifications

Cloud Security Alliance (CSA) Cloud Controls Matrix (CCM)
HIPAA Business Associate Agreement (BAA)
ISO 27001/27002
SOC 2

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
Learn more

Alternatives

Freshdesk Reviews

Freshdesk

Online Customer Support Software & Helpdesk Solution
43 reviews
Freshservice ServiceDesk Reviews

Freshservice ServiceDesk

A complete IT Service Management Tool for your Business
6 reviews
Zoho Support Reviews

Zoho Support

Customer support help desk software
11 reviews

Social media following

   42,113

  70,756 


Desk.com Reviews

Desk.com

Online Customer Support Software & Helpdesk Solution
20 reviews Visit Website


Save time and effort comparing leading Help Desk and Ticket Management Software tools for small businesses. The table below compares Autotask Pro. and Zendesk. Check out how both product compares looking at product details such as features, pricing, target market and supported languages. Quickly access the latest reviews to compare actual user opinions and ratings. Do not hesitate to click on Visit Website to access a Free Demo or Trial immediately.