0
This is your compare tray
Apps you want to compare will be listed here. Launch a head to head comparison at any time.
Learn why GetApp is free
Zendesk vs FogBugz Comparison
Add to Compare
Compare similar apps
Jira
Wrike
Bitrix24
Freshdesk
ClickUp
GitHub
Good recommendations?
Overview
Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and...
FogBugz makes it simple to track your projects. It focuses your team on what needs to be done, and brings schedules back...
Video & Screenshots
No videos yet
No screenshots yet
Pricing
Starting from
19
/user
Per month
- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
15
- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
4.4
2.7K
5
4
3
2
1
1,493
958
249
53
36
- Value for money
- Ease of use
- Features
- Customer support
95%
would recommend this appPros
I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
SB
Sophia B.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
LR
Laura R.
Overall I’m extremely satisfied with Zendesk, It has a lot of great features that helps us provide a great customer support service which is important for a successful business.
AR
Anonymous Reviewer
Pros
Not enoughreviews yet
Cons
Tremendously disappointing for a company that sells ticketing software to have such a poor interaction when it comes to using it.
JK
Jeff K.
Non-Existent & TERRIBLE Customer Service. You are just a number to them.
NC
Nicole C.
If you ever need support from Zendesk then it is horrible.
AR
Anonymous Reviewer
Cons
Not enoughreviews yet
Key features
- Total features178
- 360 Degree Feedback
- AB Testing
- API
- Account Alerts
- Account Management
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Appointment Management
- Archiving & Retention
- Asset Tracking
- Assignment Management
- Audit Trail
- Auto-Responders
- Automated Routing
- Automatic Call Distribution
- Availability Management
- Backlog Management
- Batch Communications
- Blended Call Center
- CMDB
- CRM
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Caller ID
- Campaign Management
- Canned Responses
- Capacity Management
- Case Management
- Cataloging/Categorization
- Change Management
- Chat/Messaging
- Churn Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Community Management
- Complaint Monitoring
- Computer Telephony Integration
- Configurable Workflow
- Configuration Management
- Content Creation
- Content Management
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Decision Support
- Discussions / Forums
- Document Storage
- Drag & Drop
- Email Distribution
- Email Management
- Email Templates
- Email Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- Filtering
- For iPad Devices
- Forms Management
- Full Text Search
- Gamification
- Geotargeting
- Health Score
- Help Desk Management
- IVR / Voice Recognition
- Inbound Call Center
- Incident Management
- Interaction Tracking
- Interactive Content
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Scripts
- Multiple User Accounts
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- Onboarding
- Online Forums
- Outbound Call Center
- Performance Metrics
- Personalization
- Phone Key Input
- Predictive Analytics
- Predictive Dialer
- Print Management
- Prioritization
- Proactive Chat
- Problem Management
- Procurement Management
- Progressive Dialer
- Project Management
- Projections
- Quality Assurance
- Queue Management
- Ratings / Reviews
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real-Time Chat
- Real-time Consumer-facing Chat
- Real-time Updates
- Recurring Issues
- Release Management
- Reporting & Statistics
- Revenue Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Screen Sharing
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Text Analysis
- Text Editing
- Text to Speech
- Third Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Usage Tracking/Analytics
- Video Support
- Virtual Assistant
- Voice Customization
- Voice Mail
- Website Visitor Tracking
- Widgets
- Win / Loss Analysis
- Workflow Configuration
- Workflow Management
- Total features5
- 360 Degree Feedback
- AB Testing
- API
- Account Alerts
- Account Management
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Appointment Management
- Archiving & Retention
- Asset Tracking
- Assignment Management
- Audit Trail
- Auto-Responders
- Automated Routing
- Automatic Call Distribution
- Availability Management
- Backlog Management
- Batch Communications
- Blended Call Center
- CMDB
- CRM
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Caller ID
- Campaign Management
- Canned Responses
- Capacity Management
- Case Management
- Cataloging/Categorization
- Change Management
- Chat/Messaging
- Churn Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Community Management
- Complaint Monitoring
- Computer Telephony Integration
- Configurable Workflow
- Configuration Management
- Content Creation
- Content Management
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Decision Support
- Discussions / Forums
- Document Storage
- Drag & Drop
- Email Distribution
- Email Management
- Email Templates
- Email Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- Filtering
- For iPad Devices
- Forms Management
- Full Text Search
- Gamification
- Geotargeting
- Health Score
- Help Desk Management
- IVR / Voice Recognition
- Inbound Call Center
- Incident Management
- Interaction Tracking
- Interactive Content
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Scripts
- Multiple User Accounts
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- Onboarding
- Online Forums
- Outbound Call Center
- Performance Metrics
- Personalization
- Phone Key Input
- Predictive Analytics
- Predictive Dialer
- Print Management
- Prioritization
- Proactive Chat
- Problem Management
- Procurement Management
- Progressive Dialer
- Project Management
- Projections
- Quality Assurance
- Queue Management
- Ratings / Reviews
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real-Time Chat
- Real-time Consumer-facing Chat
- Real-time Updates
- Recurring Issues
- Release Management
- Reporting & Statistics
- Revenue Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Screen Sharing
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Text Analysis
- Text Editing
- Text to Speech
- Third Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Usage Tracking/Analytics
- Video Support
- Virtual Assistant
- Voice Customization
- Voice Mail
- Website Visitor Tracking
- Widgets
- Win / Loss Analysis
- Workflow Configuration
- Workflow Management
Integrations
Alternatives
Explore similar apps
© 2010-2022 GetApp. All Rights Reserved.
GetApp® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.