Learn why GetApp is free
Zendesk vs MessageBird Comparison
Add to Compare
MessageBird
4.6
86pts
Overview
Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets easily....
MessageBird solves your communication challenges via our SMS, Voice and Conversations APIs.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Screenshots
Pricing
Starting from
- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
4.4
5
4
3
2
1
1,315
889
236
43
34
- Value for money
- Ease of use
- Features
- Customer support
Pros
Pros
Cons
Cons
Key features
- Total features98
- A/B Testing
- API
- Access Control
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Answering Machine Detection
- Anti Spam
- Application Integration
- Archiving & Retention
- Assignment Management
- Audit Trail
- Authentication
- Auto-Responders
- Automatic Backup
- Automatic Notifications
- Benchmarking
- Bulk Send
- CRM Integration
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Transfer
- Caller ID
- Campaign Scheduling
- Chat
- Chat Transcript
- Collaboration Tools
- Collaborative Workspace
- Commenting
- Communication Management
- Computer Telephony Integration
- Conditional Logic
- Configurable Workflow
- Contact History
- Content Filter
- Custom Fields
- Custom Forms
- Customer Activity Reporting
- Customer Database
- Customer Experience Management
- Customer Service Analytics
- Customizable Branding
- Customizable Reporting
- Customizable Templates
- Data Import/Export
- Delivery Tracking
- Disaster Recovery
- Drag & Drop Interface
- Email Integration
- Email Notifications
- Email Templates
- Email Tracking
- Employee Database
- Escalation Management
- Event Triggered Actions
- Feedback Collection
- Feedback Management
- File Transfer
- Filtered Views
- Forms Management
- Geolocation
- Geotargeting
- IVR / Voice Recognition
- Instant Messaging
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Lead Management
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Company
- Multi-Country
- Multi-Language
- Multi-Location
- Multimedia Support
- Multiple Format Support
- Multiple Projects
- Multiple User Accounts
- Online Forums
- Performance Reports
- Permission Management
- Predictive Analytics
- Prioritizing
- Queue Manager
- Ratings & Reviews
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real Time Updates
- Receiving
- Reminders
- Reporting & Statistics
- Role Management
- Route Optimization
- Rules-Based Workflow
- SLA Management
- SMS Integration
- SMS Marketing Managment
- SSL Security
- Self Service Portal
- Single Sign On
- Social Media Integration
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Text to Speech
- Third Party Integration
- Timer
- Two-Factor Authentication
- Web Forms
- Widgets
- Workflow Management
- Total features39
- A/B Testing
- API
- Access Control
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Answering Machine Detection
- Anti Spam
- Application Integration
- Archiving & Retention
- Assignment Management
- Audit Trail
- Authentication
- Auto-Responders
- Automatic Backup
- Automatic Notifications
- Benchmarking
- Bulk Send
- CRM Integration
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Transfer
- Caller ID
- Campaign Scheduling
- Chat
- Chat Transcript
- Collaboration Tools
- Collaborative Workspace
- Commenting
- Communication Management
- Computer Telephony Integration
- Conditional Logic
- Configurable Workflow
- Contact History
- Content Filter
- Custom Fields
- Custom Forms
- Customer Activity Reporting
- Customer Database
- Customer Experience Management
- Customer Service Analytics
- Customizable Branding
- Customizable Reporting
- Customizable Templates
- Data Import/Export
- Delivery Tracking
- Disaster Recovery
- Drag & Drop Interface
- Email Integration
- Email Notifications
- Email Templates
- Email Tracking
- Employee Database
- Escalation Management
- Event Triggered Actions
- Feedback Collection
- Feedback Management
- File Transfer
- Filtered Views
- Forms Management
- Geolocation
- Geotargeting
- IVR / Voice Recognition
- Instant Messaging
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Lead Management
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Company
- Multi-Country
- Multi-Language
- Multi-Location
- Multimedia Support
- Multiple Format Support
- Multiple Projects
- Multiple User Accounts
- Online Forums
- Performance Reports
- Permission Management
- Predictive Analytics
- Prioritizing
- Queue Manager
- Ratings & Reviews
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real Time Updates
- Receiving
- Reminders
- Reporting & Statistics
- Role Management
- Route Optimization
- Rules-Based Workflow
- SLA Management
- SMS Integration
- SMS Marketing Managment
- SSL Security
- Self Service Portal
- Single Sign On
- Social Media Integration
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Text to Speech
- Third Party Integration
- Timer
- Two-Factor Authentication
- Web Forms
- Widgets
- Workflow Management
Integrations
- Total integrations864
- BigCommerce
- Freshdesk
- Google Analytics
- HubSpot CRM
- Jira
- Joomla
- Magento Commerce
- Mailchimp
- Pipedrive
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Shopify
- Slack
- SugarCRM
- Wordpress
- Zapier
- Zendesk
- Zoho CRM
- Total integrations17
- BigCommerce
- Freshdesk
- Google Analytics
- HubSpot CRM
- Jira
- Joomla
- Magento Commerce
- Mailchimp
- Pipedrive
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Shopify
- Slack
- SugarCRM
- Wordpress
- Zapier
- Zendesk
- Zoho CRM
Security
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
Alternatives
Explore similar apps
User reviews that mention these apps
Anonymous Reviewer
Internet, 501-1000 employees
Used daily for 3+ years
Review source
Share this review:
Overall, I would recommend the system - easy-to-use, simple solution with helpful customer service. Some of their feature challenges are being addressed.
The software is very easy to use. We use it in conjunction with our CRM platform, Zendesk, because we were looking for a system that would integrate with Zendesk easily without involving complicated engineering involvement. MessageBird fit the bill and has allowed us to engage in quite a few text outreach campaigns to customers (mainly transaction in nature, not promotional) at minimal cost and fuss - no engineers required. The system integrates fairly well with Zendesk (still some kinks) but it's workable. Time will will if MessageBird proves to be a good long-term solution, but they are working on their offerings. Their customer service is also very pleasant and very helpful, even through some technical challenges.
The software is not as popular in the US as in Europe, which, especially early on, caused a few more issues setting up the system. There are also some areas where the system *appears* to be less robust than similar solutions in the texting space (like Twilio). There appears to be less flexibility in automation for sending out text messages and occasional system glitches. Their integration with Zendesk (perhaps other CRM platforms, too?) could be improved and lacks some basic features (they're working on it). None of the above, however, means it's not possible to message customers - just annoyances to cross over. The system still works, especially if you're interested in using MessageBird to test texting campaigns.
Zendesk vs. MessageBird
See how Zendesk and MessageBird stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.