Zendesk vs Bright Pattern Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Security
Audit logs
Encryption
File sharing
Security alerts
Access control
Data policy
Social presence
Facebook
Twitter


Reviews

Anonymous
(Telecommunications company, 51-200 employees)

Bright Pattern for Customer Support

2019-02-03

Pros

Bright Pattern as an add-on to Zendesk allows you to receive calls and make calls to your customers easily.

Cons

I've had a positive experience with Bright Pattern and don't have any cons to share at this time.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Other

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Bright Pattern Reviews
Bright Pattern
Omnichannel cloud call center software
Read more
Kristen Pollack

Very good, the customer support is amazing. They are always there if we have a question.

2017-06-29

Cost savings, unified desktop for agents, the enhancement requests we wanted, the peace of mind that we have a team that really cares about helping us meet our goals.

Pros

Excellent Customer Support- for implementation, ongoing support and enhancement requests Concurrent licenses and not being double charged by channel, integration with Zendesk.

Cons

I wish that chat was a bit easier to customize through the admin console, instead of having to update the code. (text changes for ex.)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Bright Pattern Reviews
Bright Pattern
Omnichannel cloud call center software
Read more
Brett Lorenzo

A decent virtual IVR for making and receiving customer support calls

2018-06-12

Pros

Integrates with ticketing software like Zendesk well.

Cons

Not the most reliable system and frequently encounters SIP errors or logs itself out without clear notification to the user. Seems to happen more often when opening new tabs. This may be due to using it as an app within another system, but it means you have to be vigilant about your current status. I also use this in a low-volume environment, so not sure how the experience would be if I was using it for a true call center.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Bright Pattern Reviews
Bright Pattern
Omnichannel cloud call center software
Read more
Roger Meador

Bright Pattern

2017-03-17

We have integrated Brightpattern with Salesforce and Zendesk. Zendesk integration was pretty seamless.

Pros

Flexible and powerful.

Cons

Custom reporting is a little difficult, however this is being addressed in a coming release.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Bright Pattern

Spend the time and get acquanted and it do some pretty creative things.

Source: Capterra
Helpful?   Yes   No
Bright Pattern Reviews
Bright Pattern
Omnichannel cloud call center software
Read more