Zendesk Suite vs Nimble Comparison

Zendesk was very valuable in helping our team to manage and prioritize service tickets from customers. Previous to using Zendesk we were attempting to use a cut-rate CRM that really wasn't designed to management service tickets in a nimble and fast way. Zendesk integrated with our propriety software system (we set that API up) and allowed us to very closely track the concerns and complaints of our customers as well as give us the statistical insights into the quality of our customer support that we really needed.

Sometimes Zendesk has default features that we weren't aware of and because we used this platform with our customers the use of that platform frequently resulted in customers receiving notifications for things they never should have known about.

Pretty inexpensive to purchase and has a decent number of integration options like Hubspot and Zendesk.

To be honest, I found this not as intuitive to learn. It's not easy to navigate and seems to be pretty clunky. It's also pretty limiting, and lacks basic email responses to inquiries. A bit frustrating.

Hi Jennifer, Thank you for sharing your feedback with our team. :) We are so glad to hear that you are enjoying the abundance of features that Nimble has to offer, such as Group Messaging, Multiple Deal Pipelines etc., for the right price! You can definitely create and send messages in Nimble. Reach out to care@nimble.com to learn more. -Olivia | Nimble Customer Success Ninja

Quite functional solution for our corporations CRM needs.

Some minor issues with integration to G suite.

Hi there, Thank you for sharing your feedback with our team. :) We are so glad to hear that you are enjoying all the functionalities of Nimble. We would be happy to assist with any issues you may have encountered while attempting to integrate with Gsuite. Please reach out to care@nimble.com. -Olivia | Nimble Customer Success Ninja

The interface of this CRM tool is really easy to get used to as well as connecting with people by using LinkedIn

Connection between Live Suite and Nimble is not very intuitive and causes some issues

Hi there, Thank you for sharing your feedback with our team. :) We are so glad to hear that you are enjoying how easy it is to take the Nimble Smart Contact add-in with you into your LinkedIn account in order to build records of your connections. Nimble offers over 80 possible integrations with 3rd party applications. Reach out to care@nimble.com to learn more. -Olivia | Customer Success Ninja

It simplifies social media presence and help you with your business if you're not a facebook fan. I has a lot of integrations and their support is amazing.

Nimble doesnot support Facebook messaging and even they do not track emails email which is quite frustrating sometime.

Hi there, Thank you for sharing your feedback with our team. :) We are so glad to hear that you are enjoying how Nimble enables you to integrate your social media within your Nimble account in order to help you with your business. Facebook made the decision a few years ago to close their API to all third parties. However, you can definitely use the Nimble Contact Add-in from within your browser in order to manage your Facebook. Best, Olivia Nimble Customer Success Ninja

Simple CRM that works with G Suite and Office,

Ended up going with a competitor because of deal management aspect. The CRM solution we went with allowed us to have multiple kinds of pipelines for deals.

Like that it's very easy to set up. Data entry from .xls files is smooth.

I'm not a big fan of G Suite, so I found it a bit cumbersome to use.

Hi there, Thank you for sharing your feedback with our team. :) We are so glad to hear that you are enjoying how easy it is to set up your Nimble account with your email accounts, calendars, social media, and importing your contacts directly from a CSV file. Nimble also provides users the ability to integrate Office 365, Outlook, GoDaddy, Apple Mail, etc. Reach out to care@nimble.com to learn more. -Olivia | Nimble Customer Success Ninja

It is a simple smart CRM that works with Office 365 and G Suite

Might want a heavier system if you have a really large org

An efficient contact and email management system working directly with G-suite and MS Office apps.

A lack of support structure. Tiny things like a lack of 'seeing all tags' at once option.

I like how it integrates with G-Suite so I can make the most of my contacts.

The 'today' screen is cluttered and was a bit overwhelming at first. After a while, I got used to it and love it!

Amazing set of User experience and various features of managing the contacts of customers helps us to manage and communicate in better way.

Nothing. Just keep on producing new features.

Smart CRM for Office 365 & G Suite and it works for me by automatically combining my contacts.

Nimble is a very fast effective and trusted software for CRM.

I love that Nimble is able to reach out and connect my contacts in all aspects of their digital interfaces. It does a great job of tracking your pipelines.

I was provided this as a free replacement for O365 Customer Manager, therefore, I do not want complain about a free product. However, I did not continue to use Nimble when I switched to Google G-Suite. The primary reason is that I was seeking a CRM tool that is very integrated with G-Suite. Nimble has marketed themselves as a O365 integrated tool, and then decided that they should start mentioning G-Suite. Because of this, I did not want to wait for them to get all of the integrations that I desire at this time.

Social and traditional CRM together

As with most powerful platforms there is a bit of a learning curve to use all the features, but well worth the time investment.

Really great integration with Google Suite and other 3rd parties. It works perfectly to stay close to clients and fans through social media.

Nothing on the bad side so far! I would recommend to anyone who needs this kind of automation and integrations.

Hi Adrian, Thank you for sharing your feedback with our team. :) We are glad to hear that you are enjoying out full integration with Google suite. Did you know you can even connect your Gmail account to Nimble and sync your emails to and from? Reach out to our Customer Success team at care@nimble.com to learn more. Best, Olivia Nimble Customer Success Ninja

Absolutely love that Nimble integrates with BOTH Office 365 and Google G Suite. This provides clients that flexibility of using either email and collaboration system.

Nimble Contact does not permit Group Messages or Sales Forecasts & Reports. To have these important features you must upgrade to Nimble Business.

Hi Kenneth, Thanks for sharing your wonderful feedback. We are so happy to hear that you are enjoying how Nimble can integrate with both your Office 365 account as well ad Google G Suite. It is true that the Nimble Contact plan does not include Group Message sends. However, you can definitely upgrade to the Nimble Business plan in order to send up to 100 Group Messages per day! We would be happy to share the difference in both plans if you were interested please feel free to reach out to us at care@nimble.com! Looking forward to hearing from you, Standing by, Olivia Customer Care Ninja | Nimble care@nimble.com P.S. New To Nimble? Sign up for a group Q&A session to speak with a live person: http://www.nimble.com/company/webinars/

Nimble not only has a great web-based app, but also easy and powerful mobile apps.

The business card scanner on the mobile app is not very reliable in it's text conversion.

Hi Joel, Thank you for sharing your feedback with our team. :) We are so glad to hear that you are enjoying how easy Nimble makes it to take Nimble on the go in your mobile device. The Nimble card scanner should definitely be a reliable source for scanning and transferring a business card into a contact record in Nimble. We would be happy to investigate this further. Reach out to care@nimble.com to learn more. -Olivia | Customer Success Ninja

This is a great suite of CRM tools with plenty of great features. It has amazing features like "stay in touch" to cultivate better relationships with clients and even family.

For me I think that there is an area where others suites take advantage because they get into more tools of marketing automation: like personalized forms, landing pages and email automation all integrated.

It has a quick setup and easy integration with Google suite and Office 365. Does a great job of connecting you with your customers for sales and keeping tabs on contacts.

Keeping in touch with your contacts if you have a large database can become a huge task. Please improve forecasting functionality. Plus the mobile app also needs some sets of functions added.

Easy synchronized contact management for sales teams in Office 365 environments. My understanding is that G Suite is supported as well. Its ability to engage with clients via social media is second to none.

It has an interesting API, but that feature is locked to the Business level of service, not the Contact level.

Hi Jason, Thank you for sharing your feedback with our team. :) We are so glad to hear that you are enjoying how you can integrate your Office 365 account with Nimble. The Nimble API is available in order to sync tasks and contacts. Reach out to care@nimble.com to learn more. -Olivia | Customer Success Ninja

Nimble works from my G suite Google email account, and also connects with my social media connections (you can click on the social media profiles for a contact, which often provides helpful information). I use it to track leads for potential advertisers for my news websites.

It works from within Google G suite and Microsoft. It does not work within mac mail or other mail systems though. Other than that I can't really find anything I don't like about it. That is not a criticism, just a heads up.

this is smart-ware, it's designed to be intuitive and to anticipate what you need to do to communicate with prospects. Integration into Google Suite and mobile features are essential for keeping a CRM front and center in my day.

A couple things I'd like to see would be batch scanning business cards on the mobile app, an AI feature for filtering dead or unused emails and an integration with personality profile building tools

Hi Greg, Thank you for sharing your feedback with our team. :) We are so glad that you are enjoying how intuitive Nimble is in order to help you build a deeper record of your contacts. Have you checked out our Social Profile matching tool? This tool locates information about your contacts based on the information you have provided Nimble. You can definitely scan business cards when using the Nimble mobile app. After scanning a business card, Nimble will create a contact with this information that can be simply added to your Nimble record. Best, Olivia Nimble Customer Success Ninja

A great addition to office 365 or G-suite. Helps in keeping track of all your emails, contacts, schedules, calendars at one place. Improves the efficient access to all of this thus saving a lot of time and helps in productivity.

As such didn't find much to complain about this software. Overall happy with the performance.

It is a simple customer relationship management tool which works Directly inside office 365 and G suite. From updating profile to company insights manages everything quickly and make the deal more perfect.it is created to help professional people build a good relationship .

We haven't experienced any cons currently. It is a good tool for our current requirements

Nimble makes it very easy to import your contacts, track activities, view potential leads, and manage existing clients. You can use it to collect client data from most social media platforms, such as Twitter and LinkedIn. It’s integrated with the G Suite and Office 365.

The mobile app isn’t as easy to use, as the interface on both phones and tablets isn’t as responsive. It doesn’t allow for any marketing automation, so you can’t create email marketing campaigns.

For the greater part I am impressed by the dashboard presentation of Nimble; it gives all the needed information at a sign glance, you can keep track of new connections and keep them in the loop. It is well integrated into other productivity applications like G-Suite, LinkedIn and Office 365 among others

Email limitations may be annoying but then that makes it a business as options are available if you would subscribe to premium priced packages