Learn why GetApp is free
Zendesk vs Nuclino Comparison
Add to Compare
Overview
Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets easily....
Nuclino is a knowledge management and team collaboration platform that enables users to create real-time documents and connect...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Screenshots
Pricing
Starting from
$19/mo.month
- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
$6/mo.month
- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
4.4
5
4
3
2
1
1,315
889
237
43
34
- Value for money
- Ease of use
- Features
- Customer support
96%
would recommend this appPros
Ticket handling is great, and the way everything links together is amazing. The ability to search across the whole platform (documentation, tickets, users) all at once, is fantastic.
It's a very easy to use with very good features that really help make the job much easier. I really learned a lot thanks to it, becaus zendesk helps me know my applicacion even better.
The experience with Zendesk is very good, it has helped me to better organize the incidents, give them priority and also be able to obtain very good statistics to analyze the work of the team.
Pros
I like how easy it is to use and organize large amounts of information. The integration with Google is fantastic.
My overall experience with nuclino was amazing it’s a great tour I have when building a small company or running a marketing team.
The design of the product is so good that it's actually fun writing new notes/docs in the app.
Cons
I dislike that unless you are communicating within the actual Zendesk software with your admin/technical support team, it comes through as a confusing email thread that is hard to follow.
Its routing function is slow, and it is not automatable. Another problem is (ironically) your tool for managing and tracking problems, it's slow.
I haven't found any problem with this app at the moment. I think it fits our needs at the moment, I will update my review if I ever find a problem.
Cons
I felt that the only missing piece to this platform was the inability to set reminders.
This is a minor error that one was look before sending and message as one does with anything.
Those sorts of crazy widgets don't belong in your organization's wiki.
Key features
- Total features98
- @mentions
- A/B Testing
- API
- Access Control
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Application Integration
- Archiving & Retention
- Assignment Management
- Audit Trail
- Authentication
- Auto-Responders
- Automatic Backup
- Automatic Notifications
- Benchmarking
- CRM Integration
- Call Recording
- Call Routing
- Caller ID
- Chat
- Collaboration Tools
- Collaborative Workspace
- Commenting
- Conditional Logic
- Configurable Workflow
- Contact History
- Content Filter
- Custom Fields
- Custom Forms
- Customer Activity Reporting
- Customer Database
- Customer Experience Management
- Customer Service Analytics
- Customizable Branding
- Customizable Reporting
- Customizable Templates
- Data Import
- Data Import/Export
- Data Storage Management
- Data Visualization
- Disaster Recovery
- Drag & Drop Interface
- Email Integration
- Email Notifications
- Email Templates
- Email Tracking
- Employee Database
- Escalation Management
- Event Triggered Actions
- Feedback Collection
- Feedback Management
- Filtered Views
- Forms Management
- Graphical Planning
- IVR / Voice Recognition
- Instant Messaging
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Lead Management
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Company
- Multi-Language
- Multi-Location
- Multimedia Support
- Multiple Format Support
- Multiple Projects
- Multiple User Accounts
- Online Forums
- Performance Reports
- Permission Management
- Predictive Analytics
- Prioritizing
- Queue Manager
- Ratings & Reviews
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Updates
- Remote File Access
- Reporting & Statistics
- Rich Text Editor
- Role Management
- Role-Based Permissions
- Rules-Based Workflow
- SLA Management
- SMS Integration
- SSL Security
- Search Functionality
- Self Service Portal
- Single Sign On
- Social Media Integration
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Text Editing
- Third Party Integration
- Timer
- Two-Factor Authentication
- Video Management
- Video Streaming
- Video Support
- WYSIWYG Editor
- Web Forms
- Widgets
- Wiki
- Workflow Management
- Total features28
- @mentions
- A/B Testing
- API
- Access Control
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Application Integration
- Archiving & Retention
- Assignment Management
- Audit Trail
- Authentication
- Auto-Responders
- Automatic Backup
- Automatic Notifications
- Benchmarking
- CRM Integration
- Call Recording
- Call Routing
- Caller ID
- Chat
- Collaboration Tools
- Collaborative Workspace
- Commenting
- Conditional Logic
- Configurable Workflow
- Contact History
- Content Filter
- Custom Fields
- Custom Forms
- Customer Activity Reporting
- Customer Database
- Customer Experience Management
- Customer Service Analytics
- Customizable Branding
- Customizable Reporting
- Customizable Templates
- Data Import
- Data Import/Export
- Data Storage Management
- Data Visualization
- Disaster Recovery
- Drag & Drop Interface
- Email Integration
- Email Notifications
- Email Templates
- Email Tracking
- Employee Database
- Escalation Management
- Event Triggered Actions
- Feedback Collection
- Feedback Management
- Filtered Views
- Forms Management
- Graphical Planning
- IVR / Voice Recognition
- Instant Messaging
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Lead Management
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Company
- Multi-Language
- Multi-Location
- Multimedia Support
- Multiple Format Support
- Multiple Projects
- Multiple User Accounts
- Online Forums
- Performance Reports
- Permission Management
- Predictive Analytics
- Prioritizing
- Queue Manager
- Ratings & Reviews
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Updates
- Remote File Access
- Reporting & Statistics
- Rich Text Editor
- Role Management
- Role-Based Permissions
- Rules-Based Workflow
- SLA Management
- SMS Integration
- SSL Security
- Search Functionality
- Self Service Portal
- Single Sign On
- Social Media Integration
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Text Editing
- Third Party Integration
- Timer
- Two-Factor Authentication
- Video Management
- Video Streaming
- Video Support
- WYSIWYG Editor
- Web Forms
- Widgets
- Wiki
- Workflow Management
Integrations
- Total integrations864
- BigCommerce
- Freshdesk
- Google Analytics
- HubSpot CRM
- Jira
- Joomla
- Magento Commerce
- Mailchimp
- Pipedrive
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Shopify
- Slack
- SugarCRM
- Wordpress
- Zapier
- Zendesk
- Zoho CRM
- Total integrations8
- BigCommerce
- Freshdesk
- Google Analytics
- HubSpot CRM
- Jira
- Joomla
- Magento Commerce
- Mailchimp
- Pipedrive
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Shopify
- Slack
- SugarCRM
- Wordpress
- Zapier
- Zendesk
- Zoho CRM
Security
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
Alternatives
Explore similar apps
Zendesk vs. Nuclino
See how Zendesk and Nuclino stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.
For vendors
Our company
© 2010-2021 GetApp. All Rights Reserved.
GetApp® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.