2 days ago
No
View all reviews| Total integrations | 693 |
| Google Analytics |
| Magento |
| Microsoft Dynamics CRM |
| Salesforce Sales Cloud |
| Slack |
| Wordpress |
| Zapier |
| Zendesk |
| Shopify |
| Freshdesk |
| Mailchimp |
| JIRA Software |
| Salesforce Service Cloud |
| SugarCRM |
| Zoho CRM |
| HubSpot CRM |
| BigCommerce |
| Joomla |
$5.00/month
5th of April
No
View all reviews| Total integrations | 15 |
| Google Analytics |
| Magento |
| Microsoft Dynamics CRM |
| Salesforce Sales Cloud |
| Slack |
| Wordpress |
| Zapier |
| Zendesk |
| Shopify |
| Freshdesk |
| Mailchimp |
| JIRA Software |
| Salesforce Service Cloud |
| SugarCRM |
| Zoho CRM |
| HubSpot CRM |
| BigCommerce |
| Joomla |
$95.00/month
| Total integrations |
| Google Analytics |
| Magento |
| Microsoft Dynamics CRM |
| Salesforce Sales Cloud |
| Slack |
| Wordpress |
| Zapier |
| Zendesk |
| Shopify |
| Freshdesk |
| Mailchimp |
| JIRA Software |
| Salesforce Service Cloud |
| SugarCRM |
| Zoho CRM |
| HubSpot CRM |
| BigCommerce |
| Joomla |
No information available
| Total integrations |
| Google Analytics |
| Magento |
| Microsoft Dynamics CRM |
| Salesforce Sales Cloud |
| Slack |
| Wordpress |
| Zapier |
| Zendesk |
| Shopify |
| Freshdesk |
| Mailchimp |
| JIRA Software |
| Salesforce Service Cloud |
| SugarCRM |
| Zoho CRM |
| HubSpot CRM |
| BigCommerce |
| Joomla |
No information available
Recommended apps
Because you compared Zendesk and Helpshift, we think this app could fit your needs.
Zendesk |  Helpshift |
| Summary | |
| Cloud customer service software | Scalable customer care via web & mobile apps |
Visit website | Learn more |
| Pricing | |
| Starting from 5/mo | Starting from 95/mo |
✓ Free trial available ✓ No credit card required | ✓ Free plan ✓ No credit card required |
View pricing | View pricing |
| Details | |
| Top features | |
|
|
| Typical customers | |
|
|
| Support options | |
|
|
Read more | Read more |
| Mobile apps | |
| Android | |
| 4.0 5,479 reviews 100K+ installs | — |
| iPhone/iPad | |
✓ iPhone ✓ iPad 1,826 reviews 01 Apr 2019 | — |
Read more | Read more |
| User reviews | |
4.3 1,986 total | 3.9 28 total |
5 4 3 2 1 | 5 4 3 2 1 |
| Value for money | |
| 4.1 | 3.8 |
| Ease of use | |
| 4.3 | 4.1 |
| Features | |
| 4.3 | 3.7 |
| Customer support | |
| 4.3 | 4.3 |
| Users recommended to a colleague | |
96% | 89% |
All reviews | All reviews |
| Integrations | |
Integrates with 693 apps | Integrates with 15 apps |
✗ No API ✓ BigCommerce ✓ Facebook ✓ Google Analytics ✓ HubSpot CRM ✓ JIRA Software ✓ Joomla ✓ Magento ✓ Mailchimp ✓ Salesforce Sales Cloud ✗ Salesforce Service Cloud ✓ Shopify ✓ Slack ✓ SugarCRM ✗ Twitter ✓ Wordpress ✓ Zapier ✗ Zendesk ✓ Zoho CRM | ✗ No API ✗ BigCommerce ✓ Facebook ✓ Google Analytics ✗ HubSpot CRM ✗ JIRA Software ✗ Joomla ✗ Magento ✓ Mailchimp ✓ Salesforce Sales Cloud ✓ Salesforce Service Cloud ✗ Shopify ✗ Slack ✗ SugarCRM ✓ Twitter ✗ Wordpress ✗ Zapier ✓ Zendesk ✗ Zoho CRM |
See all | See all |
| Social presence | |
125,737 fans | 6,742 fans |
74,909 followers | 4,466 followers |
Read more | Read more |
Pros
The new Zendesk integration has made our lives a billion times easier!
Cons
It can be a bit hard to get the hang of it at first. For someone who's looking for an easy way to do support for a small startup, this would probably not work at first.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
It does the basic job of getting a ticket and responding, splitting incoming tickets into queues, even classifying it with tags, but don't expect a fully developed solution like Zendesk. Helpshift is just no there yet.
Pros
The feature so far is the cod you can inject in your app to query the remote mobile device hardware and software spec that helps a lot when troubleshooting tickets received.
Cons
it totally lacks a module do some BI number crunching providing basic information like, how much time an agent spent on a ticket ? What's the agent RPH ? there are no statistics at all to help managers to improve the service quality.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Partly bcoz in my previous company I was using Zendesk and I felt its feature much more userfriendly than help shift.
Pros
Downtime or issue is less
Cons
Need lot of improvement in being user friendly especially for agents who use the tool everyday as well as the manager who runs report.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering Helpshift
Naaa
