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Zendesk vs Planday Comparison

Overview

Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets easily....

Planday is the best way for shift-based businesses to manage employee scheduling, communication, time clocking and payroll...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$19/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$2/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

1,319

889

238

43

34

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

4.3

(52)

5

4

3

2

1

31

11

7

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

Pros

Ticket handling is great, and the way everything links together is amazing. The ability to search across the whole platform (documentation, tickets, users) all at once, is fantastic.
It's a very easy to use with very good features that really help make the job much easier. I really learned a lot thanks to it, becaus zendesk helps me know my applicacion even better.
The experience with Zendesk is very good, it has helped me to better organize the incidents, give them priority and also be able to obtain very good statistics to analyze the work of the team.

Pros

We tried Planday for free and immediately found it to be better suited for our business' needs - mostly thanks to the skill sets.
Bespoke Hotels has implemented Planday in 5 hotels. It has been a great success.
The app is user friendly and our employees love using it, we’ve even noticed a recognizable boost in employee morale since starting PlanDay.

Cons

I dislike that unless you are communicating within the actual Zendesk software with your admin/technical support team, it comes through as a confusing email thread that is hard to follow.
Its routing function is slow, and it is not automatable. Another problem is (ironically) your tool for managing and tracking problems, it's slow.
I haven't found any problem with this app at the moment. I think it fits our needs at the moment, I will update my review if I ever find a problem.

Cons

My office uses a practice management system with next to zero HR functions, a terrible time clock, and no integration with platforms from other vendors.
We have been able to literally cut our time spent on payroll by over 50%, and reduce scheduling time by at least 1/3.
I don't like that there is google tracking on it everywhere I go.
  • Vendor responds to reviews
  • Last review5 days ago
  • Vendor responds to reviews
  • Last review18 days ago

Key features

  • Total features98
  • A/B Testing
  • API
  • Absence Management
  • Access Control
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Approval Process Control
  • Archiving & Retention
  • Assignment Management
  • Attendance Management
  • Attendance Tracking
  • Audit Trail
  • Authentication
  • Auto-Responders
  • Automated Scheduling
  • Automatic Backup
  • Automatic Notifications
  • Availability Management
  • Benchmarking
  • Budgeting
  • CRM Integration
  • Call Recording
  • Call Routing
  • Caller ID
  • Chat
  • Clock In / Out
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Communication Management
  • Compliance Management
  • Conditional Logic
  • Configurable Workflow
  • Contact History
  • Content Filter
  • Custom Fields
  • Custom Forms
  • Customer Activity Reporting
  • Customer Database
  • Customer Experience Management
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Disaster Recovery
  • Drag & Drop Interface
  • Electronic Signature Capture
  • Email Integration
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Communities
  • Employee Database
  • Employee Management
  • Employee Profile
  • Employee Self Service
  • Employee Time Tracking
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • Forecasting
  • Forms Management
  • GPS
  • Geolocation
  • HR Management
  • IVR / Voice Recognition
  • Instant Messaging
  • Instructor Scheduling
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Labor Cost Reporting
  • Labor Management
  • Lead Management
  • Leave Tracking
  • Location Tracking
  • Manual Time Entry
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Company
  • Multi-Language
  • Multi-Location
  • Multiple Format Support
  • Multiple Projects
  • Multiple User Accounts
  • Online Forums
  • Overtime Tracking
  • POS Integration
  • Payroll Integration
  • Performance Reports
  • Permission Management
  • Predictive Analytics
  • Prioritizing
  • Projections
  • Queue Manager
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Reminders
  • Reporting & Statistics
  • Role Management
  • Rules-Based Workflow
  • SLA Management
  • SMS Integration
  • SSL Security
  • Scheduled Reporting
  • Search Functionality
  • Secure Login
  • Self Service Portal
  • Sick Leave Tracking
  • Single Sign On
  • Skills Tracking
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Scheduling
  • Task Tracking
  • Template Management
  • Third Party Integration
  • Time Clock
  • Time Off Requests
  • Timer
  • Timesheets
  • Two-Factor Authentication
  • User Management
  • Vacation Tracking
  • Web Forms
  • Widgets
  • Workflow Management
  • Total features72
  • A/B Testing
  • API
  • Absence Management
  • Access Control
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Approval Process Control
  • Archiving & Retention
  • Assignment Management
  • Attendance Management
  • Attendance Tracking
  • Audit Trail
  • Authentication
  • Auto-Responders
  • Automated Scheduling
  • Automatic Backup
  • Automatic Notifications
  • Availability Management
  • Benchmarking
  • Budgeting
  • CRM Integration
  • Call Recording
  • Call Routing
  • Caller ID
  • Chat
  • Clock In / Out
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Communication Management
  • Compliance Management
  • Conditional Logic
  • Configurable Workflow
  • Contact History
  • Content Filter
  • Custom Fields
  • Custom Forms
  • Customer Activity Reporting
  • Customer Database
  • Customer Experience Management
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Disaster Recovery
  • Drag & Drop Interface
  • Electronic Signature Capture
  • Email Integration
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Communities
  • Employee Database
  • Employee Management
  • Employee Profile
  • Employee Self Service
  • Employee Time Tracking
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • Forecasting
  • Forms Management
  • GPS
  • Geolocation
  • HR Management
  • IVR / Voice Recognition
  • Instant Messaging
  • Instructor Scheduling
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Labor Cost Reporting
  • Labor Management
  • Lead Management
  • Leave Tracking
  • Location Tracking
  • Manual Time Entry
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Company
  • Multi-Language
  • Multi-Location
  • Multiple Format Support
  • Multiple Projects
  • Multiple User Accounts
  • Online Forums
  • Overtime Tracking
  • POS Integration
  • Payroll Integration
  • Performance Reports
  • Permission Management
  • Predictive Analytics
  • Prioritizing
  • Projections
  • Queue Manager
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Reminders
  • Reporting & Statistics
  • Role Management
  • Rules-Based Workflow
  • SLA Management
  • SMS Integration
  • SSL Security
  • Scheduled Reporting
  • Search Functionality
  • Secure Login
  • Self Service Portal
  • Sick Leave Tracking
  • Single Sign On
  • Skills Tracking
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Scheduling
  • Task Tracking
  • Template Management
  • Third Party Integration
  • Time Clock
  • Time Off Requests
  • Timer
  • Timesheets
  • Two-Factor Authentication
  • User Management
  • Vacation Tracking
  • Web Forms
  • Widgets
  • Workflow Management

Integrations

  • Total integrations867
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations17
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce