Zendesk Suite vs KnowledgeOwl Comparison

Confluence

Freshdesk

Zoho Desk

Intercom

Guru

Helpjuice

We were using Zendesk for our knowledge base because they were also our ticketing system, but I got frustrated with slow development timelines for some features core to our organization.  We reached a tipping point and needed an alternative solution.  After looking into over a dozen options, I discovered HelpGizmo.  Not only did they already have the core features we needed, they were genuinely interested in building the best product possible and asked about the other pain points that existed with our previous service.  They were willing to iterate on their product quickly and excellently to make it something even better than the great product I had discovered.  It was such a different experience to see how quickly they responded and rolled out really great features that create a lot of value. Best yet, we still use Zendesk for ticketing but HelpGizmo is now our knowledgebase and Helpgizmo integrates with Zendesk so we get the best of what each company offers.  Going with HelpGizmo was a great decision and working with their team has been a true pleasure. Highly recommend!

HelpGizmo is a great product with a great team at a great price.

It's easy to use, mobile friendly and one of the best choices we've made in our software suite.  The price is great as well!

KnowledgeOwl has been amazing, easy to use software that has empowered us to document our system.

We were using Zendesk for our knowledge base because they were also our ticketing system, but I got frustrated with slow development timelines for some features core to our organization.  We reached a tipping point and needed an alternative solution.  After looking into over a dozen options, I discovered HelpGizmo.  

Not only did they already have the core features we needed, they were genuinely interested in building the best product possible and asked about the other pain points that existed with our previous service.  They were willing to iterate on their product quickly and excellently to make it something even better than the great product I had discovered.  

It was such a different experience to see how quickly they responded and rolled out really great features that create a lot of value. Best yet, we still use Zendesk for ticketing but HelpGizmo is now our knowledge base and since Helpgizmo integrates with Zendesk we get the best of what each company offers.  It made switching such an easy decision for our organization.

And you will not find a better customer service team.  They are friendly, responsive, and always looking to make their product better.  That is probably the most impressive "feature" you'll be getting when you go with HelpGizmo.

Going with HelpGizmo was a great decision and working with their team has been a true pleasure. Highly recommend!

Stop looking and use HelpGizmo!

My company was once described by a client as the most response company they had ever worked with. That was great to hear. Now I get to pay it forward by stating the KnowledgeOwl is THE MOST responsive company WE have ever worked with. 

We love their product for its power, beauty, flexibility, and ease of use. Our customers love KnowledgeOwl because it is so easy to find what they need in our knowledgebase, and it integrates seemlessly with our Zendesk ticketing system.

But we really love their people because of their personal attention and highly professional support whenever we need it.

I am happy to recommend KnowledgeOwl with enthusiasm! Give it a try!!

KnowledgeOwl is a fantastic product; the KnowledgeOwl team is the best!

I work for a small start up and we needed a simple to use tool that would allow us to build an internal knowledgebase. I looked into Desk and Zendesk, but the tools were large, expensive or just didn't offer the things I needed. After stumbling across KnowledgeOwl I started testing it out. Even during the trial period, the CEO herself did custom coding for me and helped me dig through bugs and issues to make sure their tool worked for my needs. Since then my entire department is now using KnowledgeOwl on a daily basis and it's become a center-point for training and resources on how my guys do their work. You honestly won't go wrong with this product. They will go above and beyond to help make sure you get what you need at a great price!

Fantastic Tool & Great Support

The Knowledge Base team has focused on doing one thing right:  Providing a cloud based tool for knowledge base for Help and beyond.  

If you've found the perfect help desk (ZenDesk, ServiceNow, etc.) and are looking for a separate knowledge base because those guys don't really do it right, you will  have a hard time finding a product that isn't tied to help desk software.  

These guys have focused on all the key features that a heavy user of  knowledge base products would look for.  A lot of them are the differentiators that keep me in the app.  

Customer service is great-- we hear back from them right away  There are some features they will need to add as they scale and to make the product truly complete, but for now, I consider them best of breed vs the one-off competitors who limit us too much on styles, structure, etc.  It takes very little to get up and running, so if you have any doubts, give them a try.  

Perfect Pure-Play Knowledge Base Tool for Help and Beyond

Compare Zendesk Suite and KnowledgeOwl based on features, pricing, verified reviews, integrations & more. Find out which software is best for your business today.

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. 

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations.

Account Alerts

Account Management

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Archiving & Retention

Asset Tracking

Assignment Management

Audit Trail

Automated Routing

Automatic Call Distribution

Autoresponders

Availability Management

Batch Communications

Blended Call Center

Call Center Management

Call Logging

Call Monitoring

Call Recording

Call Reporting

Call Routing

Call Scripting

Caller ID

Campaign Management

Canned Responses

Capacity Management

Case Management

Catalog Management

Change Management

Chat/Messaging

Churn Management

Client Management

Client Portal

CMDB

Collaboration Tools

Commenting/Notes

Communication Management

Complaint Monitoring

Computer Telephony Integration

Configurable Workflow

Configuration Management

Contact Management

Content Creation

Content Management

Contract/License Management

Corrective and Preventive Actions (CAPA)

Customer Complaint Tracking

Customer Database

Customer Engagement

Customer Experience Management

Customer History

Customer Management

Customer Segmentation

Customer Service Analytics

Customer Social Profiles

Customer Support

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Decision Support

Discussions/Forums

Document Storage

Drag & Drop

Email Management

Email Templates

Email Tracking

Event Triggered Actions

Feedback Management

File Sharing

Filtering

For Insurance Industry

For iPad Devices

For Startups

Forms Management

Full Text Search

Gamification

Geotargeting

Group Management

Health Score

Help Desk Management

Inbound Call Center

Incident Management

Interaction Tracking

Interactive Content

Issue Auditing

Issue Management

Issue Scheduling

Issue Tracking

Knowledge Base Management

Knowledge Management

Lead Management

Live Chat

Zendesk Suite

Android

Web-based

iPad

iPhone

freelancer

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.

Senior SEA Specialist

This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.

Overall I’m extremely satisfied with Zendesk, It has a lot of great features that helps us provide a great customer support service which is important for a successful business.

IT Operations manager

Overall experience has been good. Very happy for the product and how it helps us stay organized with the tickets we have coming in.

Ecommerce Manager

I loved the ease of deployment and the UX on the admin end. It was very easy to segment and follow what was going on and was even fun to play with different options.

We ended up switching to a free service which better fit our needs. All in all it was a pleasant experience and we used it for 3 years to manage the chat on our site.

Operations manager 

It’s very useful for our customer support helpline which we launched during the pandemic and insures that we make the customer journey experience good for.

Director, Customer Success

Tremendously disappointing for a company that sells ticketing software to have such a poor interaction when it comes to using it.

HR manager

I liked the simple yet useful UI of zendesk. The ticketing system is very useful and efficient, reporting and user data is useful and quite accurate.

People Technology Junior Analyst

I like Zendesk's robust ticketing capabilities. Despite its high price, it's an extremely powerful CRM tool when compared to competitors.

Social Media Customer Support

Overall, it's a fantastic platform for e-mail support while also offering the ability to have everything in one place.

Support Manager

Non-Existent & TERRIBLE Customer Service. You are just a number to them.

Technology Consultant

We have been using Zendesk for a client project to help us receive and assign tickets from our client. The system is great and easy to use.

Designer

I like the premade templates that is currently used for our FAQ. It is great that our engineering team does not need to develop this separately.

If you ever need support from Zendesk then it is horrible.

NOC Team Leader

Also it can easily be integrated to a lot of platform. What I like the most is the ability to integrate with Slack.

Information Technology Support Specialist

The only minor dislike us that when the client your chatting with goes offline your messages or conversation gets erased.

Zendesk is a powerful CRM tool that totally worth the price.

Zendesk Suite screenshot: Organize your tickets by grouping them into lists with the Views feature. Create pre-defined default views, shared views for your team, and personal views custom to the agent.

Zendesk Suite screenshot: Keep a pulse on agent performance with easy to view and navigate dashboards

Zendesk Suite screenshot: Get a better sense of how you're doing with visibility on ticket volume, agent performance, and other key support metrics.

Zendesk Suite screenshot: Streamline your ticket volume by directing tickets to the agent that's best equipped to resolve them.

Zendesk Suite screenshot: Contextual workplaces give agents the right tools they need based on the ticket they're solving - such as apps and customer info.

Zendesk Suite screenshot: Easily collaborate with other teams to get involved in solving customer questions.

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Confluence is a shared workspace to create and manage all your work. From product roadmaps to creative briefs, help your team do their best work together.

AI-powered enterprise search, intranet, and wiki. Find info anywhere without leaving the apps you're already working in.

Helpjuice is a web-based knowledge base software that helps small, mid-size and large businesses centralize all relevant content to help employees & customers

KnowledgeOwl is knowledge management and documentation software used to create knowledge bases. It allows you to create and share online manuals, handbooks, help pages, user guides, software documentation and more. Users can create online portals, manuals, and help sites for customers and employees.

Zendesk Suite vs KnowledgeOwl Comparison

Zendesk Suite

KnowledgeOwl

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