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Zendesk vs SharePoint Comparison
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Overview
Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets easily....
SharePoint is a collaboration & content management platform which can be used to build portals, collaboration sites, & also...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Screenshots
Pricing
Starting from
$19/mo.month
- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
$5/mo.month
- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
4.4
5
4
3
2
1
1,319
889
237
43
34
- Value for money
- Ease of use
- Features
- Customer support
96%
would recommend this app4.2
5
4
3
2
1
1,296
1,213
432
80
21
- Value for money
- Ease of use
- Features
- Customer support
92%
would recommend this appPros
Ticket handling is great, and the way everything links together is amazing. The ability to search across the whole platform (documentation, tickets, users) all at once, is fantastic.
It's a very easy to use with very good features that really help make the job much easier. I really learned a lot thanks to it, becaus zendesk helps me know my applicacion even better.
The experience with Zendesk is very good, it has helped me to better organize the incidents, give them priority and also be able to obtain very good statistics to analyze the work of the team.
Pros
It is my go to place to find answers above and even beyond my supervisor. Truth is, this is how I am such a good employee with a strong sense of worth.
I love that I can have people share and edit documents remotely and easily. It’s helpful to track where people are working in the document and all have easy access to it wherever we are.
It is used to create a websites with easy way and also have some amazing features. Its a best microsoft tool to build sites with predefined tools and features.
Cons
I dislike that unless you are communicating within the actual Zendesk software with your admin/technical support team, it comes through as a confusing email thread that is hard to follow.
Its routing function is slow, and it is not automatable. Another problem is (ironically) your tool for managing and tracking problems, it's slow.
I haven't found any problem with this app at the moment. I think it fits our needs at the moment, I will update my review if I ever find a problem.
Cons
They can be useful when they work and painful when they break. Some workflows worked without a problem throughout their lifetime and some broke frequently with hard-to-debug error messages.
The big downside is when you have a small IT team that has to shoulder the burden of training users and maintaining SharePoint sites. This overhead alone leaves little time for anything else.
The only problem I can think of, is the lack of knowledge of users who might hinder the documents or create duplicates. This can then get cumbersome for admins to oversee and rectify.
Key features
- Total features98
- @mentions
- A/B Testing
- API
- Access Control
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Application Integration
- Approval Process Control
- Archiving & Retention
- Assignment Management
- Audit Trail
- Authentication
- Auto-Responders
- Automatic Backup
- Automatic Notifications
- Benchmarking
- CRM Integration
- Calendar Management
- Call Recording
- Call Routing
- Caller ID
- Chat
- Collaboration Tools
- Collaborative Review
- Collaborative Workspace
- Commenting
- Communication Management
- Compliance Management
- Conditional Logic
- Configurable Workflow
- Contact History
- Contact Management
- Content Filter
- Content Library
- Content Management
- Custom Fields
- Custom Forms
- Customer Activity Reporting
- Customer Database
- Customer Experience Management
- Customer Service Analytics
- Customizable Branding
- Customizable Reporting
- Customizable Templates
- Data Extraction
- Data Import/Export
- Data Storage Management
- Data Synchronization
- Data Visualization
- Deadline Management
- Design Management
- Disaster Recovery
- Document Management
- Document Review
- Document Templates
- Drag & Drop Interface
- Email Integration
- Email Notifications
- Email Templates
- Email Tracking
- Employee Database
- Escalation Management
- Event Triggered Actions
- Feedback Collection
- Feedback Management
- File Management
- File Transfer
- Filtered Views
- Forms Management
- Graphical Workflow Editor
- History Tracking
- IVR / Voice Recognition
- Inbox Management
- Instant Messaging
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Lead Management
- Microsoft Outlook Integration
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Company
- Multi-Language
- Multi-Location
- Multiple Format Support
- Multiple Projects
- Multiple User Accounts
- Online Forums
- Partner Portal
- Performance Reports
- Permission Management
- Predictive Analytics
- Prioritizing
- Project Management
- Projections
- Queue Manager
- Ratings & Reviews
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Updates
- Records Management
- Remote Access
- Remote File Access
- Reporting & Statistics
- Role Management
- Rules-Based Workflow
- SLA Management
- SMS Integration
- SSL Security
- Search Functionality
- Secure Data Storage
- Self Service Portal
- Single Sign On
- Social Media Integration
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Third Party Integration
- Time Off Requests
- Timer
- Two-Factor Authentication
- Vacation Tracking
- Video Conferencing
- Video Streaming
- Video Support
- Web Forms
- Widgets
- Workflow Management
- Total features57
- @mentions
- A/B Testing
- API
- Access Control
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Application Integration
- Approval Process Control
- Archiving & Retention
- Assignment Management
- Audit Trail
- Authentication
- Auto-Responders
- Automatic Backup
- Automatic Notifications
- Benchmarking
- CRM Integration
- Calendar Management
- Call Recording
- Call Routing
- Caller ID
- Chat
- Collaboration Tools
- Collaborative Review
- Collaborative Workspace
- Commenting
- Communication Management
- Compliance Management
- Conditional Logic
- Configurable Workflow
- Contact History
- Contact Management
- Content Filter
- Content Library
- Content Management
- Custom Fields
- Custom Forms
- Customer Activity Reporting
- Customer Database
- Customer Experience Management
- Customer Service Analytics
- Customizable Branding
- Customizable Reporting
- Customizable Templates
- Data Extraction
- Data Import/Export
- Data Storage Management
- Data Synchronization
- Data Visualization
- Deadline Management
- Design Management
- Disaster Recovery
- Document Management
- Document Review
- Document Templates
- Drag & Drop Interface
- Email Integration
- Email Notifications
- Email Templates
- Email Tracking
- Employee Database
- Escalation Management
- Event Triggered Actions
- Feedback Collection
- Feedback Management
- File Management
- File Transfer
- Filtered Views
- Forms Management
- Graphical Workflow Editor
- History Tracking
- IVR / Voice Recognition
- Inbox Management
- Instant Messaging
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Lead Management
- Microsoft Outlook Integration
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Company
- Multi-Language
- Multi-Location
- Multiple Format Support
- Multiple Projects
- Multiple User Accounts
- Online Forums
- Partner Portal
- Performance Reports
- Permission Management
- Predictive Analytics
- Prioritizing
- Project Management
- Projections
- Queue Manager
- Ratings & Reviews
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Updates
- Records Management
- Remote Access
- Remote File Access
- Reporting & Statistics
- Role Management
- Rules-Based Workflow
- SLA Management
- SMS Integration
- SSL Security
- Search Functionality
- Secure Data Storage
- Self Service Portal
- Single Sign On
- Social Media Integration
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Third Party Integration
- Time Off Requests
- Timer
- Two-Factor Authentication
- Vacation Tracking
- Video Conferencing
- Video Streaming
- Video Support
- Web Forms
- Widgets
- Workflow Management
Integrations
- Total integrations865
- BigCommerce
- Freshdesk
- Google Analytics
- HubSpot CRM
- Jira
- Joomla
- Magento Commerce
- Mailchimp
- Pipedrive
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Shopify
- Slack
- SugarCRM
- Wordpress
- Zapier
- Zendesk
- Zoho CRM
- Total integrations397
- BigCommerce
- Freshdesk
- Google Analytics
- HubSpot CRM
- Jira
- Joomla
- Magento Commerce
- Mailchimp
- Pipedrive
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Shopify
- Slack
- SugarCRM
- Wordpress
- Zapier
- Zendesk
- Zoho CRM
Security
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
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