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Zendesk Suite vs Redmine Comparison
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Good recommendations?
Overview
Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and...
Redmine is an <strong>online project management software</strong> built on the Ruby on Rails framework specifically for small groups
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
49
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
25
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Overall I’m extremely satisfied with Zendesk, It has a lot of great features that helps us provide a great customer support service which is important for a successful business.
Pros
The fact that it is so customizable is great (we were able to have the perfect tool). The fact that it needed to be customized wasn't so great (we spent time building a tool instead of other things).
Very good discussion groups and good community for issues and new ideas. Pretty cheap developers for development and customizations.
Great price (free) for a good set of project task and time tracking features.
Cons
Tremendously disappointing for a company that sells ticketing software to have such a poor interaction when it comes to using it.
Non-Existent & TERRIBLE Customer Service. You are just a number to them.
If you ever need support from Zendesk then it is horrible.
Cons
For starters, the interface is obsolete and the overall experience is a misery.
It was missing some of the core features I was looking for in this type of tool, and I had to develop them myself.
There is a Docker image as wall, but I have no experience with it.
Jose Miguel S.
Key features
- Total features184
- API
- Account Alerts
- Account Management
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Archiving & Retention
- Asset Tracking
- Assignment Management
- Audit Trail
- Auto-Responders
- Automated Routing
- Automatic Call Distribution
- Availability Management
- Batch Communications
- Blended Call Center
- CMDB
- CRM
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Caller ID
- Campaign Management
- Canned Responses
- Capacity Management
- Case Management
- Cataloging/Categorization
- Change Management
- Chat/Messaging
- Churn Management
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Community Management
- Complaint Monitoring
- Computer Telephony Integration
- Configurable Workflow
- Configuration Management
- Contact Management
- Content Creation
- Content Management
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Decision Support
- Discussions/Forums
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Email Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- Filtering
- For IT Project Management
- For Insurance Industry
- For Startups
- For iPad Devices
- Forms Management
- Full Text Search
- Gamification
- Gantt/Timeline View
- Geotargeting
- Group Management
- Health Score
- Help Desk Management
- IVR/Voice Recognition
- Inbound Call Center
- Incident Management
- Interaction Tracking
- Interactive Content
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Kanban Board
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Milestone Tracking
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Scripts
- Multiple User Accounts
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- On-Demand Recording
- Onboarding
- Online Forums
- Outbound Call Center
- Percent-Complete Tracking
- Performance Metrics
- Personalization
- Phone Key Input
- Portfolio Management
- Predictive Analytics
- Predictive Dialer
- Prioritization
- Proactive Chat
- Problem Management
- Procurement Management
- Product Roadmapping
- Progressive Dialer
- Project Management
- Project Tracking
- Projections
- Quality Assurance
- Queue Management
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real-Time Chat
- Real-time Consumer-facing Chat
- Real-time Updates
- Recurring Issues
- Release Management
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Requirements Management
- Resource Management
- Revenue Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Screen Sharing
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Supports Scrum
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Template Management
- Testing/QA Management
- Text Analysis
- Text Editing
- Text to Speech
- Third Party Integrations
- Time & Expense Tracking
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Usage Tracking/Analytics
- Video Support
- Virtual Assistant
- VoIP Connection
- Voice Customization
- Voice Mail
- Web-based Deployment
- Website Visitor Tracking
- Widgets
- Win/Loss Analysis
- Workflow Configuration
- Workflow Management
- Total features24
- API
- Account Alerts
- Account Management
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Archiving & Retention
- Asset Tracking
- Assignment Management
- Audit Trail
- Auto-Responders
- Automated Routing
- Automatic Call Distribution
- Availability Management
- Batch Communications
- Blended Call Center
- CMDB
- CRM
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Caller ID
- Campaign Management
- Canned Responses
- Capacity Management
- Case Management
- Cataloging/Categorization
- Change Management
- Chat/Messaging
- Churn Management
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Community Management
- Complaint Monitoring
- Computer Telephony Integration
- Configurable Workflow
- Configuration Management
- Contact Management
- Content Creation
- Content Management
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Decision Support
- Discussions/Forums
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Email Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- Filtering
- For IT Project Management
- For Insurance Industry
- For Startups
- For iPad Devices
- Forms Management
- Full Text Search
- Gamification
- Gantt/Timeline View
- Geotargeting
- Group Management
- Health Score
- Help Desk Management
- IVR/Voice Recognition
- Inbound Call Center
- Incident Management
- Interaction Tracking
- Interactive Content
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Kanban Board
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Milestone Tracking
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Scripts
- Multiple User Accounts
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- On-Demand Recording
- Onboarding
- Online Forums
- Outbound Call Center
- Percent-Complete Tracking
- Performance Metrics
- Personalization
- Phone Key Input
- Portfolio Management
- Predictive Analytics
- Predictive Dialer
- Prioritization
- Proactive Chat
- Problem Management
- Procurement Management
- Product Roadmapping
- Progressive Dialer
- Project Management
- Project Tracking
- Projections
- Quality Assurance
- Queue Management
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real-Time Chat
- Real-time Consumer-facing Chat
- Real-time Updates
- Recurring Issues
- Release Management
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Requirements Management
- Resource Management
- Revenue Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Screen Sharing
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Supports Scrum
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Template Management
- Testing/QA Management
- Text Analysis
- Text Editing
- Text to Speech
- Third Party Integrations
- Time & Expense Tracking
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Usage Tracking/Analytics
- Video Support
- Virtual Assistant
- VoIP Connection
- Voice Customization
- Voice Mail
- Web-based Deployment
- Website Visitor Tracking
- Widgets
- Win/Loss Analysis
- Workflow Configuration
- Workflow Management
Integrations
- Total integrations1109
- Adobe Commerce
- BigCommerce
- Freshdesk
- Google Analytics 360
- HubSpot CRM
- Intercom
- Jira
- Mailchimp
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- Twilio
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
- Total integrations52
- Adobe Commerce
- BigCommerce
- Freshdesk
- Google Analytics 360
- HubSpot CRM
- Intercom
- Jira
- Mailchimp
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- Twilio
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
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