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Zendesk vs Zoho Desk Comparison

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Overview

Category Leaders

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and...

Category Leaders

Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Key features...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

49

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

0

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.4

3.1K

5

4

3

2

1

1.7K

1K

267

56

42

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

4.5

1.7K

5

4

3

2

1

1K

613

106

12

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Overall I’m extremely satisfied with Zendesk, It has a lot of great features that helps us provide a great customer support service which is important for a successful business.

Pros

Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
You can customize anything you would like to match your platform's needs. It follows all relevant customer behavior ,prior to interactions , and it helps us anticipate their needs better.
I like that this helpdesk solution is flexible enough to allow for various usage - in my case we used it to field digital marketing and creative requests.

Cons

Tremendously disappointing for a company that sells ticketing software to have such a poor interaction when it comes to using it.
Non-Existent & TERRIBLE Customer Service. You are just a number to them.
If you ever need support from Zendesk then it is horrible.

Cons

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
The user interface can be a bit confusing if you are an entry level user.
Lack of customization options in the lower subscription tiers.
  • Vendor responds to reviews
  • Last review4 days ago
  • Vendor responds to reviews
  • Last review7 days ago

Key features

  • Total features181
  • @mentions
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Account Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Archiving & Retention
  • Asset Tracking
  • Assignment Management
  • Audit Trail
  • Auto-Responders
  • Automated Routing
  • Availability Management
  • Batch Communications
  • Billing & Invoicing
  • Blended Call Center
  • CMDB
  • CRM
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Caller ID
  • Campaign Management
  • Canned Responses
  • Capacity Management
  • Case Management
  • Cataloging/Categorization
  • Change Management
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Community Management
  • Complaint Monitoring
  • Computer Telephony Integration
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Creation
  • Content Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Decision Support
  • Discussions / Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Email Tracking
  • Employee Management
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • Filtering
  • For Insurance Industry
  • For iPad Devices
  • Forms Management
  • Full Text Search
  • Gamification
  • Geotargeting
  • Group Management
  • Health Score
  • Help Desk Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Incident Management
  • Interaction Tracking
  • Interactive Content
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Management
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multiple Scripts
  • Multiple User Accounts
  • Negative Feedback Management
  • Network Monitoring
  • Offline Form
  • On-Demand Communications
  • On-Demand Recording
  • Onboarding
  • Online Forums
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Personalization
  • Phone Key Input
  • Predictive Analytics
  • Predictive Dialer
  • Prioritization
  • Proactive Chat
  • Problem Management
  • Procurement Management
  • Progressive Dialer
  • Project Management
  • Quality Assurance
  • Queue Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Recurring Issues
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Revenue Management
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Sales Pipeline Management
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Text Analysis
  • Text Editing
  • Text to Speech
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • Usage Tracking/Analytics
  • Video Support
  • Virtual Assistant
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Web-based Deployment
  • Website Visitor Tracking
  • Widgets
  • Win / Loss Analysis
  • Workflow Configuration
  • Workflow Management
  • Total features143
  • @mentions
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Account Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Archiving & Retention
  • Asset Tracking
  • Assignment Management
  • Audit Trail
  • Auto-Responders
  • Automated Routing
  • Availability Management
  • Batch Communications
  • Billing & Invoicing
  • Blended Call Center
  • CMDB
  • CRM
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Caller ID
  • Campaign Management
  • Canned Responses
  • Capacity Management
  • Case Management
  • Cataloging/Categorization
  • Change Management
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Community Management
  • Complaint Monitoring
  • Computer Telephony Integration
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Creation
  • Content Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Decision Support
  • Discussions / Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Email Tracking
  • Employee Management
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • Filtering
  • For Insurance Industry
  • For iPad Devices
  • Forms Management
  • Full Text Search
  • Gamification
  • Geotargeting
  • Group Management
  • Health Score
  • Help Desk Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Incident Management
  • Interaction Tracking
  • Interactive Content
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Management
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multiple Scripts
  • Multiple User Accounts
  • Negative Feedback Management
  • Network Monitoring
  • Offline Form
  • On-Demand Communications
  • On-Demand Recording
  • Onboarding
  • Online Forums
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Personalization
  • Phone Key Input
  • Predictive Analytics
  • Predictive Dialer
  • Prioritization
  • Proactive Chat
  • Problem Management
  • Procurement Management
  • Progressive Dialer
  • Project Management
  • Quality Assurance
  • Queue Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Recurring Issues
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Revenue Management
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Sales Pipeline Management
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Text Analysis
  • Text Editing
  • Text to Speech
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • Usage Tracking/Analytics
  • Video Support
  • Virtual Assistant
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Web-based Deployment
  • Website Visitor Tracking
  • Widgets
  • Win / Loss Analysis
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations1110
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations83
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk
  • Zoho CRM

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zendesk logo

Zendesk

Zendesk

Reviewed 3 years ago

It helps our clients and vendors for dealing with issues and being updated.

Pros

The best Help Desk software, easy communication and colaboration on Help Desk management.

Cons

Not much! I have no issues that I am aware of with using it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Zendesk logo

Zendesk

One of the CRM software with diverse features to satisfy variouscustomers' needs

Reviewed 4 months ago

Excellent experience

Pros

Online customer support is always readily available and helpful. Zendesk supports various social media platforms, which keep businesses and customers closer to each other and quick to communicate as it also works on mobile phones that are always in our pockets. I personally prefer its interaction tracking feature that is more advanced than the features provided by MailChimp for example.

Cons

The requirement to provide your email and names before accessing the Demo video could discourage some people. Zendesk is priced a bit higher than some competitors. Even if it provided advanced features compared to other platforms, if you don't need extra features others like MailChimp, Zoho Desk and Help Scout don't provide, you may find them cheaper.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Zendesk logo

Zendesk

This service continues to improve let alone offering outstanding reliability

Reviewed 4 years ago

It is our primary help desk software!

Pros

Offers outstanding reliability, amazing features and offers a phone/tablet app for both iOS and Android. We use this app daily and get notified of all updates as needed!

Cons

The answer bot feature has been considered for our needs but we're not certain that it'll work for our needs. Unique feature that has potential though!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Zendesk logo

Zendesk

A full-functioning app that may be too big for our team

Reviewed 6 years ago

Our customer service team only consists of 2 team members so support tickets were primarily handled via email. Of course, this introduces many issues including lack of accountability, as well as from fraudulent attacks. We were looking to migrate over to a help desk platform, but the pricing tier for one of the features only existed on the enterprise level, $125/mo, multiple ticket forms. All other features were useless to us. We eventually discontinued use as the pricing was too expensive for that one feature we needed. It seems like this app would be a great tool to use for larger businesses with more agents, but it just wasn't for us.

Pros

full featured help desk for large support teams.

Cons

too expensive for smaller teams.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zendesk logo

Zendesk

Zendesk review

Reviewed 2 months ago
Pros

Excellent help desk tool, provides great customer services

Cons

There are no defaults to the program it works perfectly

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Zendesk logo

Zendesk

Did what it was supposed to.

Reviewed 16 days ago
Pros

The fact it recorded all calls without an issues.

Cons

I had to refresh zen desk a lot due to it kept crashing.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Zendesk logo

Zendesk

Zendesk: A study in IT frustration

Reviewed 5 years ago

We have been long time Zendesk shop mainly due to its being one of the first online offerings for service desk management. My main complaint is the pricing. There are so many cloud help desk offerings these days that offer more of a customizable experience for less money if that fits within the IT budget. We are currently looking at solutions that will scale back some of the features with Zendesk that we do not use in order to save money.

Pros

Early SaaS Help Desk solution. Widely used across industry.

Cons

Too pricey.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zendesk logo

Zendesk

Great software for website help

Reviewed 3 months ago
Pros

Live cha5 and help desk feature were very useful.

Cons

I liked everything about this software, really.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Zendesk logo

Zendesk

Support that doesn't suck anymore

Reviewed 6 years ago

My company has been using Zendesk for many years and i've personally been a team member on different companies accounts for projects over the years. I have nothing but good things to say for this software, its easy to use, constantly updated, widely supported and makes it possible to complete many complex help desk tasks with ease.

Pros

The overall design and simple approach to help desk software

Cons

Honestly, nothing is really a con. I do wish it were easier to tag/group tickets being worked on but otherwise the software is great.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Zendesk logo

Zendesk

Zendesk is a great online Web Source, Great Software.

Reviewed 2 years ago

I use Zendesk about weekly for contact support.

Pros

It makes your customers happy you can text, email, live chat and social media. The best software because it is available in 40 different languages.

Cons

Sometimes the messages get missed in Zen Desk if you do not keep checking it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Zendesk logo

Zendesk

Nice Ticketing Portal

Reviewed 4 years ago

It is pocket friendly helpdesk system and work as per your need. API integration is a easy task as SDK are available free of cost.

Pros

Nice help desk support system.Creating ticket is just a few click matter. You can create ticket by sources like email,web, social media and API. Most robust thing is that you can create multiple custom fields as per your need. Its API is rich with features.

Cons

Its web interface is complicated for support desk user as they need more training on it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zendesk logo

Zendesk

Great help desk system

Reviewed 3 years ago

Highly recommended for any company looking for a help desk solution.

Pros

It's a very through and well made program, with a robust system that allows a company's customer service or tech teams to resolve issues in a more constructive way.

Cons

I have no issues or complaints with this service. I've used it with multiple organizations and it's perfect.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Zendesk logo

Zendesk

Solid platform!

Reviewed a year ago

Overall zen desk is solid for archiving information and calling clients.

Pros

UI is easy to navigate. Provides a wide variety on how you want to store information. Custom template messages is a huge plus in automating certain workflows.

Cons

Emails seem to very inconsistent at times. Experienced issues where cced clients never received my emails.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Zendesk logo

Zendesk

Zendesk

Reviewed a year ago

Looking to automate and integrate all aspects of the Help Desk function.

Pros

It was quick to implement. It was easy to assimilate for end users.

Cons

It had minimal features and didn't really get the job done.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Zendesk logo

Zendesk

Very user friendly

Reviewed 4 years ago

Overall great product.

Pros

My company uses this to communicate with leads. It can be a little tricky to remember to turn off the "active" feature when the chat is live. Although it is user friendly and easy to use.

Cons

Can be tricky to remember to turn off the active sign when I am not at my desk.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Zendesk logo

Zendesk

Great software, can get expensive

Reviewed 3 years ago
Pros

I like pretty much everything, help-desk, ease of use, good ticket management etc.

Cons

It can get expensive pretty quickly, depending on which functionality you require for your business.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zendesk logo

Zendesk

Best choice, easy for everyday use

Reviewed 3 months ago

simplifies the help desk process, the flow become much more natural and agile.

Pros

is so easy to add functionalities to your desk, just drag and drop, a couple of clicks and go. interface is clean, fast and robust. Articles is a super "knowledge base" tool.

Cons

api integration can be complex to use if you have not web development skills

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Zendesk logo

Zendesk

Lets us focus on support

Reviewed 9 years ago

We have been customers since 2009 and have absolutely loved the ease of use and focus that Zendesk has given us. We just hit 10,000 support tickets and are throughly happy with them.

Pros

Simple to use, easy interface and the memorized views are awesome.

Cons

they rolled out a new help desk that is very hard to log into with crazy password requirements.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Zendesk logo

Zendesk

Zendesk is popular average product for support

Reviewed 3 months ago
Pros

We are using Zendesk for our non-IT support Help Desk & its okay for non-IT function.

Cons

Zendesk is not good for IT Support Help Desk & for IT need we had to switch to other platform.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Zendesk logo

Zendesk

Great for customer experience tickets

Reviewed a year ago

We use zen desk daily and need this to respond to the customers

Pros

This is a great way to organize SMS and Email. They also have a sandbox option which is for training and testing tickets so new people do not have to be on real ones right away.

Cons

As an admin, there are many features to use. It is overwhelming how much can be adjusted and customized that I don’t know where to begin

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Zendesk logo

Zendesk

Nice help desk app

Reviewed 5 months ago

Very nice help desk and live chat tool. Customizations were easy to implement.

Pros

Overall, this is an excellent support service and provides multiple features that a company needs to manage a large customer base and track tickets and complaints on the fly.

Cons

Seems a bit expensive when comparing it with other tools. Especially for basic usage of the product.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zendesk

Simplifies communication for support

Reviewed 5 months ago
Pros

Great tool for help desk it is easy to use and keep track of tickets.

Cons

Cannot group tickets, auto refresh does work sometimes

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Zendesk

Lots of features and suitable for teams as they scale

Reviewed 2 years ago

Ticketing systems feel like a war of attrition but I feel Zendesk sets up to figure out why we're getting the kinds of inquiries that we get. It's as customizable and customizable gets and we've got ours tailored to our needs.

Pros

An all-in-one help desk with room to grow, shallow learning curve, responsive community.

Cons

Can get pricy, sometimes slow, analytics are weak.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zendesk

A scalable and flexible Support Desk

Reviewed 4 months ago

A great Support solution for our global support organisation with deep integrations with our CRM.

Pros

A highly scalable and feature rich Support desk with excellent market leading capabilities and integration options.

Cons

The platform can be confusing when team members have a lot of tickets in progress at once.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Zendesk

Feature Rich Ticketing System but at a Cost

Reviewed 3 years ago

We used it as a general help desk tool and shared services ticketing tool.

Pros

I like the parent child tasks. It was nice to be able to automatically generate multiple tasks from one item for things like onboarding and terminations, where several items need to go out to multiple groups.

Cons

It was very expensive per user and the HR and IT division was not very robust. We did not want to put our sensitive HR data in the system.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zoho Desk

Great value

Reviewed 4 years ago

great

Pros

good features, good value. easy to use. fast onboarding.

Cons

its not zendesk. zendesk has a more premium feel. but zendesk also costs ten times as much.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Zoho Desk

Too buggy for prime time.

Reviewed 3 years ago

Very wonky. If it makes financial sense to use a different platform, do it. Our company is already too heavily tied to Zoho Desk to migrate to a better product, and there are more pressing matters to attend to right now.

Pros

It's the budget alternative to Zendesk, and it gets the job done.

Cons

WAY too many bugs. It would take me an hour to list them all. However, it's usable, so it's not completely junk. Some tasters of what's wrong with it include the fact that email templates are not unified. You have to edit each of them one by one, and if you want to change the sender address, you need to open each template and save it. If you save ten in a row too quickly, then you need to wait for...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Zoho Desk

Lots of features

Reviewed 5 years ago
Pros

Plenty of features to compete with Zendesk, etc. including multiple portals, telephony, and customizable agent views.

Cons

The setup and user interface take some time. The interface is not the same as other Zoho products like CRM.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zoho Desk

Quite usable

Reviewed 5 years ago

Enough to work

Pros

Not too much clutter. Everything is well, almost well it should be. Between Freshdesk and Zendesk, Zoho wins . By Far

Cons

The admin dashboard is always black and like death, sucks the life out of the working spirit. They need to be a little life in this, make me want to wake up and do this.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Zoho Desk

Zoho Desk Review

Reviewed 4 years ago

Client support (and possibly internal support)

Pros

Its integration with Zoho CRM and the easy to use interface

Cons

Some of the functions were light compared with Zendesk, but this seems to have moved on, so I am now reevaluating

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Zoho Desk

Decent CRM software that works but just barely

Reviewed 5 years ago