Zendesk vs Helpshift Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Social presence
Facebook
Twitter


Reviews

Anonymous
(Outsourcing/Offshoring company, 201-500 employees)

Support - all in one!

2018-05-22

Pros

The new Zendesk integration has made our lives a billion times easier!

Cons

It can be a bit hard to get the hang of it at first. For someone who's looking for an easy way to do support for a small startup, this would probably not work at first.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Helpshift Reviews
Helpshift
Scalable customer care via web & mobile apps
Read more
Marcio Hoerlle Lopes

Good platfom to reply Mobile app support tickets, but it lacks features.

2018-10-16

It does the basic job of getting a ticket and responding, splitting incoming tickets into queues, even classifying it with tags, but don't expect a fully developed solution like Zendesk. Helpshift is just no there yet.

Pros

The feature so far is the cod you can inject in your app to query the remote mobile device hardware and software spec that helps a lot when troubleshooting tickets received.

Cons

it totally lacks a module do some BI number crunching providing basic information like, how much time an agent spent on a ticket ? What's the agent RPH ? there are no statistics at all to help managers to improve the service quality.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Helpshift Reviews
Helpshift
Scalable customer care via web & mobile apps
Read more
Rajarajeswari J

Need more Improvement

2017-03-25

Partly bcoz in my previous company I was using Zendesk and I felt its feature much more userfriendly than help shift.

Pros

Downtime or issue is less

Cons

Need lot of improvement in being user friendly especially for agents who use the tool everyday as well as the manager who runs report.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

4/10

Recommendations to others considering Helpshift

Naaa

Source: Capterra
Helpful?   Yes   No
Helpshift Reviews
Helpshift
Scalable customer care via web & mobile apps
Read more