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Zendesk Suite vs Deskera CRM Comparison

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Overview

Category Leaders

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and...

Deskera CRM lets you proactively manage your prospects, customers, and vendors. Making the right business decision isn't...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

49

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

49

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.4

3.4K

5

4

3

2

1

1.8K

1.1K

282

57

42

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

3.9

15

5

4

3

2

1

8

4

0

0

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
77%
would recommend this app

Pros

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Overall I’m extremely satisfied with Zendesk, It has a lot of great features that helps us provide a great customer support service which is important for a successful business.

Pros

What an automation system, my entire sales team simple loving Deskera CRM it's easy to use functionality and integration with all application is superb and quick.
Their support is also very active and they take great effort to build their community. We got the software specifically for the CRM, but it is also bundled with great Bookeeping and HRM saoos.
They have an almost too good to be true pricing system.

Cons

Tremendously disappointing for a company that sells ticketing software to have such a poor interaction when it comes to using it.
Non-Existent & TERRIBLE Customer Service. You are just a number to them.
If you ever need support from Zendesk then it is horrible.

Cons

Invoices are sent to the customer on the wrong date with a wrong due date. There are also times when an invoice and reminder are not sent to the customer or it goes directly to spam.
It's been affecting our business since it gives a bad impression to our customers.
The only missing feature for us is inbuilt Proposals. Quoting and invoicing is includes with books.
  • Vendor responds to reviews
  • Last review3 days ago
  • Vendor responds to reviews
  • Last review9 months ago

Key features

  • Total features184
  • API
  • Account Alerts
  • Account Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Archiving & Retention
  • Asset Tracking
  • Assignment Management
  • Audit Trail
  • Auto-Responders
  • Automated Routing
  • Automatic Call Distribution
  • Availability Management
  • Batch Communications
  • Blended Call Center
  • CMDB
  • CRM
  • Calendar Sync
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Caller ID
  • Campaign Management
  • Campaign Planning
  • Canned Responses
  • Capacity Management
  • Case Management
  • Cataloging/Categorization
  • Change Management
  • Chat/Messaging
  • Churn Management
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Community Management
  • Complaint Monitoring
  • Computer Telephony Integration
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Creation
  • Content Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Decision Support
  • Discussions/Forums
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • Filtering
  • For Insurance Industry
  • For Startups
  • For iPad Devices
  • Forms Management
  • Full Text Search
  • Gamification
  • Geotargeting
  • Goal Setting/Tracking
  • Group Management
  • Health Score
  • Help Desk Management
  • IVR/Voice Recognition
  • Inbound Call Center
  • Incident Management
  • Interaction Tracking
  • Interactive Content
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Capture
  • Lead Management
  • Lead Qualification
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Marketing Automation
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multiple Scripts
  • Multiple User Accounts
  • Negative Feedback Management
  • Offline Form
  • On-Demand Communications
  • On-Demand Recording
  • Onboarding
  • Online Forums
  • Opportunity Management
  • Outbound Call Center
  • Performance Metrics
  • Personalization
  • Phone Key Input
  • Pipeline Management
  • Predictive Analytics
  • Predictive Dialer
  • Prioritization
  • Proactive Chat
  • Problem Management
  • Procurement Management
  • Progressive Dialer
  • Project Management
  • Quality Assurance
  • Queue Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Recurring Issues
  • Release Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Revenue Management
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Sales Pipeline Management
  • Sales Reports
  • Screen Sharing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Text Analysis
  • Text Editing
  • Text to Speech
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • Usage Tracking/Analytics
  • Video Support
  • Virtual Assistant
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Web-based Deployment
  • Website Visitor Tracking
  • Widgets
  • Win/Loss Analysis
  • Workflow Configuration
  • Workflow Management
  • Total features35
  • API
  • Account Alerts
  • Account Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Archiving & Retention
  • Asset Tracking
  • Assignment Management
  • Audit Trail
  • Auto-Responders
  • Automated Routing
  • Automatic Call Distribution
  • Availability Management
  • Batch Communications
  • Blended Call Center
  • CMDB
  • CRM
  • Calendar Sync
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Caller ID
  • Campaign Management
  • Campaign Planning
  • Canned Responses
  • Capacity Management
  • Case Management
  • Cataloging/Categorization
  • Change Management
  • Chat/Messaging
  • Churn Management
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Community Management
  • Complaint Monitoring
  • Computer Telephony Integration
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Creation
  • Content Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Decision Support
  • Discussions/Forums
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • Filtering
  • For Insurance Industry
  • For Startups
  • For iPad Devices
  • Forms Management
  • Full Text Search
  • Gamification
  • Geotargeting
  • Goal Setting/Tracking
  • Group Management
  • Health Score
  • Help Desk Management
  • IVR/Voice Recognition
  • Inbound Call Center
  • Incident Management
  • Interaction Tracking
  • Interactive Content
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Capture
  • Lead Management
  • Lead Qualification
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Marketing Automation
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multiple Scripts
  • Multiple User Accounts
  • Negative Feedback Management
  • Offline Form
  • On-Demand Communications
  • On-Demand Recording
  • Onboarding
  • Online Forums
  • Opportunity Management
  • Outbound Call Center
  • Performance Metrics
  • Personalization
  • Phone Key Input
  • Pipeline Management
  • Predictive Analytics
  • Predictive Dialer
  • Prioritization
  • Proactive Chat
  • Problem Management
  • Procurement Management
  • Progressive Dialer
  • Project Management
  • Quality Assurance
  • Queue Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Recurring Issues
  • Release Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Revenue Management
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Sales Pipeline Management
  • Sales Reports
  • Screen Sharing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Text Analysis
  • Text Editing
  • Text to Speech
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • Usage Tracking/Analytics
  • Video Support
  • Virtual Assistant
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Web-based Deployment
  • Website Visitor Tracking
  • Widgets
  • Win/Loss Analysis
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations1115
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Intercom
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Total integrations4
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Intercom
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM

User reviews that mention these apps

SM
AvatarImg

Shaik M.

Information Technology and Services, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Zendesk Suite logo

Zendesk Suite

Simple and best software for Chart

Reviewed 5 months ago
Pros

Cost effective and easy to integrate with landing pages

Cons

Lack of functionality like plug in for CRM

RG
AvatarImg

Roger G.

Primary/Secondary Education,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Zendesk Suite logo

Zendesk Suite

ZENDESK HELPFUL

Reviewed 8 years ago
Pros

Zendesk is very flexible with a very intuitive and user-friendly interace.

Cons

Doesn't integrate easily with CRM and spam emails coming through.

DW
AvatarImg

David W.

Restaurants, 1-10 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Zendesk Suite logo

Zendesk Suite

Thinking about using Zendesk? You may want to reconsider.

Reviewed 2 years ago

Very poor. The salesman was supportive and energetic when he signed us up. After we signed a year contract ALL support disappeared. You cannot get anyone on the phone at this company. User interface was basic at best. Make sure to read the fine print in the contract or you will be paying for additional years.

Pros

There was very little to like about this software, It was primitive compared to Zoho which I successfully used for many years.

Cons

Interface was very basic. Seemed light years behind our previous CRM

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Information Technology and Services, 1,001-5,000 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Zendesk Suite logo

Zendesk Suite

A comprehensive and concentrated platform for client service.

Reviewed 3 years ago
Pros

Implementation of Zendesk is very responsive, white labeling service for corporate branding. customer-friendly support service which allows the user to use the different platform such as email, social media.

Cons

The missing function of asset management. A little bit difficult CRM synchronization.

AC
AvatarImg

Alexis C.

Verified reviewer

Information Technology and Services, 1-10 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Zendesk Suite logo

Zendesk Suite

Good support alternative

Reviewed 6 years ago

It is a good support option. You can integrate it with other applications such as your CRM. It is not complicated to use. You can make a good impression while staying organized.

Pros

Intregration with CRM and other apps.

Cons

Maybe the price could be better.

AvatarImg
AvatarImg

Tanuj D.

Verified reviewer

Computer Software, 501-1,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zendesk Suite logo

Zendesk Suite

Good feature packed SAAS CRM system

Reviewed 2 years ago

We implement CRM softwares and solutions for the clients using Zendesk. It is loaded with a lot of features which gives it an edge over major CRM companies. It is quite cheap too so many companies adopt the Zendesk CRM solutions

Pros

Zendesk has many features which makes it a competitor to the big CRM SaaS providers such as Salesforce. Zendesk has many critical features like ticket management, automation tools, data import and export tools, continuous telephony integration etc. These features gives a 360 view of the customers and also helps to manage and convert leads effectively.

Cons

The support team for Zendesk is a little slow as compared to it's competitors. It could take a long time for them to help you in case you get stucked.

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Retail, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

Zendesk Suite logo

Zendesk Suite

A simple tool that lacks some features

Reviewed 4 years ago
Pros

Zendesk's search function allows users to easily find tickets.

Cons

Zendesk is pretty bulky and lacks the intuitiveness that other CRM tools carry.

SS
AvatarImg

Seejal S.

Food & Beverages, 201-500 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Zendesk Suite logo

Zendesk Suite

Excellent ticketing solution

Reviewed 7 months ago

Overall a great tool for management

Pros

Ticketing, prioritizing the issues, great CRM management tool

Cons

Dashboard can be better and more features can be added.

jg
AvatarImg

john g.

Financial Services, 11-50 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Zendesk Suite logo

Zendesk Suite

Customer support on steroids

Reviewed 6 months ago

highly impressed by the CRM and all Zendesk's features

Pros

Ability to provide cross channel support for our growing business is key. CRM keeps our people busy selling. Increased productivity from our team that is measurable.

Cons

so far the features so robust that I can define any challenges

JC
AvatarImg

Jordan C.

Retail, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Zendesk Suite logo

Zendesk Suite

Zopim has limited api functionality for crm connection

Reviewed 4 years ago
Pros

Zopim was easy to implement and the look of the widget for our website looks great. If you are just using this to talk to people who have questions through the zopim dashboard, this is a great tool for you.

Cons

When I tried connecting this through api to our CRM, the data fields and the conversation get mashed together. It makes the conversation messy and difficult to read in the CRM which is why we aren't using it anymore.

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Internet, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Zendesk Suite logo

Zendesk Suite

No harm

Reviewed 4 months ago
Pros

Easy access for CRM management and not difficult to master.

Cons

Integration is tough and not ideal for everyone.

AvatarImg
AvatarImg

Vinayak S.

Banking, 10,001+ employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Zendesk Suite logo

Zendesk Suite

Customer service made easy

Reviewed 3 years ago

Using the expertise of Zendesk to address sales CRM requirements

Pros

Easy customer service solution to offer for your business. The team is very helpful in resolving all your queries

Cons

There is occasionally a long wait time to connect with the team. Pricing can be improved to suit all customers

PR
AvatarImg

Phil R.

Photography, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Zendesk Suite logo

Zendesk Suite

Zendesk is a great tool

Reviewed 18 days ago
Pros

Zendesk CRM is a great solution for a support team.

Cons

The ability to track account-level activity can be cumbersome.

RR
AvatarImg

Robert R.

Telecommunications, 5,001-10,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zendesk Suite logo

Zendesk Suite

Zendesk best CRM Used

Reviewed 4 years ago

Loved Zendesk, I highly recommend it, it is pricey for licenses but worth the price.

Pros

Loved Zendesk, ease of use. Excellent ticketing system, very customize-able, excellent user interface, excellent reporting. Fun to use

Cons

Nothing it was great I highly recommend this CRM. It is a bit pricey for licenses.

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Computer Software, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Zendesk Suite logo

Zendesk Suite

A great solution

Reviewed 2 years ago

communication with our users zendesk is our crm for client support

Pros

A perfect system that helps my team communicate with our clients We use zend desk as a button "support" in our mobile app

Cons

Everyone from our team really likes this soft Zendesk could work on usability Functionality in this soft looks great

CJ
AvatarImg

Chioma J.

Apparel & Fashion, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Zendesk Suite logo

Zendesk Suite

Zendesk Review

Reviewed 2 years ago
Pros

Zendesk is an excellent software option to maximize exceptional CRM services.

Cons

It's a excellent option and haven't experienced any difficulty with the features yet.

AvatarImg
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Jordan C.

Verified reviewer

Information Technology and Services, 1,001-5,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Zendesk Suite logo

Zendesk Suite

Perfect for Ticketing Management

Reviewed 3 years ago
Pros

Zendesk invested a lot in UX/UI to solve Ticket quick and efficiently. Not so many features so User can focus only on Tickets.

Cons

Reporting features : Dashboards are not easy to custom, weak CRM connections, hard to get a 360 Customer overview

ST
AvatarImg

Shanell T.

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Zendesk Suite logo

Zendesk Suite

I like how organized it is and easy to use.

Reviewed 5 years ago
Pros

This is a great app for linking your conversations of questions or complaints with your CRM software. I also like that you don't have to leave your app to go into your CRM. Very convenient.

Cons

I don't like that some of the changes are permanent. For example, once you merge 2 tickets together they can never again be separated. Also once you assign a ticket to someone, it's permanently theirs.

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Internet, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Zendesk Suite logo

Zendesk Suite

One of the best ways to interact with customers

Reviewed 5 years ago
Pros

Zendesk was our number one (and still is) choice for implementing a chat on various websites that we managed for our clients. The functions are elaborative, they display various metrics about the person you are adressing and will program several responses as well. It's simple and very easy to use.

Cons

I would love to see further integration with other platforms perhaps, such as social media and CRM software.

JB
AvatarImg

Jack B.

Real Estate, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zendesk Suite logo

Zendesk Suite

Zendesk is an amazing tool for CRM

Reviewed 4 years ago

Zendesk customer support is fantastic, as you would expect from a CRM company.

Pros

Zendesk is easy and intuitive to use, and provides a great solution for CRM in our real estate business. We have it set up to sync with our internal helpdesk email address and Facebook tickets, and this works seamlessly.

Cons

Nothing - it is a great solution for small companies with a helpdesk system.

BM
AvatarImg

Bea M.

Marketing and Advertising, 501-1,000 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Zendesk Suite logo

Zendesk Suite

Nice ticketing system that allows visibility throughout the team

Reviewed 13 days ago
Pros

A powerful CRM tool that allows multiple people to share tickets and clear workloads.

Cons

Relatively expensive compared to competitors.

AvatarImg
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Palash S.

Verified reviewer

Information Technology and Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Zendesk Suite logo

Zendesk Suite

Best for Starters

Reviewed 8 months ago

Overall experience is fantastic, definitely recommend if your requirement is not high or for limited set of customers

Pros

Simple and elegant quite easy to use and someone with a starter experience in CRM and Service desk should definitely go for Zendesk and once confident based on requirement can make a switch to advanced products in CRM and Ticketing system

Cons

Still quite basic as compared to advanced version in Salesforce Service cloud

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Imran H.

Verified reviewer

Information Technology and Services, 51-200 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Zendesk Suite

All in one helpdesk & CRM solution you'll ever need!

Reviewed 7 months ago
Pros

Zendesk made it so easy to handle any workflow with a customer, maintain internal CRM,

Cons

Zendesk Metrix could use some polishing

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Craig A.

Verified reviewer

Computer Software, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zendesk Suite

A scalable and flexible Support Desk

Reviewed 8 months ago

A great Support solution for our global support organisation with deep integrations with our CRM.

Pros

A highly scalable and feature rich Support desk with excellent market leading capabilities and integration options.

Cons

The platform can be confusing when team members have a lot of tickets in progress at once.

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Anonymous Reviewer

Verified reviewer

51-200 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Zendesk Suite

The standard for customer support - but competitors have emerged

Reviewed 5 years ago

It totally organized the way we track, follow up, and resolve support issues within our company. It is the standard when it comes to support, and blaze the trail for many other systems.

Pros

The standard ticketing systems for easy tracking of support requests. Integrates with the major CRM system.

Cons

Can be very expensive and is not a system that will be changing much is the future. The platform itself is known to be at its "end of life" in terms of platform innovation.