Zendesk vs SnapEngage Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Social presence
Facebook
Twitter


Reviews

Kraven Youngs

Excellent system

2013-04-21

Additionally, being able to integrate with other services such as GoodData, SnapEngage, and many, many others is a big plus.

Pros

This has been my first experience setting up a CRM system, and implementation has been very easy. The ease of use and plethora of features is incredible.

Cons

Only a few minor things I'd like to see added/changed, but they are very receptive to the feedback and prioritizing their dev roadmap based on that feedback.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Zendesk Reviews
Zendesk
Cloud customer service software
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Chad Kocherhans

User Friendly and has Key Integrations

2019-04-02

Overall, our experience with SnapEngage has been very pleasant. Their support team is friendly and they strive to assist you any way they can.

Pros

The integration with Zendesk has been a game changer for us.

Cons

Also, it'd be nice if we could re send chats to Zendesk if they originally failed to sync for some reason.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
SnapEngage Reviews
SnapEngage
Live Chat Software for Sales and Support Teams
Read more