Zendesk vs Get Satisfaction Comparison Chart

 

Zendesk Reviews

Zendesk

Cloud customer service software
269 reviews
Learn more

Overview

Platforms supported

Web based
iPhone app
Android app
Windows Phone app

Typical Customers

Freelancers
Small Businesses
Mid-size Business
Enterprise

Support

Phone support
Online support
Knowledge base
Video tutorials

Screenshots

View 6 more

Pricing

Starting from

1.00/month

Free trial available
No credit card required
Freemium account
Subscription based
View pricing plans

Reviews

Overall rating

269 user reviews

Ease of use

Value for money

Customer support

Last review

8th of June

Vendor responds to reviews?

No

View all reviews

Features

API
Knowledge Base
Learn more

Integrations

BigCommerce
Bitium
Desk.com
Facebook
Freshdesk
Google Analytics
Highrise CRM
JIRA Software
Joomla
Magento
MailChimp
Microsoft Dynamics CRM
Salesforce Sales Cloud
Shopify
SugarCRM
Twitter
Wordpress
Zapier
Zendesk
Zoho CRM
Total integrations 196
View all

Security

Certifications

Cloud Security Alliance (CSA) Cloud Controls Matrix (CCM)
HIPAA Business Associate Agreement (BAA)
ISO 27001/27002
Payment Card Industry (PCI) Data Security Standards (DSS)
SOC 2

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
Learn more

Alternatives

Desk.com Reviews

Desk.com

Online Customer Support Software & Helpdesk Solution
20 reviews
Freshdesk Reviews

Freshdesk

Online Customer Support Software & Helpdesk Solution
43 reviews
Freshservice ServiceDesk Reviews

Freshservice ServiceDesk

A complete IT Service Management Tool for your Business
6 reviews

Social media following

   53,179

  68,724 


Zendesk Reviews

Zendesk

Cloud customer service software
269 reviews Learn more

 

Get Satisfaction Reviews

Get Satisfaction

Drive Customer Engagement
4 reviews
Learn more

Overview

Platforms supported

Web based
iPhone app
Android app
Windows Phone app

Typical Customers

Freelancers
Small Businesses
Mid-size Business
Enterprise

Support

Phone support
Online support
Knowledge base
Video tutorials

Screenshots

View 3 more

Pricing

Starting from

39.00/month

Free trial available
No credit card required
Freemium account
Subscription based
View pricing plans

Reviews

Overall rating

4 user reviews

Ease of use

Value for money

Customer support

Last review

24th of February, 2014

Vendor responds to reviews?

No

View all reviews

Features

API
Knowledge Base
Learn more

Integrations

BigCommerce
Bitium
Desk.com
Facebook
Freshdesk
Google Analytics
Highrise CRM
JIRA Software
Joomla
Magento
MailChimp
Microsoft Dynamics CRM
Salesforce Sales Cloud
Shopify
SugarCRM
Twitter
Wordpress
Zapier
Zendesk
Zoho CRM
Total integrations 10
View all

Security

Certifications

Cloud Security Alliance (CSA) Cloud Controls Matrix (CCM)
HIPAA Business Associate Agreement (BAA)
ISO 27001/27002
Payment Card Industry (PCI) Data Security Standards (DSS)
SOC 2

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
Learn more

Alternatives

Desk.com Reviews

Desk.com

Online Customer Support Software & Helpdesk Solution
20 reviews
Qhub Reviews

Qhub

Q&A Software that Makes it Easy to Build a Vibrant Community Hub
1 review
UserVoice Reviews

UserVoice

Customer engagement infrastructure for operational excellence
23 reviews

Social media following

   16,690

  10,998 


Get Satisfaction Reviews

Get Satisfaction

Drive Customer Engagement
4 reviews Learn more

Recommended because 18 people use this

Help Scout Reviews

Help Scout

Web-based help desk designed for a great customer experience
22 reviews
Visit Website

Overview

Platforms supported

Web based
iPhone app
Android app
Windows Phone app

Typical Customers

Freelancers
Small Businesses
Mid-size Business
Enterprise

Support

Phone support
Online support
Knowledge base
Video tutorials

Screenshots

View 9 more

Pricing

Starting from

Free

Free trial available
No credit card required
Freemium account
Subscription based
View pricing plans

Reviews

Overall rating

22 user reviews

Ease of use

Value for money

Customer support

Last review

23rd of June

Vendor responds to reviews?

No

View all reviews

Features

API
Knowledge Base
Learn more

Integrations

BigCommerce
Bitium
Desk.com
Facebook
Freshdesk
Google Analytics
Highrise CRM
JIRA Software
Joomla
Magento
MailChimp
Microsoft Dynamics CRM
Salesforce Sales Cloud
Shopify
SugarCRM
Twitter
Wordpress
Zapier
Zendesk
Zoho CRM
Total integrations 38
View all

Security

Certifications

Cloud Security Alliance (CSA) Cloud Controls Matrix (CCM)
HIPAA Business Associate Agreement (BAA)
ISO 27001/27002
Payment Card Industry (PCI) Data Security Standards (DSS)
SOC 2

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
Learn more

Alternatives

Freshdesk Reviews

Freshdesk

Online Customer Support Software & Helpdesk Solution
43 reviews
Desk.com Reviews

Desk.com

Online Customer Support Software & Helpdesk Solution
20 reviews
Tracker Reviews

Tracker

Customer Service and Support Management Software
1 review

Social media following

   980

  8,180 


Help Scout Reviews

Help Scout

Web-based help desk designed for a great customer experience
22 reviews Visit Website


Save time and effort while comparing leading Social CRM Software tools for small businesses. The table below compares Zendesk and GetSatisfaction. Check out product details such as features, pricing, target market and supported languages. Quickly access the latest reviews to compare actual user's opinions and ratings. Do not hesitate to click on Visit Website to access a Free Demo or Trial immediately.