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Zendesk Suite vs Quickbase Comparison
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Good recommendations?
Overview
Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and...
Quickbase is a no-code collaborative work management platform that empowers citizen developers to improve operations through...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
49
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
600
Per year
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Overall I’m extremely satisfied with Zendesk, It has a lot of great features that helps us provide a great customer support service which is important for a successful business.
Pros
It’s feels like 1990 MySpace you have to build it out like we kids with nothing to do but hook up our myspace page. So if you like that then its cool.
Quick & easy to understand- very intuitive. Quickbase support- Their Customer Care team is outstanding and there's a wealth of information available through the webinars, help, knowledge base etc.
Tamika G.
If you looking for a solution that gives you a flexible solution that you can develop your own solution and at a cost effective price, it's worth taking Quickbase for a spin.
Cons
Tremendously disappointing for a company that sells ticketing software to have such a poor interaction when it comes to using it.
Non-Existent & TERRIBLE Customer Service. You are just a number to them.
If you ever need support from Zendesk then it is horrible.
Cons
It is very bad to send an email with the name of an unconfigured company just because it has a simple caret.
Dull user interface can be intimidating for newbies.
Shannon F.
Constant error messages after editing your data.
Key features
- Total features184
- 3PL Management
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Accounting Integration
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Appointment Management
- Approval Process Control
- Archiving & Retention
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Auto-Responders
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Availability Management
- Backup and Recovery
- Batch Communications
- Bid Management
- Billing & Invoicing
- Bills of Material
- Blended Call Center
- Budget Management
- Budget Tracking/Job Costing
- Budgeting/Forecasting
- Business Process Automation
- Business Process Control
- Buy Side (Suppliers)
- CMDB
- CRM
- Calendar Management
- Calendar/Reminder System
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Caller ID
- Campaign Management
- Canned Responses
- Capacity Management
- Carrier Management
- Case Management
- Cataloging/Categorization
- Change Management
- Change Order Management
- Chat/Messaging
- Check-in/Check-out
- Churn Management
- Client Management
- Client Portal
- Client Tracking
- Collaboration Tools
- Collaborative Development
- Commenting/Notes
- Commercial
- Commercial Property Management
- Communication Management
- Communications Management
- Community Management
- Complaint Management
- Complaint Monitoring
- Compliance Management
- Compliance Tracking
- Computer Telephony Integration
- Configurable Workflow
- Configuration Management
- Conflict Management
- Contact Database
- Contact Management
- Content Creation
- Content Management
- Contract Lifecycle Management
- Contract/License Management
- Contractor Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Cost-to-Completion Tracking
- Create Subtasks
- Custom Development
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Dictionary Management
- Data Import/Export
- Data Migration
- Data Modeling
- Data Replication
- Data Storage Management
- Data Synchronization
- Decision Support
- Defect Tracking
- Demand Forecasting
- Deployment Management
- Depreciation Management
- Discussions/Forums
- Dispatch Management
- Document Capture
- Document Coding & Control
- Document Generation
- Document Management
- Document Storage
- Drag & Drop
- EDI
- ERP
- Email Management
- Email Templates
- Email Tracking
- Email-to-Task Conversion
- Employee Management
- Equipment Management
- Equipment Tracking
- Estimating
- Event Triggered Actions
- Facility Asset Management
- Feedback Management
- File Sharing
- File Storage
- Filtering
- Fleet Management
- For AEC Industry
- For Commercial Real Estate
- For Insurance Industry
- For Legal Professionals
- For No-Code Development
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Forms Automation
- Forms Creation & Design
- Forms Management
- Full Text Search
- Gamification
- Gantt/Timeline View
- Geotargeting
- Government Contracts
- Graphical User Interface
- Group Management
- HR Management
- Health Score
- Help Desk Management
- ISO Standards Management
- IVR/Voice Recognition
- Idea Management
- Import Tasks
- Import/Export Management
- Inbound Call Center
- Incident Management
- Incident Reporting
- Inspection Management
- Integrated Development Environment
- Integrations Management
- Interaction Tracking
- Interactive Content
- Internal Chat Integration
- Inventory Management
- Inventory Optimization
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Job Management
- Job Tracking
- Kanban Board
- Knowledge Base Management
- Knowledge Management
- Lead Generation
- Lead Management
- Lead Qualification
- Legal Case Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Manual Dialer
- Meeting Management
- Milestone Tracking
- Mobile Access
- Mobile Development
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multiple Programming Languages Supported
- Multiple Scripts
- Multiple User Accounts
- Negative Feedback Management
- No-Code
- Offline Form
- On-Demand Communications
- On-Demand Recording
- Onboarding
- Online Forums
- Order Fulfillment
- Order Management
- Order Processing
- Outbound Call Center
- Parent Task
- Parts Management
- Payroll Management
- Percent-Complete Tracking
- Performance Management
- Performance Metrics
- Permit Management
- Personalization
- Phone Key Input
- Portfolio Management
- Pre-Built Modules
- Pre-built Templates
- Predictive Analytics
- Predictive Dialer
- Preventive Maintenance
- Prioritization
- Proactive Chat
- Problem Management
- Process Modeling & Designing
- Procurement Management
- Product Identification
- Production Scheduling
- Progressive Dialer
- Project Management
- Project Planning/Scheduling
- Project Templates
- Project Tracking
- Projections
- Property Database
- Purchase Order Management
- Purchasing & Receiving
- Quality Assurance
- Quality Management
- Queue Management
- Quotes/Estimates
- RFI & Submittals
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real Time Synchronization
- Real-Time Chat
- Real-time Consumer-facing Chat
- Real-time Updates
- Receiving/Putaway Management
- Recruitment Management
- Recurring Appointments
- Recurring Issues
- Recurring Tasks
- Referral Tracking
- Relational
- Release Management
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Reservations Management
- Residential
- Resource Allocation & Planning
- Resource Management
- Revenue Management
- Risk Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Sales Forecasting
- Sales Pipeline Management
- Scheduling
- Screen Sharing
- Search/Filter
- Segmentation
- Self Service Portal
- Sell Side (Customers)
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Shift Swapping
- Shipment Tracking
- Single Sign On
- Skills Tracking
- Social Media Integration
- Social Media Monitoring
- Sourcing Management
- Specialty Contracts
- Spreadsheet View
- Status Tracking
- Subcontractor Management
- Supplier Management
- Supplier Quality Control
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Board View
- Task Editing/Updating
- Task Management
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Team Collaboration
- Template Management
- Templates
- Territory Management
- Testing/QA Management
- Text Analysis
- Text Editing
- Text to Speech
- Third Party Integrations
- Time & Expense Tracking
- Time Off Management
- Timesheet Management
- Tire Management
- To-Do List
- Traditional Methodologies
- Training Management
- Transaction History
- Transcripts/Chat History
- Transfers/Routing
- Transportation Management
- Trend Analysis
- Usage Tracking/Analytics
- User Management
- Variable Workforce
- Vendor Master Data Management
- Vendor Payment
- Video Support
- Virtual Assistant
- Visual Modeling
- VoIP Connection
- Voice Customization
- Voice Mail
- Warehouse Management
- Warranty Tracking
- Web App Development
- Web Forms
- Web-based Deployment
- Web/Mobile App Development
- Website Visitor Tracking
- Widgets
- Win/Loss Analysis
- Work Order Creation
- Workflow Configuration
- Workflow Management
- Total features238
- 3PL Management
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Accounting Integration
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Appointment Management
- Approval Process Control
- Archiving & Retention
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Auto-Responders
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Availability Management
- Backup and Recovery
- Batch Communications
- Bid Management
- Billing & Invoicing
- Bills of Material
- Blended Call Center
- Budget Management
- Budget Tracking/Job Costing
- Budgeting/Forecasting
- Business Process Automation
- Business Process Control
- Buy Side (Suppliers)
- CMDB
- CRM
- Calendar Management
- Calendar/Reminder System
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Caller ID
- Campaign Management
- Canned Responses
- Capacity Management
- Carrier Management
- Case Management
- Cataloging/Categorization
- Change Management
- Change Order Management
- Chat/Messaging
- Check-in/Check-out
- Churn Management
- Client Management
- Client Portal
- Client Tracking
- Collaboration Tools
- Collaborative Development
- Commenting/Notes
- Commercial
- Commercial Property Management
- Communication Management
- Communications Management
- Community Management
- Complaint Management
- Complaint Monitoring
- Compliance Management
- Compliance Tracking
- Computer Telephony Integration
- Configurable Workflow
- Configuration Management
- Conflict Management
- Contact Database
- Contact Management
- Content Creation
- Content Management
- Contract Lifecycle Management
- Contract/License Management
- Contractor Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Cost-to-Completion Tracking
- Create Subtasks
- Custom Development
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Dictionary Management
- Data Import/Export
- Data Migration
- Data Modeling
- Data Replication
- Data Storage Management
- Data Synchronization
- Decision Support
- Defect Tracking
- Demand Forecasting
- Deployment Management
- Depreciation Management
- Discussions/Forums
- Dispatch Management
- Document Capture
- Document Coding & Control
- Document Generation
- Document Management
- Document Storage
- Drag & Drop
- EDI
- ERP
- Email Management
- Email Templates
- Email Tracking
- Email-to-Task Conversion
- Employee Management
- Equipment Management
- Equipment Tracking
- Estimating
- Event Triggered Actions
- Facility Asset Management
- Feedback Management
- File Sharing
- File Storage
- Filtering
- Fleet Management
- For AEC Industry
- For Commercial Real Estate
- For Insurance Industry
- For Legal Professionals
- For No-Code Development
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Forms Automation
- Forms Creation & Design
- Forms Management
- Full Text Search
- Gamification
- Gantt/Timeline View
- Geotargeting
- Government Contracts
- Graphical User Interface
- Group Management
- HR Management
- Health Score
- Help Desk Management
- ISO Standards Management
- IVR/Voice Recognition
- Idea Management
- Import Tasks
- Import/Export Management
- Inbound Call Center
- Incident Management
- Incident Reporting
- Inspection Management
- Integrated Development Environment
- Integrations Management
- Interaction Tracking
- Interactive Content
- Internal Chat Integration
- Inventory Management
- Inventory Optimization
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Job Management
- Job Tracking
- Kanban Board
- Knowledge Base Management
- Knowledge Management
- Lead Generation
- Lead Management
- Lead Qualification
- Legal Case Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Manual Dialer
- Meeting Management
- Milestone Tracking
- Mobile Access
- Mobile Development
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multiple Programming Languages Supported
- Multiple Scripts
- Multiple User Accounts
- Negative Feedback Management
- No-Code
- Offline Form
- On-Demand Communications
- On-Demand Recording
- Onboarding
- Online Forums
- Order Fulfillment
- Order Management
- Order Processing
- Outbound Call Center
- Parent Task
- Parts Management
- Payroll Management
- Percent-Complete Tracking
- Performance Management
- Performance Metrics
- Permit Management
- Personalization
- Phone Key Input
- Portfolio Management
- Pre-Built Modules
- Pre-built Templates
- Predictive Analytics
- Predictive Dialer
- Preventive Maintenance
- Prioritization
- Proactive Chat
- Problem Management
- Process Modeling & Designing
- Procurement Management
- Product Identification
- Production Scheduling
- Progressive Dialer
- Project Management
- Project Planning/Scheduling
- Project Templates
- Project Tracking
- Projections
- Property Database
- Purchase Order Management
- Purchasing & Receiving
- Quality Assurance
- Quality Management
- Queue Management
- Quotes/Estimates
- RFI & Submittals
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real Time Synchronization
- Real-Time Chat
- Real-time Consumer-facing Chat
- Real-time Updates
- Receiving/Putaway Management
- Recruitment Management
- Recurring Appointments
- Recurring Issues
- Recurring Tasks
- Referral Tracking
- Relational
- Release Management
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Reservations Management
- Residential
- Resource Allocation & Planning
- Resource Management
- Revenue Management
- Risk Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Sales Forecasting
- Sales Pipeline Management
- Scheduling
- Screen Sharing
- Search/Filter
- Segmentation
- Self Service Portal
- Sell Side (Customers)
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Shift Swapping
- Shipment Tracking
- Single Sign On
- Skills Tracking
- Social Media Integration
- Social Media Monitoring
- Sourcing Management
- Specialty Contracts
- Spreadsheet View
- Status Tracking
- Subcontractor Management
- Supplier Management
- Supplier Quality Control
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Board View
- Task Editing/Updating
- Task Management
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Team Collaboration
- Template Management
- Templates
- Territory Management
- Testing/QA Management
- Text Analysis
- Text Editing
- Text to Speech
- Third Party Integrations
- Time & Expense Tracking
- Time Off Management
- Timesheet Management
- Tire Management
- To-Do List
- Traditional Methodologies
- Training Management
- Transaction History
- Transcripts/Chat History
- Transfers/Routing
- Transportation Management
- Trend Analysis
- Usage Tracking/Analytics
- User Management
- Variable Workforce
- Vendor Master Data Management
- Vendor Payment
- Video Support
- Virtual Assistant
- Visual Modeling
- VoIP Connection
- Voice Customization
- Voice Mail
- Warehouse Management
- Warranty Tracking
- Web App Development
- Web Forms
- Web-based Deployment
- Web/Mobile App Development
- Website Visitor Tracking
- Widgets
- Win/Loss Analysis
- Work Order Creation
- Workflow Configuration
- Workflow Management
Integrations
- Total integrations1115
- Adobe Commerce
- BigCommerce
- Freshdesk
- Google Analytics 360
- HubSpot CRM
- Intercom
- Jira
- Mailchimp
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- SugarCRM
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
- Total integrations57
- Adobe Commerce
- BigCommerce
- Freshdesk
- Google Analytics 360
- HubSpot CRM
- Intercom
- Jira
- Mailchimp
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- SugarCRM
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
Alternatives
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