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Zendesk vs Nimble Comparison
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Overview
Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets easily....
Designed for SMBs, Nimble connects all contacts, calendars, communications & social interactions on one platform for streamlined...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Screenshots
Pricing
Starting from
- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
4.4
5
4
3
2
1
1,319
889
238
43
34
- Value for money
- Ease of use
- Features
- Customer support
4.4
5
4
3
2
1
836
567
150
24
14
- Value for money
- Ease of use
- Features
- Customer support
Pros
Pros
Cons
Cons
Key features
- Total features98
- A/B Testing
- API
- Access Control
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Application Integration
- Archiving & Retention
- Assignment Management
- Audit Trail
- Authentication
- Auto-Responders
- Automatic Backup
- Automatic Notifications
- Benchmarking
- CRM Integration
- Calendar Sync with Google
- Call Recording
- Call Routing
- Caller ID
- Categorization
- Chat
- Collaboration Tools
- Collaborative Workspace
- Commenting
- Conditional Logic
- Configurable Workflow
- Contact History
- Contact Management
- Content Filter
- Custom Fields
- Custom Forms
- Customer Activity Reporting
- Customer Database
- Customer Experience Management
- Customer Service Analytics
- Customizable Branding
- Customizable Reporting
- Customizable Templates
- Data Import
- Data Import/Export
- Desktop Notifications
- Disaster Recovery
- Drag & Drop Interface
- Email Integration
- Email Notifications
- Email Templates
- Email Tracking
- Employee Database
- Escalation Management
- Event Calendar
- Event Scheduling
- Event Triggered Actions
- Feedback Collection
- Feedback Management
- Filtered Views
- Forecasting
- Forms Management
- IVR / Voice Recognition
- Instant Messaging
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Lead Management
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Company
- Multi-Language
- Multi-Location
- Multiple Format Support
- Multiple Projects
- Multiple User Accounts
- Online Forums
- Performance Reports
- Permission Management
- Pipeline Management
- Pipeline Reports
- Predictive Analytics
- Prioritizing
- Queue Manager
- Ratings & Reviews
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Updates
- Reminders
- Reporting & Statistics
- Role Management
- Rules-Based Workflow
- SLA Management
- SMS Integration
- SSL Security
- Sales Analytics
- Sales Forecasting
- Search Functionality
- Self Service Portal
- Single Sign On
- Social Media Integration
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Third Party Integration
- Timer
- Two-Factor Authentication
- Web Forms
- Widgets
- Workflow Management
- Total features26
- A/B Testing
- API
- Access Control
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Application Integration
- Archiving & Retention
- Assignment Management
- Audit Trail
- Authentication
- Auto-Responders
- Automatic Backup
- Automatic Notifications
- Benchmarking
- CRM Integration
- Calendar Sync with Google
- Call Recording
- Call Routing
- Caller ID
- Categorization
- Chat
- Collaboration Tools
- Collaborative Workspace
- Commenting
- Conditional Logic
- Configurable Workflow
- Contact History
- Contact Management
- Content Filter
- Custom Fields
- Custom Forms
- Customer Activity Reporting
- Customer Database
- Customer Experience Management
- Customer Service Analytics
- Customizable Branding
- Customizable Reporting
- Customizable Templates
- Data Import
- Data Import/Export
- Desktop Notifications
- Disaster Recovery
- Drag & Drop Interface
- Email Integration
- Email Notifications
- Email Templates
- Email Tracking
- Employee Database
- Escalation Management
- Event Calendar
- Event Scheduling
- Event Triggered Actions
- Feedback Collection
- Feedback Management
- Filtered Views
- Forecasting
- Forms Management
- IVR / Voice Recognition
- Instant Messaging
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Lead Management
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Company
- Multi-Language
- Multi-Location
- Multiple Format Support
- Multiple Projects
- Multiple User Accounts
- Online Forums
- Performance Reports
- Permission Management
- Pipeline Management
- Pipeline Reports
- Predictive Analytics
- Prioritizing
- Queue Manager
- Ratings & Reviews
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Updates
- Reminders
- Reporting & Statistics
- Role Management
- Rules-Based Workflow
- SLA Management
- SMS Integration
- SSL Security
- Sales Analytics
- Sales Forecasting
- Search Functionality
- Self Service Portal
- Single Sign On
- Social Media Integration
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Third Party Integration
- Timer
- Two-Factor Authentication
- Web Forms
- Widgets
- Workflow Management
Integrations
- Total integrations867
- BigCommerce
- Freshdesk
- Google Analytics
- HubSpot CRM
- Jira
- Joomla
- Magento Commerce
- Mailchimp
- Pipedrive
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Shopify
- Slack
- SugarCRM
- Wordpress
- Zapier
- Zendesk
- Zoho CRM
- Total integrations106
- BigCommerce
- Freshdesk
- Google Analytics
- HubSpot CRM
- Jira
- Joomla
- Magento Commerce
- Mailchimp
- Pipedrive
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Shopify
- Slack
- SugarCRM
- Wordpress
- Zapier
- Zendesk
- Zoho CRM
Security
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
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User reviews that mention these apps
Matt McDonald
Renewables & Environment, 51-200 employees
Used daily for 3+ years
Review source
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Zendesk was very valuable in helping our team to manage and prioritize service tickets from customers. Previous to using Zendesk we were attempting to use a cut-rate CRM that really wasn't designed to management service tickets in a nimble and fast way. Zendesk integrated with our propriety software system (we set that API up) and allowed us to very closely track the concerns and complaints of our customers as well as give us the statistical insights into the quality of our customer support that we really needed.
Sometimes Zendesk has default features that we weren't aware of and because we used this platform with our customers the use of that platform frequently resulted in customers receiving notifications for things they never should have known about.
Jennifer Kerastas
Design, 51-200 employees
Used monthly for 1+ years
Review source
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Pretty inexpensive to purchase and has a decent number of integration options like Hubspot and Zendesk.
To be honest, I found this not as intuitive to learn. It's not easy to navigate and seems to be pretty clunky. It's also pretty limiting, and lacks basic email responses to inquiries. A bit frustrating.
Hi Jennifer, Thank you for sharing your feedback with our team. :) We are so glad to hear that you are enjoying the abundance of features that Nimble has to offer, such as Group Messaging, Multiple Deal Pipelines etc., for the right price! You can definitely create and send messages in Nimble. Reach out to care@nimble.com to learn more. -Olivia | Nimble Customer Success Ninja
Susan Boggs
Management Consulting, 1-10 employees
Used monthly for 2+ years
Review source
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