Zendesk Suite vs ProProfs Help Desk

Freshdesk

Zoho Desk

Intercom

Cognigy.AI

charles

Pazo

It helps our clients and vendors for dealing with issues and being updated.

Zendesk

Best customer service software 

Great for customer support

This service continues to improve let alone offering outstanding reliability

Our customer service team only consists of 2 team members so support tickets were primarily handled via email.  Of course, this introduces many issues including lack of accountability, as well as from fraudulent attacks. 

We were looking to migrate over to a help desk platform, but the pricing tier for one of the features only existed on the enterprise level, $125/mo, multiple ticket forms. All other features were useless to us. 

We eventually discontinued use as the pricing was too expensive for that one feature we needed.

It seems like this app would be a great tool to use for larger businesses with more agents, but it just wasn't for us.

A full-functioning app that may be too big for our team

Zendesk review 

great

We have been long time Zendesk shop mainly due to its being one of the first online offerings for service desk management. My main complaint is the pricing. There are so many cloud help desk offerings these days that offer more of a customizable experience for less money if that fits within the IT budget. We are currently looking at solutions that will scale back some of the features with Zendesk that we do not use in order to save money.

Zendesk: A study in IT frustration

Great software for website help

Zendesk for It help desk

Il migliore di tutti 

The best of all

My company has been using Zendesk for many years and i've personally been a team member on different companies accounts for projects over the years. I have nothing but good things to say for this software, its easy to use, constantly updated, widely supported and makes it possible to complete many complex help desk tasks with ease.

Support that doesn't suck anymore

Avaliação Zendesk Suite

Zendesk Suite Review

Good  help desk software.

Highly recommended for any company looking for a help desk solution.

Great help desk system

overall great help desk and very quick responses from customer service 

great customer support 

Looking to automate and integrate all aspects of the Help Desk function.

We have been customers since 2009 and have absolutely loved the ease of use and focus that Zendesk has given us.  We just hit 10,000 support tickets and are throughly happy with them.  

Lets us focus on support

Zendesk is easier to use and very effective too to operate with

Great software, can get expensive

Very nice help desk and live chat tool. Customizations were easy to implement.


Nice help desk app

simplifies the help desk process, the flow become much more natural and agile.

Best choice, easy for everyday use

Zendesk is popular average product for support

It really changed how we deal with technical issues!! It created a quick, easy, and organized way for tickets to be submitted, addressed, and cleared. We also is at a FAQ and Wiki, which contains trouble shooting tips/advice, along with other forms of self help. So for us, zendesk even helps our employees handle personal issues at times, freeing the help desk up to handle more difficult matters.

A Wonderful Tool For Technical Helddesks

Simplifies communication for support 

Overall, the experience has been quite memorable. We are quite pleased to get some competitive functionalities at almost $10/agent/month. Our customer support operation has improved over the course of time and everything is in proper sync. Highly recommend this tool for small to mid-size businesses. 

I see a lot of potential in this young tool

Compare Zendesk Suite and ProProfs Help Desk based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2025.

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. 

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

Account Alerts

Account Management

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Archiving & Retention

Asset Tracking

Assignment Management

Audit Trail

Automated Routing

Automatic Call Distribution

Autoresponders

Availability Management

Batch Communications

Blended Call Center

Call Center Management

Call Logging

Call Monitoring

Call Recording

Call Reporting

Call Routing

Call Scripting

Caller ID

Campaign Management

Canned Responses

Capacity Management

Case Management

Catalog Management

Change Management

Chat/Messaging

Churn Management

Client Management

Client Portal

CMDB

Collaboration Tools

Commenting/Notes

Communication Management

Complaint Monitoring

Computer Telephony Integration

Configurable Workflow

Configuration Management

Contact Management

Content Creation

Content Management

Contract/License Management

Corrective and Preventive Actions (CAPA)

Customer Complaint Tracking

Customer Database

Customer Engagement

Customer Experience Management

Customer History

Customer Management

Customer Segmentation

Customer Service Analytics

Customer Social Profiles

Customer Support

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Decision Support

Discussions/Forums

Document Storage

Drag & Drop

Email Management

Email Templates

Email Tracking

Event Triggered Actions

Feedback Management

File Sharing

Filtering

For Insurance Industry

For iPad Devices

For Startups

Forms Management

Full Text Search

Gamification

Geotargeting

Group Management

Health Score

Help Desk Management

Inbound Call Center

Incident Management

Interaction Tracking

Interactive Content

Issue Auditing

Issue Management

Issue Scheduling

Issue Tracking

Knowledge Base Management

Knowledge Management

Lead Management

Live Chat

Zendesk Suite

Android

Web-based

iPad

iPhone

freelancer

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.

Senior SEA Specialist

This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.

Overall I’m extremely satisfied with Zendesk, It has a lot of great features that helps us provide a great customer support service which is important for a successful business.

IT Operations manager

Overall experience has been good. Very happy for the product and how it helps us stay organized with the tickets we have coming in.

Ecommerce Manager

I loved the ease of deployment and the UX on the admin end. It was very easy to segment and follow what was going on and was even fun to play with different options.

We ended up switching to a free service which better fit our needs. All in all it was a pleasant experience and we used it for 3 years to manage the chat on our site.

Operations manager 

It’s very useful for our customer support helpline which we launched during the pandemic and insures that we make the customer journey experience good for.

Director, Customer Success

Tremendously disappointing for a company that sells ticketing software to have such a poor interaction when it comes to using it.

HR manager

I liked the simple yet useful UI of zendesk. The ticketing system is very useful and efficient, reporting and user data is useful and quite accurate.

People Technology Junior Analyst

I like Zendesk's robust ticketing capabilities. Despite its high price, it's an extremely powerful CRM tool when compared to competitors.

Social Media Customer Support

Overall, it's a fantastic platform for e-mail support while also offering the ability to have everything in one place.

Support Manager

Non-Existent & TERRIBLE Customer Service. You are just a number to them.

Technology Consultant

We have been using Zendesk for a client project to help us receive and assign tickets from our client. The system is great and easy to use.

Designer

I like the premade templates that is currently used for our FAQ. It is great that our engineering team does not need to develop this separately.

If you ever need support from Zendesk then it is horrible.

NOC Team Leader

Also it can easily be integrated to a lot of platform. What I like the most is the ability to integrate with Slack.

Information Technology Support Specialist

The only minor dislike us that when the client your chatting with goes offline your messages or conversation gets erased.

Zendesk is a powerful CRM tool that totally worth the price.

Zendesk Suite screenshot: Organize your tickets by grouping them into lists with the Views feature. Create pre-defined default views, shared views for your team, and personal views custom to the agent.

Zendesk Suite screenshot: Keep a pulse on agent performance with easy to view and navigate dashboards

Zendesk Suite screenshot: Get a better sense of how you're doing with visibility on ticket volume, agent performance, and other key support metrics.

Zendesk Suite screenshot: Streamline your ticket volume by directing tickets to the agent that's best equipped to resolve them.

Zendesk Suite screenshot: Contextual workplaces give agents the right tools they need based on the ticket they're solving - such as apps and customer info.

Zendesk Suite screenshot: Easily collaborate with other teams to get involved in solving customer questions.

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

Business-focused Conversational AI solution to help enterprises deliver outstanding services experiences.

Mobile First
GPS Enabled
QR/NFC Support
Integrations Ready
AI Enhanced
Offline Support

ProProfs Help Desk is an all-in-one help desk solution that streamlines the entire customer support process. Businesses can manage all customer-facing inboxes on one platform, track tickets from start to finish, collaborate with agents on tickets, and resolve complaints and issues.

ProProfs Help Desk

Zendesk Suite vs ProProfs Help Desk Comparison (2025)

Zendesk Suite vs ProProfs Help Desk Comparison (2025)

Zendesk Suite

ProProfs Help Desk

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives