Zendesk vs Autotask Comparison Chart

 

Zendesk Reviews

Zendesk

Cloud customer service software
232 reviews
Learn more

Overview

Platforms supported

Web based
iPhone app
Android app
Windows Phone app

Typical Customers

Freelancers
Small Businesses
Mid-size Business
Enterprise

Support

Phone support
Online support
Knowledge base
Video tutorials

Screenshots

View 6 more

Pricing

Starting from

1.00/month

Free trial available
No credit card required
Freemium account
Subscription based
View pricing plans

Reviews

Overall rating

232 user reviews

Ease of use

Value for money

Customer support

Last review

3 days ago

Vendor responds to reviews?

No

View all reviews

Features

API
Absence Management
Billable Hours
CRM Integration
Chat
Custom Fields
Custom User Interface
Customer Analysis
Customizable Reporting
Email Templates
Email Tracking
Enterprise Applications
Import / Export Data
Invoices
Knowledge Base
Macros
Multi-Location
Multiple Format Support
Multiple System Support
Multiple User Accounts
Online Activation
Online Forums
Opportunity Management
Periodic Reporting
Planning Tools
Profitability Analysis
Ratings & Reviews
Real Time Monitoring
Real Time Updates
Review Fields
Rules-Based Workflow
Service Level Management
Software Metrics
Third Party Integration
Ticket Management
Trouble Ticketing
Learn more

Integrations

BigCommerce
Bitium
Desk.com
Drupal
Facebook
Freshdesk
Google Analytics
Highrise CRM
JIRA Software
Magento
MailChimp
Microsoft Dynamics CRM
Salesforce
Shopify
SugarCRM
Twitter
Wordpress
Zapier
Zendesk
Zoho CRM
Total integrations 185
View all

Security

Certifications

Cloud Security Alliance (CSA) Cloud Controls Matrix (CCM)
HIPAA Business Associate Agreement (BAA)
ISO 27001/27002
SOC 2

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
Learn more

Alternatives

Freshdesk Reviews

Freshdesk

Online Customer Support Software & Helpdesk Solution
44 reviews
Desk.com Reviews

Desk.com

Online Customer Support Software & Helpdesk Solution
24 reviews
Freshservice ServiceDesk Reviews

Freshservice ServiceDesk

A complete IT Service Management Tool for your Business
6 reviews

Social media following

   51,536

  67,573 


Zendesk Reviews

Zendesk

Cloud customer service software
232 reviews Learn more

 

Autotask Reviews

Autotask

IT Business Management Software Platform
2 reviews
Learn more

Overview

Platforms supported

Web based
iPhone app
Android app
Windows Phone app

Typical Customers

Freelancers
Small Businesses
Mid-size Business
Enterprise

Support

Phone support
Online support
Knowledge base
Video tutorials

Screenshots

View 4 more

Pricing

Starting from

No information available

Free trial available
No credit card required
Freemium account
Subscription based
View pricing plans

Reviews

Overall rating

2 user reviews

Ease of use

Value for money

Customer support

Last review

7th of December, 2011

Vendor responds to reviews?

No

View all reviews

Features

API
Absence Management
Billable Hours
CRM Integration
Chat
Custom Fields
Custom User Interface
Customer Analysis
Customizable Reporting
Email Templates
Email Tracking
Enterprise Applications
Import / Export Data
Invoices
Knowledge Base
Macros
Multi-Location
Multiple Format Support
Multiple System Support
Multiple User Accounts
Online Activation
Online Forums
Opportunity Management
Periodic Reporting
Planning Tools
Profitability Analysis
Ratings & Reviews
Real Time Monitoring
Real Time Updates
Review Fields
Rules-Based Workflow
Service Level Management
Software Metrics
Third Party Integration
Ticket Management
Trouble Ticketing
Learn more

Integrations

BigCommerce
Bitium
Desk.com
Drupal
Facebook
Freshdesk
Google Analytics
Highrise CRM
JIRA Software
Magento
MailChimp
Microsoft Dynamics CRM
Salesforce
Shopify
SugarCRM
Twitter
Wordpress
Zapier
Zendesk
Zoho CRM
Total integrations 23
View all

Security

Certifications

Cloud Security Alliance (CSA) Cloud Controls Matrix (CCM)
HIPAA Business Associate Agreement (BAA)
ISO 27001/27002
SOC 2

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
Learn more

Alternatives

ConnectWise Reviews

ConnectWise

Business Management Platform for the IT Industry
1 review
Projector PSA Reviews

Projector PSA

Professional Services Automation Software
3 reviews
Atera Reviews

Atera

All-in-One SaaS for MSPs and IT Support Companies
28 reviews

Social media following

   13,689

  14,418 


Autotask Reviews

Autotask

IT Business Management Software Platform
2 reviews Learn more

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



Save time and effort comparing leading Help Desk and Ticket Management Software tools for small businesses. The table below compares Autotask Pro. and Zendesk. Check out how both product compares looking at product details such as features, pricing, target market and supported languages. Quickly access the latest reviews to compare actual user opinions and ratings. Do not hesitate to click on Visit Website to access a Free Demo or Trial immediately.