Zendesk vs Get Satisfaction Comparison Chart

 

Zendesk Reviews

Zendesk

Cloud customer service software
214 reviews
Learn more

Overview

Platforms supported

Web based
iPhone app
Android app
Windows Phone app

Typical Customers

Freelancers
Small Businesses
Mid-size Business
Enterprise

Support

Phone support
Online support
Knowledge base
Video tutorials

Screenshots

View 6 more

Pricing

Starting from

1.00/month

Free trial available
No credit card required
Freemium account
Subscription based
View pricing plans

Reviews

Overall rating

214 user reviews

Ease of use

Value for money

Customer support

Last review

25th of April

Vendor responds to reviews?

No

View all reviews

Features

Chat
Knowledge Base
Online Activation
Online Forums
Software Metrics
Learn more

Integrations

Bitium
Desk.com
Drupal
Facebook
Freshdesk
Google Analytics
Google Apps for Work
Highrise CRM
JIRA Software
Magento
MailChimp
Microsoft Dynamics CRM Online
Salesforce
Shopify
SugarCRM
Twitter
Wordpress
Zapier
Zendesk
Zoho CRM
Total integrations 176
View all

Security

Certifications

Cloud Security Alliance (CSA) Cloud Controls Matrix (CCM)
HIPAA Business Associate Agreement (BAA)
ISO 27001/27002
Payment Card Industry (PCI) Data Security Standards (DSS)
SOC 1/SSAE 16/ISAE 3402
SOC 2

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
Learn more

Alternatives

Freshdesk Reviews

Freshdesk

Online Customer Support Software & Helpdesk Solution
41 reviews
Desk.com Reviews

Desk.com

Online Customer Support Software & Helpdesk Solution
24 reviews
Salesforce Service Cloud Reviews

Salesforce Service Cloud

Salesforce1 customer service app
6 reviews

Social media following

   51,226

  67,253 


Zendesk Reviews

Zendesk

Cloud customer service software
214 reviews Learn more

 

Get Satisfaction Reviews

Get Satisfaction

Drive Customer Engagement
4 reviews
Learn more

Overview

Platforms supported

Web based
iPhone app
Android app
Windows Phone app

Typical Customers

Freelancers
Small Businesses
Mid-size Business
Enterprise

Support

Phone support
Online support
Knowledge base
Video tutorials

Screenshots

View 3 more

Pricing

Starting from

39.00/month

Free trial available
No credit card required
Freemium account
Subscription based
View pricing plans

Reviews

Overall rating

4 user reviews

Ease of use

Value for money

Customer support

Last review

24th of February, 2014

Vendor responds to reviews?

No

View all reviews

Features

Chat
Knowledge Base
Online Activation
Online Forums
Software Metrics
Learn more

Integrations

Bitium
Desk.com
Drupal
Facebook
Freshdesk
Google Analytics
Google Apps for Work
Highrise CRM
JIRA Software
Magento
MailChimp
Microsoft Dynamics CRM Online
Salesforce
Shopify
SugarCRM
Twitter
Wordpress
Zapier
Zendesk
Zoho CRM
Total integrations 10
View all

Security

Certifications

Cloud Security Alliance (CSA) Cloud Controls Matrix (CCM)
HIPAA Business Associate Agreement (BAA)
ISO 27001/27002
Payment Card Industry (PCI) Data Security Standards (DSS)
SOC 1/SSAE 16/ISAE 3402
SOC 2

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
Learn more

Alternatives

Desk.com Reviews

Desk.com

Online Customer Support Software & Helpdesk Solution
24 reviews
Qhub Reviews

Qhub

Q&A Software that Makes it Easy to Build a Vibrant Community Hub
1 review
UserVoice Reviews

UserVoice

Customer engagement infrastructure for operational excellence
23 reviews

Social media following

   16,702

  11,044 


Get Satisfaction Reviews

Get Satisfaction

Drive Customer Engagement
4 reviews Learn more

Recommended because 46 people use this

Freshdesk Reviews

Freshdesk

Online Customer Support Software & Helpdesk Solution
41 reviews
Visit Website

Overview

Platforms supported

Web based
iPhone app
Android app
Windows Phone app

Typical Customers

Freelancers
Small Businesses
Mid-size Business
Enterprise

Support

Phone support
Online support
Knowledge base
Video tutorials

Screenshots

View 8 more

Pricing

Starting from

Free

Free trial available
No credit card required
Freemium account
Subscription based
View pricing plans

Reviews

Overall rating

41 user reviews

Ease of use

Value for money

Customer support

Last review

18th of March

Vendor responds to reviews?

Yes

View all reviews

Features

Chat
Knowledge Base
Online Activation
Online Forums
Software Metrics
Learn more

Integrations

Bitium
Desk.com
Drupal
Facebook
Freshdesk
Google Analytics
Google Apps for Work
Highrise CRM
JIRA Software
Magento
MailChimp
Microsoft Dynamics CRM Online
Salesforce
Shopify
SugarCRM
Twitter
Wordpress
Zapier
Zendesk
Zoho CRM
Total integrations 94
View all

Security

Certifications

Cloud Security Alliance (CSA) Cloud Controls Matrix (CCM)
HIPAA Business Associate Agreement (BAA)
ISO 27001/27002
Payment Card Industry (PCI) Data Security Standards (DSS)
SOC 1/SSAE 16/ISAE 3402
SOC 2

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
Learn more

Alternatives

Desk.com Reviews

Desk.com

Online Customer Support Software & Helpdesk Solution
24 reviews
Freshservice ServiceDesk Reviews

Freshservice ServiceDesk

A complete IT Service Management Tool for your Business
5 reviews
Salesforce Service Cloud Reviews

Salesforce Service Cloud

Salesforce1 customer service app
6 reviews

Social media following

   58,180

  15,181 


Freshdesk Reviews

Freshdesk

Online Customer Support Software & Helpdesk Solution
41 reviews Visit Website


Save time and effort while comparing leading Social CRM Software tools for small businesses. The table below compares Zendesk and GetSatisfaction. Check out product details such as features, pricing, target market and supported languages. Quickly access the latest reviews to compare actual user's opinions and ratings. Do not hesitate to click on Visit Website to access a Free Demo or Trial immediately.


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