Zendesk vs Get Satisfaction Comparison Chart

 

Zendesk Reviews

Zendesk

Cloud customer service software
455 reviews
Learn more

Overview

Platforms supported

Web based
iPhone app
Android app
Windows Phone app

Typical Customers

Freelancers
Small Businesses
Mid-size Business
Enterprise

Support

Phone support
Online support
Knowledge base
Video tutorials

Screenshots

View 6 more

Pricing

Starting from

1.00/month

Free trial available
No credit card required
Freemium account
Subscription based
View pricing plans

Reviews

Overall rating

455 user reviews

Ease of use

Value for money

Customer support

Last review

17th of January

Vendor responds to reviews?

No

View all reviews

Features

Chat
Knowledge Base
Learn more

Integrations

BigCommerce
Bitium
Capsule
Desk.com
Facebook
Freshdesk
Google Analytics
JIRA Software
Magento
MailChimp
Microsoft Dynamics CRM
Salesforce Sales Cloud
Shopify
Slack
SugarCRM
Twitter
Wordpress
Zapier
Zendesk
Zoho CRM
Total integrations 242
View all

Security

Certifications

Cloud Security Alliance (CSA) Cloud Controls Matrix (CCM)
FIPS 140-2
HIPAA Business Associate Agreement (BAA)
ISO 27001/27002
Payment Card Industry (PCI) Data Security Standards (DSS)
SOC 1/SSAE 16/ISAE 3402
SOC 2
United Kingdom G-Cloud

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
Learn more

Alternatives

Desk.com Reviews

Desk.com

Online Customer Support Software & Helpdesk Solution
111 reviews
HappyFox Reviews

HappyFox

Helpdesk, customer support software
38 reviews
Freshdesk Reviews

Freshdesk

Online Customer Support Software & Helpdesk Solution
167 reviews

Social media following

   60,315

  71,337 


Zendesk Reviews

Zendesk

Cloud customer service software
455 reviews Learn more

 

Get Satisfaction Reviews

Get Satisfaction

Drive Customer Engagement
4 reviews
Learn more

Overview

Platforms supported

Web based
iPhone app
Android app
Windows Phone app

Typical Customers

Freelancers
Small Businesses
Mid-size Business
Enterprise

Support

Phone support
Online support
Knowledge base
Video tutorials

Screenshots

View 3 more

Pricing

Starting from

39.00/month

Free trial available
No credit card required
Freemium account
Subscription based
View pricing plans

Reviews

Overall rating

4 user reviews

Ease of use

Value for money

Customer support

Last review

24th of February, 2014

Vendor responds to reviews?

No

View all reviews

Features

Chat
Knowledge Base
Learn more

Integrations

BigCommerce
Bitium
Capsule
Desk.com
Facebook
Freshdesk
Google Analytics
JIRA Software
Magento
MailChimp
Microsoft Dynamics CRM
Salesforce Sales Cloud
Shopify
Slack
SugarCRM
Twitter
Wordpress
Zapier
Zendesk
Zoho CRM
Total integrations 13
View all

Security

Certifications

Cloud Security Alliance (CSA) Cloud Controls Matrix (CCM)
FIPS 140-2
HIPAA Business Associate Agreement (BAA)
ISO 27001/27002
Payment Card Industry (PCI) Data Security Standards (DSS)
SOC 1/SSAE 16/ISAE 3402
SOC 2
United Kingdom G-Cloud

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
Learn more

Alternatives

Desk.com Reviews

Desk.com

Online Customer Support Software & Helpdesk Solution
111 reviews
The Loyalty Box Reviews

The Loyalty Box

Customer loyalty software
1 review
SailPlay Loyalty Reviews

SailPlay Loyalty

Loyalty platform for retailers, e-commerce, startups etc.
4 reviews

Social media following

   16,617

  10,880 


Get Satisfaction Reviews

Get Satisfaction

Drive Customer Engagement
4 reviews Learn more

Recommended because 81 people use this

Freshdesk Reviews

Freshdesk

Online Customer Support Software & Helpdesk Solution
167 reviews
Visit Website

Overview

Platforms supported

Web based
iPhone app
Android app
Windows Phone app

Typical Customers

Freelancers
Small Businesses
Mid-size Business
Enterprise

Support

Phone support
Online support
Knowledge base
Video tutorials

Screenshots

View 8 more

Pricing

Starting from

Free

Free trial available
No credit card required
Freemium account
Subscription based
View pricing plans

Reviews

Overall rating

167 user reviews

Ease of use

Value for money

Customer support

Last review

9th of September, 2016

Vendor responds to reviews?

Yes

View all reviews

Features

Chat
Knowledge Base
Learn more

Integrations

BigCommerce
Bitium
Capsule
Desk.com
Facebook
Freshdesk
Google Analytics
JIRA Software
Magento
MailChimp
Microsoft Dynamics CRM
Salesforce Sales Cloud
Shopify
Slack
SugarCRM
Twitter
Wordpress
Zapier
Zendesk
Zoho CRM
Total integrations 122
View all

Security

Certifications

Cloud Security Alliance (CSA) Cloud Controls Matrix (CCM)
FIPS 140-2
HIPAA Business Associate Agreement (BAA)
ISO 27001/27002
Payment Card Industry (PCI) Data Security Standards (DSS)
SOC 1/SSAE 16/ISAE 3402
SOC 2
United Kingdom G-Cloud

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
Learn more

Alternatives

Desk.com Reviews

Desk.com

Online Customer Support Software & Helpdesk Solution
111 reviews
SysAid Reviews

SysAid

One Service Desk. All Essentials.
36 reviews
Freshservice ServiceDesk Reviews

Freshservice ServiceDesk

A complete IT Service Management Tool for your Business
35 reviews

Social media following

   67,992

  18,080 


Freshdesk Reviews

Freshdesk

Online Customer Support Software & Helpdesk Solution
167 reviews Visit Website