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Zendesk vs Messenger Communication Platform Comparison
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Overview
Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets easily....
The Messenger Communication Platform is a web-based customer communications solution for businesses of all sizes that allows...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Screenshots
Pricing
Starting from
$19/mo.month
- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
$539/mo.month
- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
4.4
5
4
3
2
1
1,319
889
238
43
34
- Value for money
- Ease of use
- Features
- Customer support
96%
would recommend this appPros
Ticket handling is great, and the way everything links together is amazing. The ability to search across the whole platform (documentation, tickets, users) all at once, is fantastic.
It's a very easy to use with very good features that really help make the job much easier. I really learned a lot thanks to it, becaus zendesk helps me know my applicacion even better.
The experience with Zendesk is very good, it has helped me to better organize the incidents, give them priority and also be able to obtain very good statistics to analyze the work of the team.
Pros
Not enoughreviews yet
Cons
I dislike that unless you are communicating within the actual Zendesk software with your admin/technical support team, it comes through as a confusing email thread that is hard to follow.
Its routing function is slow, and it is not automatable. Another problem is (ironically) your tool for managing and tracking problems, it's slow.
I haven't found any problem with this app at the moment. I think it fits our needs at the moment, I will update my review if I ever find a problem.
Cons
Not enoughreviews yet
Key features
- Total features98
- A/B Testing
- API
- Access Control
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Application Integration
- Appointment Management
- Archiving & Retention
- Assignment Management
- Audit Trail
- Authentication
- Auto-Responders
- Automatic Backup
- Automatic Notifications
- Benchmarking
- Billing Rate Management
- CRM Integration
- Call Recording
- Call Routing
- Caller ID
- Channel Management
- Chat
- Chat Transcript
- Collaboration Tools
- Collaborative Workspace
- Commenting
- Communication Management
- Conditional Logic
- Configurable Workflow
- Contact History
- Contact Management
- Content Filter
- Custom Fields
- Custom Forms
- Customer Accounts
- Customer Activity Reporting
- Customer Database
- Customer Experience Management
- Customer Profiling
- Customer Service Analytics
- Customizable Branding
- Customizable Reporting
- Customizable Templates
- Data Import/Export
- Disaster Recovery
- Document Automation
- Drag & Drop Interface
- Email Integration
- Email Notifications
- Email Templates
- Email Tracking
- Employee Database
- Escalation Management
- Event Triggered Actions
- Feedback Collection
- Feedback Management
- Filtered Views
- Forms Management
- IVR / Voice Recognition
- Instant Messaging
- Interactive Content
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Lead Generation
- Lead Management
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Company
- Multi-Language
- Multi-Location
- Multiple Format Support
- Multiple Projects
- Multiple User Accounts
- Online Forums
- Performance Metrics
- Performance Reports
- Permission Management
- Predictive Analytics
- Prioritizing
- Queue Manager
- Ratings & Reviews
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Updates
- Reminders
- Reporting & Statistics
- Role Management
- Rules-Based Workflow
- SLA Management
- SMS Integration
- SSL Security
- Self Service Portal
- Single Sign On
- Social Media Integration
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Third Party Integration
- Timer
- Two-Factor Authentication
- Web Forms
- Widgets
- Workflow Management
- Total features32
- A/B Testing
- API
- Access Control
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Application Integration
- Appointment Management
- Archiving & Retention
- Assignment Management
- Audit Trail
- Authentication
- Auto-Responders
- Automatic Backup
- Automatic Notifications
- Benchmarking
- Billing Rate Management
- CRM Integration
- Call Recording
- Call Routing
- Caller ID
- Channel Management
- Chat
- Chat Transcript
- Collaboration Tools
- Collaborative Workspace
- Commenting
- Communication Management
- Conditional Logic
- Configurable Workflow
- Contact History
- Contact Management
- Content Filter
- Custom Fields
- Custom Forms
- Customer Accounts
- Customer Activity Reporting
- Customer Database
- Customer Experience Management
- Customer Profiling
- Customer Service Analytics
- Customizable Branding
- Customizable Reporting
- Customizable Templates
- Data Import/Export
- Disaster Recovery
- Document Automation
- Drag & Drop Interface
- Email Integration
- Email Notifications
- Email Templates
- Email Tracking
- Employee Database
- Escalation Management
- Event Triggered Actions
- Feedback Collection
- Feedback Management
- Filtered Views
- Forms Management
- IVR / Voice Recognition
- Instant Messaging
- Interactive Content
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Lead Generation
- Lead Management
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Company
- Multi-Language
- Multi-Location
- Multiple Format Support
- Multiple Projects
- Multiple User Accounts
- Online Forums
- Performance Metrics
- Performance Reports
- Permission Management
- Predictive Analytics
- Prioritizing
- Queue Manager
- Ratings & Reviews
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Updates
- Reminders
- Reporting & Statistics
- Role Management
- Rules-Based Workflow
- SLA Management
- SMS Integration
- SSL Security
- Self Service Portal
- Single Sign On
- Social Media Integration
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Third Party Integration
- Timer
- Two-Factor Authentication
- Web Forms
- Widgets
- Workflow Management
Integrations
- Total integrations867
- BigCommerce
- Freshdesk
- Google Analytics
- HubSpot CRM
- Jira
- Joomla
- Magento Commerce
- Mailchimp
- Pipedrive
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Shopify
- Slack
- SugarCRM
- Wordpress
- Zapier
- Zendesk
- Zoho CRM
- Total integrations2
- BigCommerce
- Freshdesk
- Google Analytics
- HubSpot CRM
- Jira
- Joomla
- Magento Commerce
- Mailchimp
- Pipedrive
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Shopify
- Slack
- SugarCRM
- Wordpress
- Zapier
- Zendesk
- Zoho CRM
Security
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
Alternatives
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Zendesk vs. Messenger Communication Platform
See how Zendesk and Messenger Communication Platform stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.
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