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Salesforce Service Cloud
Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets easily....
Quickly support remote customers through web-based, attended remote support sessions and manage remote computers effortlessly...
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Hospital & Health Care, 11-50 employees
Used weekly for 1-2 years
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Zoho assist is a helpful tool in certain scenarios for customer support, but does have some noteworthy limitations. In conjunction with a customer service interface like zendesk, I often choose to use this over zoom since I am already in communication with customer. However, if we are scheduling a customer support session from scratch, zoom is a more versatile option
The ability to share your screen and remotely control a user's computer is easy to do and allows for easier customer service interactions.
Being able to connect with customers can sometimes be difficult because of individual user's firewall settings. Also, the lack of voice communication during the process is noteworthy as you need to use two programs concurrently to communicate with the patient. Zoom for instance can accomplish both tasks at the same time.