Zendesk vs Autotask Comparison Chart

 

Zendesk Reviews

Zendesk

Cloud customer service software
457 reviews
Learn more

Overview

Platforms supported

Web based
iPhone app
Android app
Windows Phone app

Typical Customers

Freelancers
Small Businesses
Mid-size Business
Enterprise

Support

Phone support
Online support
Knowledge base
Video tutorials

Screenshots

View 6 more

Pricing

Starting from

1.00/month

Free trial available
No credit card required
Freemium account
Subscription based
View pricing plans

Reviews

Overall rating

457 user reviews

Ease of use

Value for money

Customer support

Last review

17th of January

Vendor responds to reviews?

No

View all reviews

Features

Chat
Invoices
Knowledge Base
Learn more

Integrations

BigCommerce
Bitium
Capsule
Desk.com
Facebook
Freshdesk
Google Analytics
JIRA Software
Magento
MailChimp
Microsoft Dynamics CRM
Salesforce Sales Cloud
Shopify
Slack
SugarCRM
Twitter
Wordpress
Zapier
Zendesk
Zoho CRM
Total integrations 243
View all

Security

Certifications

Cloud Security Alliance (CSA) Cloud Controls Matrix (CCM)
FIPS 140-2
HIPAA Business Associate Agreement (BAA)
ISO 27001/27002
Payment Card Industry (PCI) Data Security Standards (DSS)
SOC 1/SSAE 16/ISAE 3402
SOC 2
United Kingdom G-Cloud

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
Learn more

Alternatives

Desk.com Reviews

Desk.com

Online Customer Support Software & Helpdesk Solution
111 reviews
HappyFox Reviews

HappyFox

Helpdesk, customer support software
38 reviews
Freshdesk Reviews

Freshdesk

Online Customer Support Software & Helpdesk Solution
170 reviews

Social media following

   60,514

  71,456 


Zendesk Reviews

Zendesk

Cloud customer service software
457 reviews Learn more

 

Autotask Reviews

Autotask

IT Business Management Software Platform
9 reviews
Learn more

Overview

Platforms supported

Web based
iPhone app
Android app
Windows Phone app

Typical Customers

Freelancers
Small Businesses
Mid-size Business
Enterprise

Support

Phone support
Online support
Knowledge base
Video tutorials

Screenshots

View 4 more

Pricing

Starting from

No information available

Free trial available
No credit card required
Freemium account
Subscription based
View pricing plans

Reviews

Overall rating

9 user reviews

Ease of use

Value for money

Customer support

Last review

25th of September, 2016

Vendor responds to reviews?

No

View all reviews

Features

Chat
Invoices
Knowledge Base
Learn more

Integrations

BigCommerce
Bitium
Capsule
Desk.com
Facebook
Freshdesk
Google Analytics
JIRA Software
Magento
MailChimp
Microsoft Dynamics CRM
Salesforce Sales Cloud
Shopify
Slack
SugarCRM
Twitter
Wordpress
Zapier
Zendesk
Zoho CRM
Total integrations 26
View all

Security

Certifications

Cloud Security Alliance (CSA) Cloud Controls Matrix (CCM)
FIPS 140-2
HIPAA Business Associate Agreement (BAA)
ISO 27001/27002
Payment Card Industry (PCI) Data Security Standards (DSS)
SOC 1/SSAE 16/ISAE 3402
SOC 2
United Kingdom G-Cloud

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
Learn more

Alternatives

NetSuite OpenAir Reviews

NetSuite OpenAir

The World's #1 Professional Services Automation Software
2 reviews
Projector PSA Reviews

Projector PSA

Professional Services Automation Software
11 reviews
Freshdesk Reviews

Freshdesk

Online Customer Support Software & Helpdesk Solution
170 reviews

Social media following

   14,129

  15,241 


Autotask Reviews

Autotask

IT Business Management Software Platform
9 reviews Learn more

Recommended because 82 people use this

Freshdesk Reviews

Freshdesk

Online Customer Support Software & Helpdesk Solution
170 reviews
Visit Website

Overview

Platforms supported

Web based
iPhone app
Android app
Windows Phone app

Typical Customers

Freelancers
Small Businesses
Mid-size Business
Enterprise

Support

Phone support
Online support
Knowledge base
Video tutorials

Screenshots

View 8 more

Pricing

Starting from

Free

Free trial available
No credit card required
Freemium account
Subscription based
View pricing plans

Reviews

Overall rating

170 user reviews

Ease of use

Value for money

Customer support

Last review

9th of September, 2016

Vendor responds to reviews?

Yes

View all reviews

Features

Chat
Invoices
Knowledge Base
Learn more

Integrations

BigCommerce
Bitium
Capsule
Desk.com
Facebook
Freshdesk
Google Analytics
JIRA Software
Magento
MailChimp
Microsoft Dynamics CRM
Salesforce Sales Cloud
Shopify
Slack
SugarCRM
Twitter
Wordpress
Zapier
Zendesk
Zoho CRM
Total integrations 122
View all

Security

Certifications

Cloud Security Alliance (CSA) Cloud Controls Matrix (CCM)
FIPS 140-2
HIPAA Business Associate Agreement (BAA)
ISO 27001/27002
Payment Card Industry (PCI) Data Security Standards (DSS)
SOC 1/SSAE 16/ISAE 3402
SOC 2
United Kingdom G-Cloud

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
Learn more

Alternatives

Desk.com Reviews

Desk.com

Online Customer Support Software & Helpdesk Solution
111 reviews
SysAid Reviews

SysAid

One Service Desk. All Essentials.
36 reviews
Freshservice ServiceDesk Reviews

Freshservice ServiceDesk

A complete IT Service Management Tool for your Business
35 reviews

Social media following

   68,048

  18,130 


Freshdesk Reviews

Freshdesk

Online Customer Support Software & Helpdesk Solution
170 reviews Visit Website